YouFibre

My worst fears..

Everyone in the local area jumped ship from Virgin as it was rubbish to Youfibre over the last 18 months or so and now youfibre has the same latency issues and drop outs that virgin was having every five minutes.

Next door kept virgin, "its flawless now"... *sigh*
 
Caged said:
What do their support say?
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This, and keep on at them. Have you had an engineer out to rule out faults or a dirty connection blocking light? Unlike most ISPs, they are very proactive in keeping ahead of demand. They're rolling out 50G PON at the moment and just took out a 400Gbps link at LINX Manchester (the only ISP to do so). This adds to their 400Gbps ports in London and the 100Gbps ports elsewhere. By the end of this year all connections should be on a 50Gb backbone with 400Gbps regional uplinks to the wider Internet, putting them practically on par with Cloudflare, let alone other British ISPs. They're rolling out symmetric 10G and 40G packages this year, too. I wouldn't worry.
 
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I have the you2000 install booked for later this month, both wfh so i plan on running the two side by side for a month and then ditch the 1gb Virginmedia service, as im now out of contract.
 
Hey All

I have sent a refferal link to my brother as YF are in his street and have been for a few months now, he is looking at the additional £8 for the wifi booster as he lives in an old town house, are these units any good or should I look at getting him to purchase a booster/extenders and I'll set it up for him?
 
Has anyone had experience of moving house with YouFibre. It's looking like I'm going to have to move in the next few months. Don't have a new place lined up yet.

Particularly what happens if they can't provide full fibre at the new address. Do they give you FTTC, or do they just expect you to cancel and pay off the contract?
 
K.C. Leblanc said:
Has anyone had experience of moving house with YouFibre. It's looking like I'm going to have to move in the next few months. Don't have a new place lined up yet.

Particularly what happens if they can't provide full fibre at the new address. Do they give you FTTC, or do they just expect you to cancel and pay off the contract?
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I've not read of anyone leaving a YF area whilst in contract - I'm sure people have. I wouldn't have thought they would give you FTTC in an area they don't cover - currently they are selling you their own infrastructure, there is a cost involved with reselling someone else's.
Their FAQ appears to cover this:

"To a site outside our network. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14."
 
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had a weird issue the past couple of days around this time, speed drops from 150 down to 10 down, for about an hour.
eero speedtests at 150 still, but pc and laptop say 10 down.
 
Anyone done a referral before? I’ve done one for my brother and wondered if the payment is account credit or direct payment - Ta
 
throwaway4372 said:
had a weird issue the past couple of days around this time, speed drops from 150 down to 10 down, for about an hour.
eero speedtests at 150 still, but pc and laptop say 10 down.
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Well it's consistently dropping every few mins at peak times.
Complaint made, they have 30 days to sort it (which they will obvs fail to do) then it's back to BT for me.
What a waste of time.
 
throwaway4372 said:
had a weird issue the past couple of days around this time, speed drops from 150 down to 10 down, for about an hour.
eero speedtests at 150 still, but pc and laptop say 10 down.
Click to expand...
throwaway4372 said:
Well it's consistently dropping every few mins at peak times.
Complaint made, they have 30 days to sort it (which they will obvs fail to do) then it's back to BT for me.
What a waste of time.
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That was quick, it's only Tuesday! You didn't say what your LAN setup is like or list the steps you've taken in troubleshooting. I assume you have a BQM, smokeping and/or logs to demonstrate the issue? A few days of MySpeed would be helpful, too. The fact the Eero shows full speed means the issue is on your (LAN) side, not the YouFibre (WAN) side. I'm assuming the aforementioned laptop and PC are both connected over Ethernet and you've verified it's not dodgy cables or a broken LAN port/switch, or some-such?
 
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Rainmaker said:
That was quick, it's only Tuesday! You didn't say what your LAN setup is like or list the steps you've taken in troubleshooting. I assume you have a BQM, smokeping and/or logs to demonstrate the issue? A few days of MySpeed would be helpful, too. The fact the Eero shows full speed means the issue is on your (LAN) side, not the YouFibre (WAN) side. I'm assuming the aforementioned laptop and PC are both connected over Ethernet and you've verified it's not dodgy cables or a broken LAN port/switch, or some-such?
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I think it just recovers quite quickly so by the time I run the test in the eero app it's full speed again. If anything, based on the issue occurring at peak times points to the WAN not the LAN.

All wifi -> pc, laptop, phone, work laptop, tv
New build house so wifi signal is strong. Used to be wired but can't tell the difference.

I don't have a monitoring thing set up, today the connection was particularly obnoxious enough for me to have to do something about it.
I tried this one earlier, which did show massive latency variation (over 1,000ms max), but still put green ticks next to everything so made it look healthy when it isn't.
Thanks for the tool suggestions, I'll look into those when I have time.
I will say though, I don't see it as my problem to troubleshoot because I already have a solution, which is switching back to BT. BT was 100% stable, everything else on the network is unchanged, so it's defo a YouFibre or Eero issue not some noob networking thing.
 
I would be amazed if the YouFibre network was congested to the point you were being dragged down to 10Mbps.

If you're trying to terminate the contract due to degradation of service there is no chance they're going to take your Wi-Fi speed tests.
 
throwaway4372 said:
All wifi ->
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Found the issue. :p
throwaway4372 said:
New build house so wifi signal is strong. Used to be wired but can't tell the difference.
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...aside from the speeds randomly dropping to 10Mbps? Have you done a spectral analysis to see what's going on when the issue hits? It could be some kind of interference.
throwaway4372 said:
I don't have a monitoring thing set up, today the connection was particularly obnoxious enough for me to have to do something about it.
I tried this one earlier, which did show massive latency variation (over 1,000ms max), but still put green ticks next to everything so made it look healthy when it isn't.
Thanks for the tool suggestions, I'll look into those when I have time.
I will say though, I don't see it as my problem to troubleshoot because I already have a solution, which is switching back to BT. BT was 100% stable, everything else on the network is unchanged, so it's defo a YouFibre or Eero issue not some noob networking thing.
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Set up a MySpeed on a local wired machine. Wire up the PC and leave the laptop wireless. When the issue presents on the WiFi device(s), test from the wired PC. You can switch back to expensive, asymmetric BT if you like, it's no skin off anyone else's nose. That said, you're throwing the baby out with the bathwater here. Have you an alternative router to try? Get some cables connected and your problem will likely vanish unless it's a faulty router or ONT (less likely).
 
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