The RAC have lost my car.

t2na said:
What if that car is how you get to and from work? Or how you drop your children off at school / nursery? Or how you travel to see family?

It's pretty shoddy that there's not even a level of communication or even an online portal to give an update on car location / status etc. so at least OP doesn't think that his car has been taken by the RAC and dumped
in a lake.
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That is the crux of the matter really - I'm sure OP would have been less concerned and given it more time if they'd been able to give him any information at all about what was going on with it instead of silence, stock replies and hitting a brick wall.

Chris Wilson said:
I'd just shrug and move on, if all anyone has to worry about is a car missing for a while due to RAC incompetence they're living a charmed life. I am sure it was all very frustrating but in the grand scheme of things... I suspect at best to OP might get a corporate speak apology and the offer of a year's free membership or similar. Not worth the raised blood pressure. If you're a worrier trackers are dirt cheap these days.
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I live in a rural location several miles from anywhere with limited public transport (anything like a taxi or Uber they don't want to know and/or charge silly prices) not having your car is kind of a big deal - fortunately I've got more than one vehicle personally but not everyone does or can afford it. Not having your car for a week let alone 2 would be a problem.
 
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Yes, if they could have given me any information at all. Anything, and I would have probably chalked it up to general shoddy staffing. But offing me absolutely nothing. No idication that the car would ever be delivered or even where the car was make me take the action I did.
 
Without reading the terms and conditions you sign up to when joining whatever level of cover the RAC offered it's impossible to say whether someone accepted this sort of thing might ocur. I would strongly suspect the RAC have a legal department that's adequately covered their backsides from most anything :)

I think if people took the hours needed to read every T&C they sign up to they'd either wish they'd not signed up, miss some legal nuance unless they're a solicitor used to contract law, or just bog their life down in constant anguish. I know I haven't read loads of T&C's I have signed up to, and things like finance and insurance usually have get out clauses I am blissfully unaware of. Such is life today.

It was a mess, and a very poor show from the RAC, but meh, that's how these big operations work in modern Britain. No one gives a damn.

having said that a friend successfully took BT to court, represented himself, won a big pay out and costs and was congratulated by BT's barrister on his painstaking efforts. He does have a (German) law degree though.
 
Chris Wilson said:
having said that a friend successfully took BT to court, represented himself, won a big pay out and costs and was congratulated by BT's barrister on his painstaking efforts. He does have a (German) law degree though.
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ooh do tell, what for and what kind of comp we talking about £££ or ££££?
 
dLockers said:
Phoning insurance prematurely daft move. These things happen, I'm sure you'll get a £25 love to shop voucher. Checking the T&Cs probably states "best efforts for long distance recovery" or something.
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Chris Wilson said:
I'd just shrug and move on, if all anyone has to worry about is a car missing for a while due to RAC incompetence they're living a charmed life. I am sure it was all very frustrating but in the grand scheme of things... I suspect at best to OP might get a corporate speak apology and the offer of a year's free membership or similar. Not worth the raised blood pressure. If you're a worrier trackers are dirt cheap these days.
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Maybe. Easy to be blasé about it when it's not your property that a company has lost and is showing no sign of finding, though! :)
 
JRS said:
Maybe. Easy to be blasé about it when it's not your property that a company has lost and is showing no sign of finding, though! :)
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He got told 5 working days into this that they will return it within 5 working days?

The issue is OP picked a fight around knowing exactly what its location was for some reason about feelings etc.
 
dLockers said:
He got told 5 working days into this that they will return it within 5 working days?

The issue is OP picked a fight around knowing exactly what its location was for some reason about feelings etc.
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Huh? No, I picked a fight about not knowing when my car would be delivered back to me. I only started to care about where it was when it became clear that RAC had no idea where it was and even denied having it in a couple of phonecalls.
I really don't understand what your beef is with this. Do you think it's acceptable for the RAC to have my car for 16 days when they said they would deliver it 3 to 5 days after collection, never update me on the progress of the claim and never call me back when asked? If you thinnk that's acceptable then I'm sure there is a good career move for you there.
 
Dup said:
This sounds familiar, maybe they've got a tasty bill coming your way too.
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ive actually had this when we ran our garage, we fetched a stolen moped in for a insurance company... they asked us to store it and they would get it picked up.
they knew the recovery charge and the undercover storage charge, as per our contract.
at the end of the first week we rang them to confirm we still had it and no one had collected it.
we then did this every month for nearly 13months, finally another garage rocks up with the paperwork and pays the bill, in those days it was something like 10 a day storage for being undercover and 150 recovery as you can imagine the guy payed the bill and didnt think the bike would cover it :)
we were happy it sat in the corner of our workshop for so long customers thought it was ours .

my guess is your vehicle is in a storage compound waiting for someone to gently prod the rac to find out who pays the bill:(
 
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Rilot said:
Huh? No, I picked a fight about not knowing when my car would be delivered back to me. I only started to care about where it was when it became clear that RAC had no idea where it was and even denied having it in a couple of phonecalls.
I really don't understand what your beef is with this. Do you think it's acceptable for the RAC to have my car for 16 days when they said they would deliver it 3 to 5 days after collection, never update me on the progress of the claim and never call me back when asked? If you thinnk that's acceptable then I'm sure there is a good career move for you there.
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I'm just mad I need to return this Honda I've been using for the last 2 weeks :(
 
NickXX said:
Does this not mean that you now have car back, but will also have a claim on your insurance?
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No, I will cancel the claim.
Although I’m sure it will affect my premium still.
Luckily I’m old enough that insurance is cheap anyway.
 
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