OC is the only vendor I know of which takes money for pre-orders. Everyone else wither waits, or places a hold on the funds, until shipment. They then take the full amount
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10 Days Since launch and no que position tracker
- Thread starter MatrixGaming
- Start date
Not to mention any quickly thrown together solution would likely open them up to attack.
OCUK is just a shop like any other.
Yes they've done well for themselves (mainly because of the forum) but at the end of the day they are still just a shop. Everybody who pre-ordered knew there was no guarantee of when they would receive their card and knew there was no queue tracker yet they still made the decision to pre-order it. Complaining there is no queue tracking when you knew there wasn't before you placed the order is just daft.
Yes they've done well for themselves (mainly because of the forum) but at the end of the day they are still just a shop. Everybody who pre-ordered knew there was no guarantee of when they would receive their card and knew there was no queue tracker yet they still made the decision to pre-order it. Complaining there is no queue tracking when you knew there wasn't before you placed the order is just daft.
The other big uk retailers also take the money, even one of the high street ones too.
Lots of other retailers do this (Scan does too, for instance). So long as you have the option to cancel the pre-order whenever you like, and receive a full refund, then I don't see the problem with it to be honest.
I have no idea.
I will be looking at other places for a Strix 3080 OC now I've seen where I am on the list.
This should still be easy to do, I'd expect there to be an order status flag in the primary order table, if not then it can be key joined in.
Considering there's many items to an order then they may have to set up a subquery or common table expression for each distinct item type.
Where the type is in a distinct 3080 product, joined into the order table and order status is active, generating an iterative row number based on order date.
Then union them and any further joins from order into customer table.
You'd have a big table view with order queue position numbers calculated for all 20 3080 products, for only active orders and then you export to a flatfile and mail merge a daily queue update.
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I spent a few years as a major incident manager for a large corp, my job would be centred around major issues exclusively.
A key communications point is to provide a regular update, even if no new information is available. Didn't have to be fancy, just a basic message.
Failure to tell people on a regular basis what was or was not happening would lead to major sperg outs by those affected, like now in the thread with >400 pages where everyone is arguing.
A bulk email, Thanks for your patience, queue calculator taking more time, we appreciate this isn't ideal and we're working on it.
That would go a long way.
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- 22 Sep 2020
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From looking at the data sheet on the unofficial one. There are so many people buying 2-3 GPUs in their order.
They should be straight up cancelled and changed to just 1.
I get that it's not food during a lockdown but come on, no one needs 3 themselves when there's no enough for even 10% of people to have one.
This is my first experience ordering from over lockers and the lack of declining foreign sales sooner and multiple cards on launch day, plus their failure to disable pre orders unlike other websites such as scan is pretty off putting.
Already had my first thread trying to discuss cancelling my order locked with no comment too.
Very poor service for my first experience here.
They should be straight up cancelled and changed to just 1.
I get that it's not food during a lockdown but come on, no one needs 3 themselves when there's no enough for even 10% of people to have one.
This is my first experience ordering from over lockers and the lack of declining foreign sales sooner and multiple cards on launch day, plus their failure to disable pre orders unlike other websites such as scan is pretty off putting.
Already had my first thread trying to discuss cancelling my order locked with no comment too.
Very poor service for my first experience here.
- Joined
- 14 Sep 2014
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- 3
Only issue with that is why should people wait with 0 information on OC for example or try there luck elsewhere which im sure a lot of people are already doing which could be losing OC business etc
They shouldn't. They should choose option 2.
Option 1 is crap but unfortunately the most likely situation. Don't expect much by way of useful information.
Its less risky to leave people holding on instead of telling some people they are number 4000 in a queue when stock comes in at 50 cards per week.
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- 19 Sep 2020
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- 211
To be honest I reckon there's another big wave of cancellations going on at the minute due to 'capgate'. If they are busy processing loads of cancellations that might have a knock on effect on the calculator getting done.
I think it is in OCUK's interests to release an official view on people's positions in the queue.
Firstly, OCUK staff must be wasting so much time at the moment responding to questions from customers about that very subject.
Secondly, customers are already using an unofficial queue calculator that will almost certainly be overestimating people's positions in the queue. In my case, I think the tool is overestimating my position by about 500 places (based on a calculation using the data behind unofficial queue calculator), which could well be the difference between someone keeping their order and cancelling. I suspect that if customers know their real position in the queue, fewer of them will cancel.
This is not strictly true. When the website re-appeared on 17th September at about 4:30pm, it showed a number of 3080s as being in stock or with an ETA of less than week. A number of people may have seen Gibbo's forum post prior to orders opening up and, therefore, would have suspected that the ETAs were nonsense but I imagine the vast majority of purchasers thought they were genuine. Therefore, a lot of customers were probably not expecting to be in for a long wait.
I write SQL for a living and unless the DB is a right mess it should be pretty simple to script something that emails people with a queue number.
All you'd need is something like ROW_NUMBER() OVER (PARTITION BY product_name ORDER BY order_number) or similar along with the customer's email address.
I assume they have a field that flags if an order is cancelled or fulfilled which you can use to filter them our.
Probably take a couple of hours of development time to write a script to pull the data from the DB and email it out. Probably spend double that testing it though as you don't want it emailing people by mistake or the wrong data.
Once written you could set it up as a job to run every day/week etc... and no further work is required.
That said I'm not complaining, happy to wait, no rush.
All you'd need is something like ROW_NUMBER() OVER (PARTITION BY product_name ORDER BY order_number) or similar along with the customer's email address.
I assume they have a field that flags if an order is cancelled or fulfilled which you can use to filter them our.
Probably take a couple of hours of development time to write a script to pull the data from the DB and email it out. Probably spend double that testing it though as you don't want it emailing people by mistake or the wrong data.
Once written you could set it up as a job to run every day/week etc... and no further work is required.
That said I'm not complaining, happy to wait, no rush.
A Ferrari is a "one off" sale. Wildly guessing at the numbers, but lets say they sell a handful a day. This isn't fully automated, these are humans processing the order, they can take that pre-order and sort the paperwork, and then ultimately when it's ready, they'll take the rest of the payment. You wouldn't automate all of this, as you wouldn't need to ... you can easily hire someone for this.
You can't compare this with an automatic store front where thousands of purchases are made in short order. Also, I'm not aware of any that take an initial deposit, and then later the rest of the payment. And I'm not sure that the payment provider we use at work provides functionality for this either. Maybe it can be done, but chances their current storefront would be changed to a different approach when the current one has been working for them for years seems unlikely.
The problem with giving a timeframe is that OCUK doesn't control (as far as I know) the supply of inventory. It all well and good to have a visible representation of where a person is in the queue.. but could you imagine the frustration of moving to say 3rd and then seeing it sit there for two weeks or more because OCUK are awaiting a consignment from MSI (for example) who are waiting for a shipment from china. I would love a rough timeframe, but it is what it is.