So what reason did Fasttech give for refusing a refund?
Should I sue Royal Mail?
- Thread starter Merlin5
- Start date
So what reason did Fasttech give for refusing a refund?
Soldato
- Joined
- 11 Sep 2013
- Posts
- 12,655
Stop ordering from Fasttech, you cheapskate... or rather, from SlowTech - 2 or 3 months to deliver something that you only save maybe 10-15% on, and which I'll likely be able to buy in the UK from a guaranteed genuine B&M shop about a month before yours actually arrives...
Associate
- Joined
- 7 Sep 2012
- Posts
- 109
- Location
- Haslingden
Made me laugh more than it should lol
I think the threat of it might make them pull their collective finger out but I personally wouldn't hold my breath
Utter tosh. Took them a week this time for it arrive in the UK. Far more choice than B&Ms and when it says authentic gear, it's authentic.
Yes you're right. I realise the sellers are the Royal Mail customers and I've already asked them to put in a claim. I'm just frustrated that Royal Mail had received but lost 3 packages and sent back a 4th and I started to get a feeling that I'll end up with nothing due to what appears to be their negligence. I'm concerned that Fasttech might never get satisfactory confirmation that I didn't receive the items, but I guess they will eventually.
Did I say they refused? I don't think I did?
I believe I said they're waiting to get confirmation from their postal service that I didn't receive them before they can refund or replace. I'm sure they ultimately will but I'm not filled with much confidence at the moment. So meanwhile, I'm out of pocket because I paid for goods at the end of May that I still haven't received.
Paypal.
Anyway, on a reasonably positive note, chap from escalation team just called. Was very helpful and sympathetic and said because of all the hassle I've had over the last several weeks and it being so unusual for so many items to go missing, and then to be told an address label was incomplete when there was a clearly printed label, he might take it higher up. He is also going to try and see if he can stop the earphones getting to Heathrow and being returned to Hong Kong. Probably unlikely. But he said he'd call me again on Thursday if not before to update me. It would be brilliant if he can do that, then I'd only need to be concerned about Fasttech.
Did I say they refused? I don't think I did?
I believe I said they're waiting to get confirmation from their postal service that I didn't receive them before they can refund or replace.
So you're not out of pocket then...
Again, what losses are you going to sue RM for?
Depends how you define out of pocket. As things stand, they have my money and I don't have their goods. No I'm not going to sue them.
I think it's been said but the stupidity of the post is still burning my eyes so I'll say it again
Your contract is with the suppliers NOT Royal Mail. Your supplier does not have a contract with Royal Mail either. Your supplier will have contracted the local mail carrier (ChinaPost). It is ChinaPost that then sub-contracted the latter stage of the parcel's journey.
Your supplier needs to speak with their mail carrier to liaise with RM and determine what's gone wrong. Your supplier should refund you and claim the costs back from said mail carrier, not send you photos of a label. That's not proof it was posted, all it proves is that they printed an address label.
Also +1 for post #11
Your contract is with the suppliers NOT Royal Mail. Your supplier does not have a contract with Royal Mail either. Your supplier will have contracted the local mail carrier (ChinaPost). It is ChinaPost that then sub-contracted the latter stage of the parcel's journey.
Your supplier needs to speak with their mail carrier to liaise with RM and determine what's gone wrong. Your supplier should refund you and claim the costs back from said mail carrier, not send you photos of a label. That's not proof it was posted, all it proves is that they printed an address label.
Also +1 for post #11
Soldato
- Joined
- 11 Sep 2013
- Posts
- 12,655
I've never known anything from FT arrive in under 2 months, rarely seen something without all the authentication removed, and only heard very bad tales about their refund policies... Choice? Only in how badly you might get shafted. Beyond that, it's mostly just same-same kit in slightly different colours.Utter tosh. Took them a week this time for it arrive in the UK. Far more choice than B&Ms and when it says authentic gear, it's authentic.
Soldato
- Joined
- 30 Sep 2005
- Posts
- 16,830
Please never leave this forum
Soldato
- Joined
- 22 Apr 2009
- Posts
- 3,772
- Location
- North-West
As has already been said you have no contract with Royal Mail so why would they bother with you?
Wild guess but perhaps it was customs that held the items or that royal mail don't want to carry batteries that explode.
Wild guess but perhaps it was customs that held the items or that royal mail don't want to carry batteries that explode.
Soldato
- Joined
- 28 Dec 2017
- Posts
- 9,794
- Location
- Beds
Especially if those ******** keep coming and emptying them
- Joined
- 30 Jul 2006
- Posts
- 12,130
I suggest that instead of suing Royal Mail you position your letterbox 30 cms above the floor, buy a mentally unstable small dog and file down its teeth.
That'll lern em!
That'll lern em!
Soldato
- Joined
- 8 Sep 2003
- Posts
- 23,180
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
He doesn't sound very light hearted and carefree to me? So I don't know why you called him a gayer!
Soldato
- Joined
- 27 Apr 2011
- Posts
- 5,607
- Location
- UK
its the DPD driver all over again, only this time hes working for RM.....
WITH A VENGEANCE.
Rated 12, mild passive aggressive language may occur
WITH A VENGEANCE.
Rated 12, mild passive aggressive language may occur
Yes, I know all that. I really just posted this thread to rant and I don't make rant threads on any regular basis unless something really ***** me off. When 3 packages that arrived on two tracking numbers a week apart from each other don't get delivered, you've been continually contacting RM to find out what's happened to them before they officially deem them MIA, then having to contact the sellers to make claims one of which you're not even sure they'll actually refund you, then chasing them up for updates, and you've been waiting weeks to get the items, and then to add insult to injury a fourth parcel arrives and is also not delivered, it's easy to eventually get angry and have irrational thoughts (like suing RM). Wouldn't you get annoyed in the same situation?
Wait, you just called me stupid. Let me explain. Penon Audio the Hong Kong supplier had emailed me a tracking number for a replacement item he'd sent last week. That tracking number corresponded with the item that RM had told me they'd returned. So of course it was posted and the supplier is not some dodgy shop that would show me a label they didn't stick on the package.
The point is that the label from the Hong Kong supplier shows full addresses of the seller and myself and RM are saying the address label was incomplete. And I know that Fasttech the China supplier are also efficient as I've used them before and they always send me photos of the packages with the address labels on straight after they ship them.
My main beef is that I know all 3 packages plus the replacement package were sent to me with correct addresses. Yet somehow, all 4 have not been delivered when they had all arrived at different times in the UK and had all ended up at the delivery office just a mile away from me. RM told me their tracking details are never wrong so there's no question that they actually arrived at my local delivery office. Yes, I get it, it's up to the suppliers to sort it out and that's what they're doing, although Fasttech are taking a very long time with no updates yet. But can you understand why I would be so angry at Royal Mail?
Well I don't know about their refund policy yet. It's being tested now as they've said they can't replace or refund until their postal service confirms my items were lost or returned to them. I've never waited longer than 3 weeks for FT deliveries. People I trust in the Vapers lounge thread and another UK vape forum that have bought from them have confirmed that if something is listed as authentic then it is authentic. They have far more choice than anywhere else.