• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

RYZEN 5000 SERIES NOW ONLINE - 5950X, 5900X, 5800X & 5600X COMING NOV 5TH AT 5PM **NO COMPETITORS**

Sejess said:
I placed an order at 14:44:00 5th Nov and got an email on the following day at 12:30pm that I'm in queue position 77

The only explanation I can give for such randomly allocated queue positions is that they wrote some software to do it automatically based on the timestamp when orders are placed. However giving the short period of time for writing it, it turned out to crash and have lots of bugs. So any orders without queue number get processed manually, effectively when you have a system malfunctioning like that manual corrections take too much time and won't be accurate.
Click to expand...
Nah, Gibbo said in the other thread - the order in the queue depends on the time the payment got authorized, not on the time the order went in. Someone in this thread(like 100 pages ago) even posted a list of payment methods sorted by the time it takes to authorize them. Fastest being OCuk's own account balance, if you could be bothered to top it up, then PayPal balance, then PayPal Debit Card, then Credit Cards, with Amazon Pay somewhere in between.

I managed to push my order through at 2:39pm on Thursday, paid with PayPal balance, and got my 5900X on Saturday. Some people who ordered before me are waiting in a queue now - their payment hasn't authorized until much later.
 
I've still not got my Queue position but I was a day l8 ordering so I hope can only hope the shipments make it through fast managed to get my motherboard and cooler and team8 32gb ram on back order as well lets hope for some magic and these queues drop fast
 
gambiting said:
Nah, Gibbo said in the other thread - the order in the queue depends on the time the payment got authorized, not on the time the order went in. Someone in this thread(like 100 pages ago) even posted a list of payment methods sorted by the time it takes to authorize them. Fastest being OCuk's own account balance, if you could be bothered to top it up, then PayPal balance, then PayPal Debit Card, then Credit Cards, with Amazon Pay somewhere in between.

I managed to push my order through at 2:39pm on Thursday, paid with PayPal balance, and got my 5900X on Saturday. Some people who ordered before me are waiting in a queue now - their payment hasn't authorized until much later.
Click to expand...

I got caught like that then. Added a 5800, didn't want a 5800, but it was showing in stock, so I added to basket and paid. Then got a mail the next day about being 120+ in a pre order q. Up until then I stupidly thought I'd bought a CPU and didn't bother trying elsewhere.
But IMO opinion if it's in your basket, it's in your basket. Not right to sell my order under me becase my payment method takes a little longer than someone else.
 
Brigstock said:
But IMO opinion if it's in your basket, it's in your basket. Not right to sell my order under me becase my payment method takes a little longer than someone else.
Click to expand...

They'd need to change the way their systems work then, most places don't reserve what's in your basket and opt for the much simpler to manage method of only reducing stock once the order has placed, the reason you don't want to rely on a basket is you have plenty of people who won't commit which ties up stock you could be selling.

I don't personally think either approach is wrong but they shouldn't have accepted payment on stuff they indicated as in stock without giving the buyer fair notice that was happening.
 
denigor777 said:
My order confirmation arrived at 14:11 and I'm over 900 in the queue.
Click to expand...
copiedright said:
Yeah, ordered a 5900X (along with free mask and thermal paste) at 2:07pm, currently in queue position 436.
Its amazing to think I have 1820 GBP of pre-ordered items (5900X, 3080 TUF non-oc, and HP Reverb G2) and I have no clear dates for any of them arriving! lol Go 2020!
Click to expand...

If you are talking about the other shop - have you been into your order and checked it's there?

I added my 5900 to the basket along with mobo and AIO - got the confirmation at 14:08, payment confirmation email a few minutes later(step 2 of 3 etc) with an estimated date of 20th Nov. I have since had two email updates about pre-orders or the 5900, including my queue position but when I look at the order in my account it is missing the 5900 and the total amount is reduced by 509 even though I've paid for eveything with PayPal - the full total.

Can't get through to them on the phone just wondering if anyone else has the same issue.
 
Last edited:
DeathStorm said:
They'd need to change the way their systems work then, most places don't reserve what's in your basket and opt for the much simpler to manage method of only reducing stock once the order has placed, the reason you don't want to rely on a basket is you have plenty of people who won't commit which ties up stock you could be selling.

I don't personally think either approach is wrong but they shouldn't have accepted payment on stuff they indicated as in stock without giving the buyer fair notice that was happening.
Click to expand...
There is a store that does this, and it works great with a timeout on the stock in your basket. I managed to reserve my stock at 2, try some other sites where I could get a discount, and then order my part without rushing at about 10 past. They're definitely my go-to for further preorders due to this completely stress-free approach. The alternative is queued microsites to order the stock that quite a few other places do
 
DeathStorm said:
They'd need to change the way their systems work then, most places don't reserve what's in your basket and opt for the much simpler to manage method of only reducing stock once the order has placed, the reason you don't want to rely on a basket is you have plenty of people who won't commit which ties up stock you could be selling.

I don't personally think either approach is wrong but they shouldn't have accepted payment on stuff they indicated as in stock without giving the buyer fair notice that was happening.
Click to expand...

It is all about what customer satisfaction they are looking for, if they want to compete against their biggest competitor which by the way is having a basket policy that once you got your item in the basket it cannot be sold to anybody else for days. UK retailers are losing their share of the market for such reasons.
 
Estore owner here. My website can allocate stock in the basket and release it after 10 minutes or days if I want.

I don't run that way as standard, it allocates on payment but I can if I want to. During periods of high demand for instance
 
kitch9 said:
Estore owner here. My website can allocate stock in the basket and release it after 10 minutes or days if I want.

I don't run that way as standard, it allocates on payment but I can if I want to. During periods of high demand for instance
Click to expand...

I'm guessing OcUK probably has that feature too if they want it but then it's a question of if they think that's better for their business or will the cost of implementing it actually have a viable enough return for them.

If you're running such a business you may also reason that these occurrences are so rare (once or twice a year if that?) is it worth spending a decent chunk of time and money tackling it? You could argue they lost sales from people going elsewhere but weren't those lost sales anyway as they didn't have the stock?
 
I fell into the "its a 5pm launch" trap. Showed up at 5pm and its been online for 3 hours already. So i ended up 462 in queue for 5900. All the bits sitting waiting to deploy... just a CPU to go, and I missed the launch by 3 hours. Yep, its a sore one, but it is what it is... I just spending every night polishing the boxes... :-D

So what do I do? well, I might as well go for the 6900XT and join the queue for that...

Welcome to 2020 - the year of queueing!
 
You must log in or register to reply here.
Back
Top Bottom