Virgin Media Discussion Thread

The wife phoned UK retentions. She's not the best at this kind of negotiation. Way too nice. She got us the same as what we had, 350mb broadband, Sky sports HD and TNT HD, Phoneline (which isn't even wired up) and 2 x TIVO boxes for £83 per month for 18 months.
I mean it's not bad.
I added up new customer deals with all different combos from different places and I can't really get all that for much under a ton. We did point out new customer deals come in slightly under but she wasn't having it. 350mb is generally good enough for us because Virgin deliver all the TV over the cable taking load off the internet. We've never had issues with virgin and the ease of just carrying on as before with all the same wiring/equipment is appealing. We rely on the live sport a lot so we've stuck it out. The conversation was fast and easy from what I overheard. I feel we could have pushed for 500mb but meh.
 
To be honest paying the same price for the same service would do me - this is for broadband, car insurance, almost anything really. No brain space needed, just renew. It's the blood price hikes at renewal that annoy me.
 
LuckyBenski said:
To be honest paying the same price for the same service would do me - this is for broadband, car insurance, almost anything really. No brain space needed, just renew. It's the blood price hikes at renewal that annoy me.
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Yeah sorry when I say the same as what we had, I meant in terms of content. In terms of price, we were paying mid 90s. So £83 is good. Plus it's after the April price rises so won't change until next year. If we did nothing, our May price was showing as being £150 odd! Jokes.
 
jaybee said:
The wife phoned UK retentions. She's not the best at this kind of negotiation. Way too nice. She got us the same as what we had, 350mb broadband, Sky sports HD and TNT HD, Phoneline (which isn't even wired up) and 2 x TIVO boxes for £83 per month for 18 months.
I mean it's not bad.
I added up new customer deals with all different combos from different places and I can't really get all that for much under a ton. We did point out new customer deals come in slightly under but she wasn't having it. 350mb is generally good enough for us because Virgin deliver all the TV over the cable taking load off the internet. We've never had issues with virgin and the ease of just carrying on as before with all the same wiring/equipment is appealing. We rely on the live sport a lot so we've stuck it out. The conversation was fast and easy from what I overheard. I feel we could have pushed for 500mb but meh.
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That sounds like a great deal. I pay half that just for cable internet!
 
R4z0r said:
That sounds like a great deal. I pay half that just for cable internet!
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Yes, I'm only on 250Mb broadband and don't have sky sports but otherwise similar with anytime phone added and pay £10/month more than this from the renewal deal they gave me .... VM online chat person offered me £126 as the "best deal possible"!
 
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My Virgin Media ip address changed yesterday for the first time I've noticed, what I can say is it left my Mikrotik Router in quite the tail spin and had to be rebooted.
Can anybody more involved with DHCP servers/networking explain the chain of events that happened and possible failure here please. My modem showed no sign of distress in the logs at the point of loss.

Modem
modem-Copy.png

Gateway
gateway-Copy.png



Code: 
 2025-04-15 11:21:54 dhcp,critical,error dhcp-client on ether1 lost IP address 82.12.x.x - received NAK from dhcp server 80.1.16.77
 2025-04-15 11:21:55 dhcp,info dhcp-client on ether1 got IP address 82.10.x.x
 2025-04-15 11:22:54 dns,error DoH server connection error: Idle timeout - waiting data
 2025-04-15 11:22:54 dns,error DoH server connection error: Idle timeout - waiting data [ignoring repeated messages]
 2025-04-15 11:23:05 dns,error DoH server connection error: Host is unreachable
 2025-04-15 11:23:15 dns,error DoH server connection error: Host is unreachable [ignoring repeated messages]
 2025-04-15 11:23:27 dns,error DoH server connection error: Host is unreachable
 2025-04-15 11:23:27 dns,error DoH server connection error: Host is unreachable [ignoring repeated messages]
 2025-04-15 11:24:07 dns,error DoH server connection error: Idle timeout - waiting data
 2025-04-15 11:24:07 dns,error DoH server connection error: Idle timeout - waiting data [ignoring repeated messages]
 2025-04-15 11:24:15 dns,error DoH server connection error: Idle timeout - connecting
 2025-04-15 11:24:15 dns,error DoH server connection error: Idle timeout - connecting [ignoring repeated messages]
 
Well, my 6 year stint on Virgin media came to an end on Thursday morning, OpenInfra installed the FTTP, Fibrewave is the provider, its up and running getting ~950Mb both ways, for £36/ month. Typically, Virgin retentions phoned me earlier in the week offering to match the deal, but it was far too late. I never had any issue with VM in Colchester, the connection itself was solid and speeds very good, the bit I always hated was the annual price negotiation, cancelling rigmarol, trying to speak to the right retention team to get the "actual" price. VM do themselves absolutely no favours here, you cant advertise a price for new connections thats half what loyal customers pay, especially as there is ever increasing competition in the market.
 
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thebandit said:
Well, my 6 year stint on Virgin media came to an end on Thursday morning, OpenInfra installed the FTTP, Fibrewave is the provider, its up and running getting ~950Mb both ways, for £36/ month. Typically, Virgin retentions phoned me earlier in the week offering to match the deal, but it was far too late. I never had any issue with VM in Colchester, the connection itself was solid and speeds very good, the bit I always hated was the annual , price negotiation, canceling rigmarol, trying to speak to the right retention team to get the "actual" price. VM do themselves absolutely no favours here, you cant advertise a price for new connections thats half what loyal customers pay, especially as there is every increasing competition in the market.
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Why would anybody go back knowing how bad they are at customer service and treat long term loyal customers.
 
For me I've never previously had the option, it was VM or 70Mb BB, but you're right, I can't see any compelling reason to go back to Virgin in the future as it stands. Fact is, with my new provider I can get 2.5Gb up and down for £5 more than VM were trying to charge me for 1Gb (100Mb up) (before retentions got involved), VM will have a real problem here in going forward, if they let people leave, its going to be very hard to get them back.
 
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thebandit said:
For me I've never previously had the option, it was VM or 70Mb BB, but you're right, I can't see any compelling reason to go back to Virgin in the future as it stands. Fact is, with my new provider I can 2.5Gb up and down for £5 more than VM were trying to charge me for 1Gb (100Mb up) (before retentions got involved), VM will have a real problem here in going forward, if they let people leave, its going to be very hard to get them back.
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I didn't myself, but seen my new ISP was in area. And was a bit wary. I think Virgin thought that I wouldn't have any options. Luckily my install went smooth and has been fine since day 1.
 
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