10 Days Since launch and no que position tracker

[Nutty_Death]

Not to mention any quickly thrown together solution would likely open them up to attack.

It doesn't have to be live or querying the live database. They can create a snapshot of the data.

Quickest might be to make a spreadsheet with order numbers and positions by card and update once a day.

Another could be to do the same but with a nicer interface for viewing your individual position.

 

[Xyclops]

I write SQL for a living and unless the DB is a right mess it should be pretty simple to script something that emails people with a queue number.
All you'd need is something like ROW_NUMBER() OVER (PARTITION BY product_name ORDER BY order_number) or similar along with the customer's email address.
I assume they have a field that flags if an order is cancelled or fulfilled which you can use to filter them our.
Probably take a couple of hours of development time to write a script to pull the data from the DB and email it out. Probably spend double that testing it though as you don't want it emailing people by mistake or the wrong data.
Once written you could set it up as a job to run every day/week etc... and no further work is required.

That said I'm not complaining, happy to wait, no rush.

You are assuming that they have direct access to the database for the system they are using and that they have a SQL admin or developer that has the skills to be confident about writing the query correctly. Also the order system could possibly have details like email addresses and/or order details encrypted. This would mean you can't get the results directly even if you did have access. They may be having to run reports from the system and manually create list of emails they need to send. I hope not, but it is a possibility.

 

[WalderX]

Like others have touched on, a queue position indicator is only really useful if it accounts for the quantity and dates of each card SKU being shipped by the manufacturers to OCUK.

Without that info, being in position 1000 for a card could mean a 4 week wait, or a 4 month wait...

 

[naivri]

I'd take just a "how many in queue" indicator so I know the best one to pre-order

 

[Jeke]

Like others have touched on, a queue position indicator is only really useful if it accounts for the quantity and dates of each card SKU being shipped by the manufacturers to OCUK.

Without that info, being in position 1000 for a card could mean a 4 week wait, or a 4 month wait...

A queue position would also be quite useful if you would receive a weekly update. This should be easy to implement once OCUK have decided how they want to share the information. Anything more than that is probably unrealistic at this time since supplies are very limited and not guaranteed.

 

[chrcoluk]

I don’t think Overlclockers are incentivised to release queue positions as they will lose people who impulse bought the cards and who won’t want to wait weeks for it.

If you expecting at this point to not be waiting weeks, I dont know what to say to those people.

 

[Petrolhead]

This thread has been going for a couple of days. I would have though someone from OC would have posted something, even if it just “sorry, we are working on it”

 

[sunshinewelly]

i have not added any flames to the forums as i was prepared to give OC the benefit of the doubt over this but the total lack of silence is deafening. they have damaged their reputation going forward with how they have handled this situation

 

[Wrinkly]

There is no official queue tracker as OCUK are allowing people to swap cards without losing queue position.

 

[Supra_Hadouken]

They could communicate what day they are up to pre order wise.

IE We are still working on 17th September orders

 

[Muzy]

If by middle of November, I dont receive my card, order is cancelled.

I think 6 weeks is enough time to generate 10000s of working cards in all brands.

 

[Shiari]

There is no official queue tracker as OCUK are allowing people to swap cards without losing queue position.

I'm sure those are two unrelated things.

 

[Dumphole]

Hate to say it, but even if you know where in the queue you are, it won't mean if you're getting a card or not before xmas.

This is true but many people would still like to know. Quite often knowing bad or less than desirable news is better simply not knowing what that news is.

No it won't speed anything up but being able to monitor ones position in the queue would also help get a feel for timescale too so you can have a proportionate or realistic expectation with regards to eta.

I empathise with OCUK's position but more transparency would be helpful and an official queue would, I hope satisfy that need that all us 3080 customers would like. I would also understand their hesitancy with issuing such a tool but given many may cancel however, they're still in the market for a gpu. This tool again might help longer term with customer retention as again, you're better able to gauge what's going on with your order.

 

[revollucion]

I agree that would be nice at least some sort of transparency know how long approximately to wait..

 

[Iron Man]

I think Overclockers will implements a system where if you ask for your position in the queue then you go back one place in the queue.

 

[Wrinkly]

I'm sure those are two unrelated things.

You do understand that your queue position would change as people changed cards?

 

[Shiari]

You do understand that your queue position would change as people changed cards?

Of course. Doesn't mean delivery would be earlier or later for any given individual, as that depends on more than the position in a queue. And it doesn't mean that they're not going to release some kind of queue estimation, that they've already committed to.

 

[Wrinkly]

Of course. Doesn't mean delivery would be earlier or later for any given individual, as that depends on more than the position in a queue. And it doesn't mean that they're not going to release some kind of queue estimation, that they've already committed to.

Well lets say for example that you were queue position 200 on launch day for your chosen card. People then read / watch reviews and then one week later you hear about issues due to component choice. It makes sense that you would check your queue position again, but this time you find out that you are sitting at position 1800.

Do you honestly think this push back in queue won't have been delayed your order?

They will release a visible queue once they feel that the number of card swaps have reduced to single figures.

 

[SpringBokke]

Probably scared to put out a tracker. Once people see how far down the list they are, it could lead to floods of cancellations.

100%. Might lose loads of orders, cause more work.

From a dev point even if they have to use outside developers this should not take so long. Starting to lose my sympathy over this mishandling of this. They now would have an idea of the amount trickling and be able to give a rough average time. I'd take an official average guess right now.

 

[Shiari]

Well lets say for example that you were queue position 200 on launch day for your chosen card. People then read / watch reviews and then one week later you hear about issues due to component choice. It makes sense that you would check your queue position again, but this time you find out that you are sitting at position 1800.

Your numbers assume that roughly speaking there are 8 card models that are considered inferior (less appealing perhaps) to the model you're in queue position 200 for and for each of these 8 models there are 200 people that have ordered before you did, and they all request and get a queue swap plus they hold their time of order position.

That's a lot of if's.

Worst case I think we might be looking at a queue change of perhaps a few dozen. And the further back you are in the queue the less it will matter as the amount of stock they're getting should increase a lot, plus there will be people who cancel altogether, or people who jump from your queue to another.

And yes, those people getting out of "your" queue might have made that jump anyway - the point is that your position in the queue will change for various reasons, and people going from queue to queue is only one of those reasons.