The RAC have lost my car.
- Thread starter Rilot
- Start date
OK, so I posted this picture on Show Us Your Motors a few weeks ago to bring the thread back to normality. Notice the dealer sticker on the left? Notice I-VTEC under the wiper?
Let's zoom and enhance:
Neither of those things are there now. Here's the rear right now. Hard to see as it's dark:
Let's zoom and enhance:
Neither of those things are there now. Here's the rear right now. Hard to see as it's dark:
Soldato
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Silly question or maybe not as they have completely ballsed up and unequivocally inconvenienced you. What can you actually claim for here or get compensated for beyond the cost of a hire car?
Damn right you should get something because of this massive **** up but I wonder what you'd actually get?
Many years ago you could slip on a grape in a supermarket and get thousands whereas that's not the same now, you'd be able to get some time off work at maximum if your work didn't pay you full salary.
Damn right you should get something because of this massive **** up but I wonder what you'd actually get?
Many years ago you could slip on a grape in a supermarket and get thousands whereas that's not the same now, you'd be able to get some time off work at maximum if your work didn't pay you full salary.
I'll check in the morning.
I don't want anything beyond that. What I do want though is an apology and an admission that they screwed up. I want everyone to know what a shady company they are.
I'd want compensating to allow for impact on premiums as this feels like it's going to involve legal. I'd also want compensating for their duplicity and frankly the hassle and ballache to you. They advertise on peace of mind and keeping you moving without fuss. LMAO.
Then you want proper paperwork and warranties from them. What if it leaks/spontaneously shatters in 6 months?
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Deleted User 298457
Deleted User 298457
Lol! The plot! It thickens!
Soldato
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Fair enough, I highly doubt you'll get that apology but definitely put up the fight, I would too and again in my opinion you should be compensated more but that's not how it works
Caporegime
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From a pure compensation POV / tort, if this is in front of the courts, you are not going to get anything for the window, as functionally…..it has a new window, so were the windows were smashed, then the courts would put the party back to where they were before, which is a replacement window.
You might get compensation for your time but not the value of the material and would be hard to even argue the added deprecation to the value of the car, at least not worth the legal fees to argue that point.
So i think the best course is more a PR side, rather than anything legal, if you are considering any kind of claim.
You might get compensation for your time but not the value of the material and would be hard to even argue the added deprecation to the value of the car, at least not worth the legal fees to argue that point.
So i think the best course is more a PR side, rather than anything legal, if you are considering any kind of claim.
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I feel like particularly since COVID, a lot of companies just don't give a **** anymore. I've had several situations in the last few years where I've received terrible service or been on the receiving end of a major screw up that any company owner in their right mind would be absolutely mortified about, but when you escalate it you just hit a brick wall and they either ignore you or refuse to do anything whatsoever to help.
Same. They simply made too much money to care and daw that they've basically got us over a barrel.
At the very least - you can guarantee they'll absolve themselves of any responsibility and claim it never happened.
Yeah, I've definitely noticed. It seems a lot of companies realised people were "happy" to accept the disruptions to normal service during the convenient excuse of COVID, and these days basically no longer give a ****.
This does of course mean I now tend to just go for the nuclear option at the first opportunity instead of giving them the benefit of the doubt and an opportunity to fix it first
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Soldato
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Crazy story this is, losing a car and replacing a window without mention, I'd love to see what the conclusion is if you go through further with this.
Would say glad i'm with AA, but you never know they might just be as shady, I've never had to deal with them, *knocks on wood*
Would say glad i'm with AA, but you never know they might just be as shady, I've never had to deal with them, *knocks on wood*
A lot depends on the staff in your area really I suspect - we use both the RAC and AA for the vans at work and generally I've found the RAC guys much more friendly and helpful, all but one of the AA guys has been a bit surly and act like you are putting them out just doing their job... one of them was quite good though.
Smashed his rear end in without consent?They haven’t even told him it happened never mind consent
Without reading the terms and conditions you sign up to when joining whatever level of cover the RAC offered it's impossible to say whether someone accepted this sort of thing might ocur. I would strongly suspect the RAC have a legal department that's adequately covered their backsides from most anything
I think if people took the hours needed to read every T&C they sign up to they'd either wish they'd not signed up, miss some legal nuance unless they're a solicitor used to contract law, or just bog their life down in constant anguish. I know I haven't read loads of T&C's I have signed up to, and things like finance and insurance usually have get out clauses I am blissfully unaware of. Such is life today.
It was a mess, and a very poor show from the RAC, but meh, that's how these big operations work in modern Britain. No one gives a damn.
having said that a friend successfully took BT to court, represented himself, won a big pay out and costs and was congratulated by BT's barrister on his painstaking efforts. He does have a (German) law degree though.
Legally speaking you can't just put any old guff in the Ts & Cs and point at them in your defence. They have to be fair to both parties. People have challenged them and won when it's clear the terms haven't been fair.
Have you gone back to the RAC to say you're unhappy that the rear window has been replaced without your knowledge or consent.
As Dowie points out, realistically you probably can't claim for much - the car has been returned to the state it was in at the point they recovered it. You could probably sue for the hire car costs if your insurance company chase you for them.
Really though, it's more of a PR nightmare for RAC, so if they're not forthcoming with a serious apology (and maybe some token of compensation) then it might be worth a story to the papers.