**** The Official Samsung Galaxy S7/Edge Thread ****

[this_is_gav]

Personally I'm more likely to buy a Samsung device in the future because of what's happened. I've been impressed at how quickly they have been able to start rolling out replacement devices, and while not everyone has had a good experience, you can imagine just how manic the support lines must have been in the days after the announcement, probably having to hire in many times as many untrained staff to help man the lines.

Personally from the outside it sounds like they dealt with it extremely well in the circumstances, though I understand those with devices might not have thought so.

The main reason though is that we know Samsung will deal with it. Would you trust companies with less resources to deal with this? Some of the cheaper Chinese upstarts, or any company outside of the big 4 (Samsung, Apple, Microsoft and Google)? Would they even acknowledge a fault or just sweep it under the carpet? I don't know, and that's why I'd consider a Samsung more now than I would have done before this recall.

 

[Quinnaay]

My new S7 edge after 3 days hasnt locked up like the old one, was certainly faulty much happier again hopefully i dont break this one

 

[inferno]

First time I dropped my phone and the screen has cracked! I always used to drop my s6 and nothing happened. Can't believe it cracks this easily!

Do you think it will affect the waterproofing, you can't notice it unless you look hard

 

[lmfy2k]

First time I dropped my phone and the screen has cracked! I always used to drop my s6 and nothing happened. Can't believe it cracks this easily!

Do you think it will affect the waterproofing, you can't notice it unless you look hard

sad news mate, do you use a case?

i wouldn't risk the waterproof mate

with the cracked screen, Samsung will not take your phone in for any "other" warranty work as its damaged so its already voided unless you get them to fix the screen first.

 

[Westie]

I cracked my screen too on my edge.. bought assembly front screen off ebay for 175 and got a mate to change it for me...

Absolute perfect work other then breaking the seal for the waterproof ull never know its had a screen replacement.. i never went in water with it anyway so couldnt care less..

 

[lmfy2k]

I cracked my screen too on my edge.. bought assembly front screen off ebay for 175 and got a mate to change it for me...

Absolute perfect work other then breaking the seal for the waterproof ull never know its had a screen replacement.. i never went in water with it anyway so couldnt care less..

nice one mate, can never be too sure about DIY fixes

maybe phone insurance maybe the way to go?

I have it with my bank.

 

[lmfy2k]

Samsung direct.

Phone was collected by UPS and taken to their service repair centre in Belfast.

I was actually almost certain they'd give me a replacement but they seem fairly keen to repair.

have you heard anything about your repair mate?

 

[KraniX]

Personally I'm more likely to buy a Samsung device in the future because of what's happened.

Good to know, I've had an S2, S4 and now an S7 and yet to have issues with any of them which good but I can't really rate the customer service until I've had a major issue.

Only downside I did have is the headphones packed up on my S4 so I sent them in and they replaced them quickly but they only lasted a couple of months and died and they wouldn't replace, said they only allow 1 headphone replacement per phone.

 

[FishLicker]

My new S7 edge after 3 days hasnt locked up like the old one, was certainly faulty much happier again hopefully i dont break this one

Glad you got it sorted

 

[GMac11]

have you heard anything about your repair mate?

No progress at all. The repair centre seem to take notions when to reply to emails, sometimes they don't reply and other times they can reply almost immediately.

I contacted them yesterday and asked if the new part (due to take 2 weeks which was ordered 3 weeks ago) had arrived and they said they had just received their delivery and they'd let me know....they didn't...

I wonder if it's worth raising the issue again with Samsung direct and they could maybe put the pressure on or sort something for me.

 

[Stormster]

Best slim but decent case for a Galaxy S7 folks for around £10?

 

[smilertoo]

Best slim but decent case for a Galaxy S7 folks for around £10?

good question, it seems near impossible to hold it without registering a touch, i keep pushing icons and nothing happens.

 

[mark43]

Best slim but decent case for a Galaxy S7 folks for around £10?

Very happy with my Spigen rugged armor, slimmer than it sounds, alternatively they do a thin fit. Both about £7 at the rainforest.

 

[RobK]

No progress at all. The repair centre seem to take notions when to reply to emails, sometimes they don't reply and other times they can reply almost immediately.

I contacted them yesterday and asked if the new part (due to take 2 weeks which was ordered 3 weeks ago) had arrived and they said they had just received their delivery and they'd let me know....they didn't...

I wonder if it's worth raising the issue again with Samsung direct and they could maybe put the pressure on or sort something for me.

This isn't encouraging. I'm sending my S7 off today for them to look at the slow charging issue. So far I've found that it takes them about a day to reply to any email, so it's taken a week just to get to this stage.

The email says "Once the device has been collected, it can take 5 working days to return it to you" which I am now highly skeptical of

 

[GMac11]

This isn't encouraging. I'm sending my S7 off today for them to look at the slow charging issue. So far I've found that it takes them about a day to reply to any email, so it's taken a week just to get to this stage.

The email says "Once the device has been collected, it can take 5 working days to return it to you" which I am now highly skeptical of

Yep, that 5 day thing was exactly what I was told. Surely there must be an SLA of some sort, I know it was mentioned previously in the thread that CPW (repairing on behalf of Samsung) have a 28 SLA where if a repair cannot be completed a replacement must be issued but we have yet to ascertain the facts about that.

Needless to say I have still heard nothing since my last post

 

[lmfy2k]

Yep, that 5 day thing was exactly what I was told. Surely there must be an SLA of some sort, I know it was mentioned previously in the thread that CPW (repairing on behalf of Samsung) have a 28 SLA where if a repair cannot be completed a replacement must be issued but we have yet to ascertain the facts about that.

Needless to say I have still heard nothing since my last post

Il keep you updated with my s7. My 28 days is approaching on Sunday this week. Let's see if I get my replacement on Sunday or later

 

[spookywillow]

Very happy with my Spigen rugged armor, slimmer than it sounds, alternatively they do a thin fit. Both about £7 at the rainforest.

I use one too, It's a good case.

 

[Stormster]

Cheers guys, finally ordered an S7, so got a Spigen slim fit case and screen protectors coming too

 

[FishLicker]

Just a word of warning to those who've disabled chrome to fix the media server issue. Last night the Google app must have updated and it changes the way it works when clicking on search results. Now instead of opening them within the Google app it opens in the external browser.

However every time I tapped on a search result it crashed the Google app. I had to re enable chrome first, then do a search and tap on a result. It then opens in the Samsung browser and then you can disable chrome again.

Until I did these steps Google search was completely broken for me.

 

[Eliot]

Very happy with my Spigen rugged armor, slimmer than it sounds, alternatively they do a thin fit. Both about £7 at the rainforest.

Alternatively I have the spigen slim armor (which replaced a spigen thin exact fit)

Its very very good and useful having a stand.
Originally bought as a slightly beefier alternative to the exact fit when i wnet on hols but actually i havent taken it off since buying it