Issue returning clothing items

  • Thread starter Thread starter Bes
  • Start date Start date
Bes said:
Ok so looking at all the emails packing slips etc again, the order was despatched from within the UK.... They have no leg to stand on in my opinion. Doesn't matter if they are based on the moon- surely buying off a GB version. Of the site, paying in Sterling and having the order despatched in the UK counts as a UK order and therefore they have to follow uk regs in this regard?!

GF paid on debit card. Will try a strongly worded email and if that fails will take it up with HSBC as well. Not standing for this. Will keep this thread updated
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Considering item is different from as shown / described I think you should fight them harder on this.

Like you said looks totally different when compared to website etc.

apatia77 said:
This is the reason why I only buy online from reputable shops where returns are not an issue.
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This.

I shop at places like ASOS for this reason, I also want to support companies that offer generous streamlined returns process. Something doesn't fit? no problem.
 
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No sign of them on my (albeit quick) search of companies house, not sure if that'd have any impact on things.
 
It looks like an overseas purchase with a 3rd party hub/warehouse/storage facility in the UK. Which would be consider part of the delivery service like royal mail ect.

If that is the case you have no change of using CCR.

Consumer Contracts Regulations would only be of any use if they own/run the UK hub as a UK business.

You can try you CC company as they might do something if your lucky, if the item are not as described.
 
Surfer said:
trading in UK = falls under UK consumer legislation. If you bought online then should have no problem returning within 28 days (14 days to decide and 14 days to return)

do chargeback or through c/card if they refuse to play ball (and you got that in writing)

/thread srsly.....(thread didnt need 30+ replies wondering about this lol)
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They aren't trading in the UK. (Unless someone has proven otherwise)
They are shipping to the UK, but trading in Canada using 3rd party storage/shipping.

Check facts first then post. :P (If everyone did this we might not get 30+ posts. :D )
 
Bes said:
They ship from within the UK. Check my previous posts.
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Interesting. The whois on the .co.uk website comes back to a Canadian address and I can't find any listing on Companies House, so as I can see, they have no UK subsidiary and so wouldn't be bound by UK law.

Can you find any VAT numbers or any details of what UK company may be involved?
 
Is it really worth all the hassle?

Just get your girlfriend to put the shoes on, take some photos and stick it on ebay. Some freak is bound to pay for them. I've seen some weird listings on eBay. Maybe you and your girlfriend can start a new business.
 
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Burnsy2023 said:
Interesting. The whois on the .co.uk website comes back to a Canadian address and I can't find any listing on Companies House, so as I can see, they have no UK subsidiary and so wouldn't be bound by UK law.

Can you find any VAT numbers or any details of what UK company may be involved?
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Their website states:

"Europe: VAT (value added tax) is included in all prices"

So surely they must be VAT registered? If not, are they just sticking an extra 20% on the price and pocketing it?
 
antijoke said:
If it's not a U.K. Business it does make a difference FFS
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Most of the companies that sell in the UK aren't UK based businesses.

Apple for example is an American company based in Ireland. Can they ignore UK law now?

Anyone selling into a territory must abide by the laws of that territory.
 
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In the case of Apple and other large foreign run companies I suspect it's more to do with offering an attractive returns policy because they can rather than being required to do so by law.
 
muon said:
Most of the companies that sell in the UK aren't UK based businesses.

Apple for example is an American company based in Ireland. Can they ignore UK law now?

Anyone selling into a territory must abide by the laws of that territory.
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The Ireland thing is different. They're a member of the EU, and the UK Consumer Contracts Regulations is the implementation of the EU Directive on Consumer Rights, which was created to bring all EU countries in line with reference to this sort of thing.
 
Bes said:
They ship from within the UK. Check my previous posts.
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If a 3rd party storage facility ships them, it's not classed as a UK sale. There are lots of these 3rd party businesses starting up now.

If the payment is made to a Canadian site it's an international transaction.
It would be interesting to see what currency was charged, though they can still charge in £ and still be an offshore sale.

VAT and import duty can be prepaid, by international companies shipping to the UK.
 
Bes said:
It was charged to a company called via vegan Europe L London EC2A in sterling. I don't think they have a leg to stand on personally

(Mat and nat is a vegan leather co hence the name)
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When were the items delivered and when did you contact them asking for a return?
 
Zefan said:
The Ireland thing is different. They're a member of the EU, and the UK Consumer Contracts Regulations is the implementation of the EU Directive on Consumer Rights, which was created to bring all EU countries in line with reference to this sort of thing.
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Thry still have to follow UK specific laws.
 
Bes said:
It was charged to a company called via vegan Europe L London EC2A in sterling. I don't think they have a leg to stand on personally

(Mat and nat is a vegan leather co hence the name)

Here is their entry on companies house https://beta.companieshouse.gov.uk/company/05327849
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In which case, I think you're right and that they are bound by the normal UK regs.

If you were charged by that company and it's in the UK, I think that's fairly conclusive.
 
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