I have worked in IT for a long time as well, but I also know that often when something seems trivially easy... it isn't.
OCUK has been around for a while. There ordering system/DB could be archaic. I have seen systems hanging on by a thread that people are afraid to touch.
Given that OCUK has both their main website and forums on connected hardware, as demonstrated by events on the 17th Sept, goes to show that their IT architecture probably has a bit to be desired. If it is outsourced, that will make matters even worse. Also adding a new form, especially one linked to a database, creates a new attack vector.
I have done quick releases before. I call it "putting the cowboy hat on". But they are very risky, especially if you are not used to doing them. We all would love a Dev-Ops team in every IT department, but the cost is often prohibitively high. I doubt OCUK have this capability.
Does that mean OCUK are in the right? no. Adding a queue checker is likely difficult for them. But they could generate and post a static report to give us more information. Hell, even just providing more accurate numbers to the unofficial queue calculator would be a big help.
Ok... can someone please ask Gibbo to provide more accurate data to the unofficial queue calculator? (I am just a newbie around here, he probably won't listen to me)