YouFibre

megatron said:
What is it like when your contract is up? Do they offer a good deal? Or do you have to threaten cancellation like with virgin media?
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I had a look at the terms and conditions for the new customer offer, iirc it became about a tenner a month more expensive after the contract ended, which made it not competitive. I could see myself switching after the year, so it's basically new infrastructure for 1 year only, which seems very wasteful to me. Enough to put me off entirely.
 
Rainmaker said:
No issues here bud.

Code: 
$ ping -c 4 -i 0.5 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=7.33 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=7.02 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=7.36 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=118 time=7.30 ms

--- 8.8.8.8 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 1503ms
rtt min/avg/max/mdev = 7.022/7.251/7.361/0.134 ms

Try a traceroute?
Click to expand...

Code: 
My traceroute  [v0.95]
hedwig (10.10.13.169) -> 8.8.8.8 (8.8.8.8)             2025-02-09T19:36:29+0000
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 10.10.13.1                        0.0%    33    0.3   0.3   0.2   0.4   0.0
 2. 154.61.60.193                     0.0%    33    6.6   6.9   6.4   7.8   0.3
 3. 172.16.2.99                       0.0%    33    6.1   6.1   5.7   7.3   0.3
 4. 45.92.46.23                       0.0%    33    9.6   9.0   6.8  11.9   0.9
 5. 172.16.3.21                       0.0%    33   15.0  13.6  12.0  15.6   0.9
 6. 72.14.223.160                     0.0%    33   10.7  10.8  10.3  11.4   0.2
 7. 192.178.97.189                    0.0%    33   10.6  10.9  10.5  12.8   0.4
 8. 142.251.54.29                     0.0%    33   10.7  10.8  10.4  12.3   0.4
 9. (waiting for reply)

I was almost 100% convinced it was something my firewall was doing. I tend to use Cloudflare for DNS as it is/was a faster response but that's a Google not replying problem to me.
 
Per ISPreview, YouFibre are now doling out own-branded Sagemcom F@ST 5599 ('Hub Pro') routers to YOU 8000 and YOU 2000 customers. It's dual 10g copper (WAN/LAN) with WiFi 7 and a phone port. I might have to make a call and get one sent over for testing (they didn't have a router for my install, I used my own and they said shout if I ever want one).
 
megatron said:
What is it like when your contract is up? Do they offer a good deal? Or do you have to threaten cancellation like with virgin media? I have the arras router so I should get an upgrade if I change from 150Mb to 2000Mb. Is there any advantage of getting an expensive Asus wifi router (BE98)? I take it my motherboard's 5Gb lan port won't be a limiting factor.
Click to expand...
www.ispreview.co.uk

Full Fibre UK Broadband ISP Youfibre Launch New Loyalty Promise

Broadband ISP Youfibre, which is available to those covered by Netomnia's (Brsk) 10Gbps capable FTTP network, has today launched a new "Loyalty Promise" for
www.ispreview.co.uk www.ispreview.co.uk

Shame the deals for new customers aren’t as good.
 
That is good news, however I don't like the fact that I can't check my account to see when my current contract ends; they say they are working on an app to address this. Also I'm pretty sure my contract was for 2 years, but now its 18 months so I can't check the deals on black Friday each time.
 
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megatron said:
That is good news, however I don't like the fact that I can't check my account to see when my current contract ends; they say they are working on an app to address this. Also I'm pretty sure my contract was for 2 years, but now its 18 months so I can't check the deals on black Friday each time.
Click to expand...

You get an invoice emailed every month showing the start/end date on it.
 
The loyalty promise sounds good, but it seems like it's still up to you to call and get the better deal, they'll still default to ripping you off.
Might give them a ring next week and see what's what. Could do with getting my BT contract bought out.

Edit: YOLO, ordered it, install due on Monday. :cry:
 
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uvarvu said:
www.ispreview.co.uk

Full Fibre UK Broadband ISP Youfibre Launch New Loyalty Promise

Broadband ISP Youfibre, which is available to those covered by Netomnia's (Brsk) 10Gbps capable FTTP network, has today launched a new "Loyalty Promise" for
www.ispreview.co.uk www.ispreview.co.uk

Shame the deals for new customers aren’t as good.
Click to expand...

To be fair, 'aren't as good' is rather subjective. Compared to the last year's prices? Certainly they've nudged up a couple of quid, but they've also frozen the prices through this year again. It's still basically £30 for symmetric gigabit, £50 for symmetric 2 gig, and £100 for symmetric 8 gig. Show me on the doll where any other mainstream ISP can approach these prices, especially on Openreach. :cry:

Not only do they freeze Q4 2024 prices for 2025, they have *no* in-contract price rises each April (unlike most of the other big players and their CPI + 7% shenanigans), and they offer symmetric speeds. They've invested heavily in being the first UK ISP to bring 50G PON to market, making sure your service is not only among the fastest commercially available but that it's essentially uncontended. I'd pay an extra £2 a month to fund that type of network planning and upgrade sensibility without question. Meanwhile VM were charging me more than that for 1000/100 and refusing to even enable IPv6, let alone invest in timely capacity or congestion improvements.

I'm no fanboy, and they definitely have things they need to improve. The difference for me is their CEO is proactive, listens to customer feedback direct and puts his money where his mouth is. I hate being tied into contracts, and seriously considered paying the extra tenner a month for rolling. Having experienced the network however, I'm happy as a pig in the proverbial and don't plan leaving any time soon!
 
throwaway4372 said:
Edit: YOLO, ordered it, install due on Monday. :cry:
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- Had a sales call from YouFibre (presumably a lead was created during the order process) but he didn't realise I'd already ordered it, woops.
- Had a call from BT trying to get me to stay. Pretty embarrassing imo it just emphasises how the standard prices weren't their best price. Told him the service was fine and if they'd just given me the best price by default instead of being douches they wouldn't be losing me as a customer.
- Had a YouFibre guy show up this morning to do some prep work (but not the install), but once he realised the install was this afternoon he decided to leave it and that person will have to do the whole job. I was surprised the install date was so soon (ordered friday install date monday). Seems like they didn't give themselves enough time to get the prep done ahead of the install. Fingers crossed it actually gets installed later as planned. Edit: it did

uvarvu said:
You won’t be disappointed, just look at @Rainmaker’s posts!
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I'm only getting the 150 package, switching to save money rather than get bragging rights.

Edit2: noticed the smart meter reading a bit lower usage than normal. Dug out my measurements from when I first got the smart meter... Bt router 17w.. eero from youfibre 4w.. nice little bonus.
 
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throwaway4372 said:
I had a look at the terms and conditions for the new customer offer, iirc it became about a tenner a month more expensive after the contract ended, which made it not competitive. I could see myself switching after the year, so it's basically new infrastructure for 1 year only, which seems very wasteful to me. Enough to put me off entirely.
Click to expand...
I messaged and said I'll cancel and sign back up and they said don't do that, we will just keep the same price for another 2 years for you. I only said I'll cancel because I'm used to doing that from the VM days but YouFibre were really good and hassle free.
 
I've been living under a rock and hadn't heard of YouFibre until a rep knocked yesterday and posted some literature. I'm still in the cooling off period for my Virgin Media renewal, and seriously thinking about the switch as I can essentially double my speeds for the same cost.

Do you guys recommend them?
 
Vidar said:
I've been living under a rock and hadn't heard of YouFibre until a rep knocked yesterday and posted some literature. I'm still in the cooling off period for my Virgin Media renewal, and seriously thinking about the switch as I can essentially double my speeds for the same cost.

Do you guys recommend them?
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Every day of the week and twice on Sundays mate, get on it.
 
Do it! My experience has been great, the installation process was very fast and the service itself is spot on. Having a symmetric connection makes a massive difference when running backups or using tools such as iCloud / Google / One drive.
 
So I just made the switch, it's just a no brainer really. Youfibre took less than 4 minutes to go through set up and book an install date. Not till the 7th but it seems they're busy butt ******* Virgin Media now they're active in my area!

I managed to resist the 8000 package, simply because to fit the right adapter to my PC would require a full tear down of my loop lol

1hr 52 mins to close out my contract with Virgin Media while I'm still in the cooling off period. It's like they were trying to frustrate me into staying...


 
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