Just ordered this woohoo

What are you using to check the clock speed? Ryzen CPUs don't necessarily report the clock correctly, depending on the software you're using.

Is your cinebench score vastly incorrect for your CPU?

What about 3D Mark cpu score?

I think the base speed for a 7700X is 4.5 Ghz, but I would be surprised if OCUK ship their PCs out configured to run at the base speed unless you told them to prioritise power/efficiency or use eco mode, or something like that.

Is precision boost 2 / PBO enabled, or disabled?
 
I was using Cinebench and prime95, all results well below expected as advised by OC
As l said, soon as l enabled the boost the pc just blue screened and has never been above 4.4.
This is so poor l dont have the words for a 2.6K build........
 
Tetras said:
What are you using to check the clock speed? Ryzen CPUs don't necessarily report the clock correctly, depending on the software you're using.

Is your cinebench score vastly incorrect for your CPU?

What about 3D Mark cpu score?

I think the base speed for a 7700X is 4.5 Ghz, but I would be surprised if OCUK ship their PCs out configured to run at the base speed unless you told them to prioritise power/efficiency or use eco mode, or something like that.

Is precision boost 2 / PBO enabled, or disabled?
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OC customer services said to try the Ryzen Master software in ther hope that somehow it would make everything ok..........
 
The long and the short of it is that l should not be receiving complete build pc that has a defective component! That has be supposedly stress tested etc etc........This is why l pay the extra money for a professional build
 
stuh1980 said:
The long and the short of it is that l should not be receiving complete build pc that has a defective component! That has be supposedly stress tested etc etc........This is why l pay the extra money for a professional build
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It may well not be defective though, that's my point. It could just be because of the way they configured the system and a few simple changes would get it operating more to your liking, but it's hard to say without more information what exactly is going on here. If the CPU is running at the base clock, then it's probably just a case of changing those settings, but if there's some other issue, then yeah, unfortunately there might be a defect somewhere.
 
stuh1980 said:
The long and the short of it is that l should not be receiving complete build pc that has a defective component! That has be supposedly stress tested etc etc........This is why l pay the extra money for a professional build
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Sorry to hear about your problems.

Sometimes a bios update can resolve many issues, what bios version does your motherboard have ?
 
Tetras said:
It may well not be defective though, that's my point. It could just be because of the way they configured the system and a few simple changes would get it operating more to your liking, but it's hard to say without more information what exactly is going on here. If the CPU is running at the base clock, then it's probably just a case of changing those settings, but if there's some other issue, then yeah, unfortunately there might be a defect somewhere.
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THere is no way of looking at it tbh.....
The chip should be boosting to 5.8 min....not 4.4 flatlining.
As l said before l should not be receiving a pc in this state, l should not have to dig in and find work arounds etc. There is a reason l chose a 7700x ffs, seriously unimpressed. And even more so with the initial OC response.
So the way l see it is that rhere has been none of the correct steps being taken post build.
Tbh l think it incredibly poor, especially considering the build cost.
 
stuh1980 said:
The chip should be boosting to 5.8 min....not 4.4 flatlining.
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I'm not aware of the 7700X reaching 5.8 Ghz, where did you see that?

In the reviews I've seen, it reaches a max of 5.55 Ghz. In techspot's review, they recorded (during Cinebench) an average clock speed (across all cores) of 5.19 Ghz, with a minimum of 4.4 and maximum of 5.55 (scroll down to "clock speeds", here).

According to AMD, the max boost clock is 5.4 Ghz, here.

Max. Boost Clock: Up to 5.4GHz

Max boost for AMD processors is the maximum frequency achievable by a single core on the processor running a bursty single-threaded workload. Max boost will vary based on several factors, including, but not limited to: thermal paste; system cooling; motherboard design and BIOS; the latest AMD chipset driver; and the latest OS updates. GD-150. Learn More.
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Tetras said:
I'm not aware of the 7700X reaching 5.8 Ghz, where did you see that?

In the reviews I've seen, it reaches a max of 5.55 Ghz. In techspot's review, they recorded (during Cinebench) an average clock speed (across all cores) of 5.19 Ghz, with a minimum of 4.4 and maximum of 5.55 (scroll down to "clock speeds", here).

According to AMD, the max boost clock is 5.4 Ghz, here.
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So flatlining at 4.4 is ok?
 
stuh1980 said:
So flatlining at 4.4 is ok?
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Possibly, it did report 4.4 Ghz in techspot's review, but like I said, it depends on exactly what's going on with the PC.

If you could let us know the score in something like cinebench or 3D Mark we can verify if the CPU is definitely flatlining across the entire benchmark, because the score will be way lower than it is supposed to be.

The way that Ryzen CPUs report their clock speeds doesn't match previous CPUs and it isn't 100% reliable, depending on the app you're using to monitor it.

If it is flatlining, then according to AMD's description of how the CPU boosts, it could be any of those things (e.g. cooling, motherboard, bios, who knows), which may or may not be something you can address.
 
Tetras said:
Possibly, it did report 4.4 Ghz in techspot's review, but like I said, it depends on exactly what's going on with the PC.

If you could let us know the score in something like cinebench or 3D Mark we can verify if the CPU is definitely flatlining across the entire benchmark, because the score will be way lower than it is supposed to be.

The way that Ryzen CPUs report their clock speeds doesn't match previous CPUs and it isn't 100% reliable, depending on the app you're using to monitor it.

If it is flatlining, then according to AMD's description of how the CPU boosts, it could be any of those things (e.g. cooling, motherboard, bios, who knows), which may or may not be something you can address.
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But that doesnt explain the bsod when it is enabled in the bios,
 
stuh1980 said:
But that doesnt explain the bsod when it is enabled in the bios,
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I think enabling PBO 'n such can be a bit of a sod on these early bios, it wasn't always easy to do even on AM4, so I don't know how much to read into that.

Ideally, I'd want OCUK to confirm exactly what settings are supposed to be enabled in the BIOS and how they intended it to be configured "out of the box".

There might be something else going on that is causing the boost to fail, which would need to be checked separately.

Obviously if someone turned everything off and set it to run at the base clock just because it BSOD otherwise, that's not really an acceptable state to deliver the PC, but I can't say if that's what happened.

If you can check if the CPU is definitely performing way under par, then of course that's then up to you how much troubleshooting you're prepared to do.

If the memory is not running at the speed it is supposed to, I think that would be a big clue that it was not configured after assembly.
 
mickyflinn said:
There are lots of posts about Asus motherboards pbo settings, enabled is to aggressive and should be set to auto , a bios update did fix some issues hence my question above.
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Thanks for the advice folks, its been a busy weekend and not able to come back to it yet but ill have another look this afternoon and speak to OC and see what the score is - hopefully just some settings as you say!
 
So bit of an update, l selected enable on the core performance boost in the bios and it hasnt blue screened. I have gone into Ryzen Master and its going through the curve optimiser - so far it has boosted to 5.5 but has 1.5hrs left on the curve optomiser process. I think ill see how it is after this has finished but seems to be going the right way. Still not convinced everything is ok but we shall see!
 
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stuh1980 said:
So bit of an update, l selected enable on the core performance boost in the bios and it hasnt blue screened. I have gone into Ryzen Master and its going through the curve optimiser - so far it has boosted to 5.5 but has 1.5hrs left on the curve optomiser process. I think ill see how it is after this has finished but seems to be going the right way. Still not convinced everything is ok but we shall see!
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Did you test it with cinebench?
 
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stuh1980 said:
Ive just started running it now, prior to what l did in my previous post cinebench r23 was 1620 single and 17168 multicore.
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Scores on the doors are 1971 single and 19464 multicore so a huge improvement and not far off bang on the money l think. That was with pbo on but not using curve optomiser control as l forgot to press apply earlier lol, but tbh lm much happier now and dont think theres much more l can do and it seems to be running correctly now which is the main thing!
There was a couple of random pc restarts earlier when just on the home screen but that seems to have stopped and everything settled down too.
Thanks again, any further thoughts or anything you think l need to to or may have missed?


I have spoken too soon :cry: I restarted the pc which wouldnt restart with different reasons each time - OS doesnt contain the right data and checksums not matching (or words to that effect). Going to speak to OC tomorrow but something isnt right and l think lm at the end of my limited abilities lol. It started in safe mode eventually and lm back on the desktop and you would never know anything was wrong.
It does seem like most times it restarts it takes a couple of attempts.....
 
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