The RAC have lost my car.

I'm not sure how i'd feel about having to sign a hand over at this stage, given the police and insurance are involved.

Will this affect your insurance costs still due to the claim?
 
It's a bizzare scenario.

If someone steals something from you, then 2 weeks later gives it back to you does that make it ok?

The problem is, whilst still probably the best course of action, if you accept the car back you have little to work with in terms of getting compensation for the loss of use of your vehicle.

You'll probably find in the RACs T&C's this will be covered somewhere.

And going by the experience so far the RAC won't want to know, so it'll be small claims court and depends on if it's really worth the hassle.
 
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BUDFORCE said:
It's a bizzare scenario.

If someone steals something from you, then 2 weeks later gives it back to you does that make it ok?

The problem is, whilst still probably the best course of action, if you accept the car back you have little to work with in terms of getting compensation for the loss of use of your vehicle.

You'll probably find in the RACs T&C's this will be covered somewhere.

And going by the experience so far the RAC won't want to know, so it'll be small claims court and depends on if it's really worth the hassle.
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Yeah but come on, it clearly wasn't stolen - and whilst it is infuriating to not know where it is, learning where it is was probably pretty irrelevant as it was still "not at the OPs house".

Phoning insurance prematurely daft move. These things happen, I'm sure you'll get a £25 love to shop voucher. Checking the T&Cs probably states "best efforts for long distance recovery" or something.

Op is still "quids in" w.r.t membership fee as recovery privately would have been a lot more.
 
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dLockers said:
Yeah but come on, it clearly wasn't stolen - and whilst it is infuriating to not know where it is, learning where it is was probably pretty irrelevant as it was still "not at the OPs house".

Phoning insurance prematurely daft move. These things happen, I'm sure you'll get a £25 love to shop voucher. Checking the T&Cs probably states "best efforts for long distance recovery" or something.

Op is still "quids in" w.r.t membership fee as recovery privately would have been a lot more.
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Yea fair enough stolen probably isn't the right word to use.

I think the frustrating part is they'll (The RAC) probably end not learning anything or putting better controls in place etc so this doesn't happen again.
 
Rilot said:
What would you have done? There was no communication from RAC, no one who was willing to talk to me about the issue, no way to escalate. How long should I have waited? 3 weeks? A month?
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Waited a bit longer before engaging the cancer that is car insurance. Flipping it on its head, it seemed a bit premature to do it when you did.

BUDFORCE said:
Yea fair enough stolen probably isn't the right word to use.

I think the frustrating part is they'll (The RAC) probably end not learning anything or putting better controls in place etc so this doesn't happen again.
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LeSsOnS wIlL bE LeArNt
 
I don't think the insurance involvement was too premature, every time the RAC were contacted, they were clueless and didn't want to know.
 
Robbo said:
I don't think the insurance involvement was too premature, every time the RAC were contacted, they were clueless and didn't want to know.
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“I have located your breakdown and can see your vehicle is currently in storage and will be getting redelivered 3-5 working days from your breakdown.”

That was on the 18th. So 5 working days to get an answer
 
Rilot said:
Right out of the blue I get a call on my mobile just now: “Hi, this is RAC. I’ll be delivering your Honda this evening at 18:00 is that OK?”
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Chris Wilson said:
It'll have a tale to tell :)
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Rilot said:
I'm going to when (if?) it arrives.
The driver probably won't know anything though. He'll just get a job sheet that says collect $CARMAKE car from $PICKUP place and deliver it to $DROPOFF place.
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Get photos of any slips and paperwork, mileage stamps etc, it'll help you push the RAC as to why if form XXX says it's at "dogging layby Swindon M4" the RAC couldn't check that on their "system".

If it's like the form i signed when greenflag's chap collected our car it had to log the mileage at collection so you should be able to do a compare of the values.

Also remember to do the UV light thing and get the car interior cleaned so you know that when you drive it you're not sat in any unwanted emissions beyond the usual vehicular fumes. ;)
 
Lopéz said:
Needs an {!$Excuse} variable!
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They could borrow from Southern's table. They recently cancelled one of my trains for (and I quote verbatim) "issues". That was it. Not a cut-off announcement as it continued to do the usual pithy "we apologise for anyone inconvenience" spiel.
 
I'd just shrug and move on, if all anyone has to worry about is a car missing for a while due to RAC incompetence they're living a charmed life. I am sure it was all very frustrating but in the grand scheme of things... I suspect at best to OP might get a corporate speak apology and the offer of a year's free membership or similar. Not worth the raised blood pressure. If you're a worrier trackers are dirt cheap these days.
 
Chris Wilson said:
If all anyone has to worry about is a car missing for a while due to RAC incompetence they're living a charmed life.
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What if that car is how you get to and from work? Or how you drop your children off at school / nursery? Or how you travel to see family?

It's pretty shoddy that there's not even a level of communication or even an online portal to give an update on car location / status etc. so at least OP doesn't think that his car has been taken by the RAC and dumped
in a lake.
 
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