I remember at one call centre job I spoke to a customer called Richard Ba$tard. He was also a teacher! All those names the students referred him to…
As part of the call quality protocol- we had to say the customer’s name at twice, colleagues around me were thinking I was being rude to him by calling him Mr Ba$tard. I put a finger to my lips to say keep quiet and pointed to the screen where the customers’ details were - regardless of which screen I was on. They accepted this and walked away laughing.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.