Ok so looking at all the emails packing slips etc again, the order was despatched from within the UK.... They have no leg to stand on in my opinion. Doesn't matter if they are based on the moon- surely buying off a GB version. Of the site, paying in Sterling and having the order despatched in the UK counts as a UK order and therefore they have to follow uk regs in this regard?!
GF paid on debit card. Will try a strongly worded email and if that fails will take it up with HSBC as well. Not standing for this. Will keep this thread updated
This is the reason why I only buy online from reputable shops where returns are not an issue.
trading in UK = falls under UK consumer legislation. If you bought online then should have no problem returning within 28 days (14 days to decide and 14 days to return)
do chargeback or through c/card if they refuse to play ball (and you got that in writing)
/thread srsly.....(thread didnt need 30+ replies wondering about this lol)
They ship from within the UK. Check my previous posts.
They ship from within the UK. Check my previous posts.
Interesting. The whois on the .co.uk website comes back to a Canadian address and I can't find any listing on Companies House, so as I can see, they have no UK subsidiary and so wouldn't be bound by UK law.
Can you find any VAT numbers or any details of what UK company may be involved?
If it's not a U.K. Business it does make a difference FFS
Most of the companies that sell in the UK aren't UK based businesses.
Apple for example is an American company based in Ireland. Can they ignore UK law now?
Anyone selling into a territory must abide by the laws of that territory.
They ship from within the UK. Check my previous posts.
It was charged to a company called via vegan Europe L London EC2A in sterling. I don't think they have a leg to stand on personally
(Mat and nat is a vegan leather co hence the name)
The Ireland thing is different. They're a member of the EU, and the UK Consumer Contracts Regulations is the implementation of the EU Directive on Consumer Rights, which was created to bring all EU countries in line with reference to this sort of thing.
It was charged to a company called via vegan Europe L London EC2A in sterling. I don't think they have a leg to stand on personally
(Mat and nat is a vegan leather co hence the name)
Here is their entry on companies house https://beta.companieshouse.gov.uk/company/05327849