When doing this can you cancel your own 30 day notice and keep the service if they dont come through? Ive never actually gone further than asking for a discount and getting something im mostly happy with, i didnt know they would contact you with better offers if you cancel.
Virgin Media Discussion Thread
- Thread starter macca40
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Yes you can cancel the cancel
cheers, id not want to have tp go go through with engineers out to install openreach or whatever
Yes you can cancel the cancel
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Soldato
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I literally called Plusnet to cancel the install a few days before it was booked to happen. Openreach actually turned up on the Monday anyway (ahead of schedule) but totally understood and left without doing anything. It must happen a lot!
Virgin must be getting desperate. My contract isnt up until November, but ive already had a message in my account inviting me to renew. Im currently paying £34 for Gig1 Boroadband and Mixit TV. If i contract again for another 18 months they have offered exactly the same package for £33 a month. Needless to say - deal done.
Mine is up in November as well....hoping for a message soon as well, will save a lot of hassle.
Just left Virgin after 7 years. Disconnection was last Wednesday. So far no issues.
The best they could do for me was £34 for 350mb or £43 for 1gb. Told them I was going to Toob at £25 for 900mb and she said "yeah all these other companies are cheap now, but then they put their prices up when they get more customers."
Yeah that's as maybe, but at least on full fibre there is competition, unlike on Virgin where there's just them. Cos it's their infrastructure.
The best they could do for me was £34 for 350mb or £43 for 1gb. Told them I was going to Toob at £25 for 900mb and she said "yeah all these other companies are cheap now, but then they put their prices up when they get more customers."
Yeah that's as maybe, but at least on full fibre there is competition, unlike on Virgin where there's just them. Cos it's their infrastructure.
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Log into your account and look under the upgrade offers, mine was in there
Thanks, it is there. Not quite as good as offer of £31.28 up from the £27.93 currently paying for M250+phone but I think I'll just take it to renew early for 18months without any hassle, it appears to be cheaper than new customer offers.
Finally, openreach have put our area on the Fiber roll out (by Dec 2026) and saying it'll be up to 1.6gbps (asymmetrical though)..
This means I'll have some competition to easily ping pong between them an VM without all the song and dance every time they think they have you over a barrel because it's them or 2mbps copper..
This means I'll have some competition to easily ping pong between them an VM without all the song and dance every time they think they have you over a barrel because it's them or 2mbps copper..
I think my time is up with Virgin after 20+ years: poor picture quality, regular internet downtime, and shocking customer service. I've done the cancellation dance with them, and the price is still more than I want to pay. My contract ends in September. We finally have FTTP available in our neighbourhood. Can anybody who has gone through this help me out with the following:
What's the best solution to get broadband and TV separately? I work from home, so I need reliable internet (currently on M360 with Virgin) and I want Sky Sports
I have a 20-year-old email address with a @blueyonder.co.uk address (ie tied to the ISP - yes, I know). I have been forwarding all emails to a Gmail address for a couple of years and I use MailStore to back them up, but how much of a ball ache is it to change your email address with banks etc. I know I have 90 days of the old address after cancelling. Are there any tips or recommendations to handling this?
I'm tempted by a Sky TV/Broadband deal for £30 less than I am paying with faster broadband. Any reason to avoid this? I do need a wired connection to my home office, which is my only concern with this. We have the Virgin router in modem mode and use Eero mesh to get Wifi and a wired connection to my office. It would be a royal pain to have to run the wired connection anywhere other than where it is currently located. Do Sky just put their router where I want it, or does it need to go behind the TV?
Cheers
What's the best solution to get broadband and TV separately? I work from home, so I need reliable internet (currently on M360 with Virgin) and I want Sky Sports
I have a 20-year-old email address with a @blueyonder.co.uk address (ie tied to the ISP - yes, I know). I have been forwarding all emails to a Gmail address for a couple of years and I use MailStore to back them up, but how much of a ball ache is it to change your email address with banks etc. I know I have 90 days of the old address after cancelling. Are there any tips or recommendations to handling this?
I'm tempted by a Sky TV/Broadband deal for £30 less than I am paying with faster broadband. Any reason to avoid this? I do need a wired connection to my home office, which is my only concern with this. We have the Virgin router in modem mode and use Eero mesh to get Wifi and a wired connection to my office. It would be a royal pain to have to run the wired connection anywhere other than where it is currently located. Do Sky just put their router where I want it, or does it need to go behind the TV?
Cheers
Soldato
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We have Aquiss here, used to be with VM since ntlworld and beyond. No TV package obviously but we just use the apps on our LG TV and Apple TV4K. You could always look at NOW TV for sport packages, not sure what the quality is like though.
I have subbed to it now and again via my apple tv4k for the tv shows, but now use a VPN instead and sub to MAX for that content.
Changing emails isn't that bad, we did it start of year with our @ntlworld address, though we did also have other email addresses we used as VM email generally sucked.
Never really had complaints with VM customer service personally speaking, it was just the contract dance that was annoying, don't miss that!
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Currently with Virgin Media paying £52.59/month for 350Mbps internet and “Mega TV” package (which I think is basically just normal HD TV, nothing special - we have the Virgin 360 box).
Contract is coming to an end and want to get the price down. We only really watch the normal channels like BBC, ITV, C4, everything else we watch Netflix really…
Have been wondering about getting an internet deal with another provider and sorting something else out for the TV - has anyone done something similar? I don’t think I have an aerial I can connect the TV to for free view unfortunately - is there a stream able alternative maybe?
With regards to internet - we want to keep the 350Mbps (or around this sort of speed) and the only other provider I can see that will do that is HeyBroadband which I know little about… so feel a little tied to Virgin Media…
I am likely to just cancel Virgin Media and start as a new contract in my name (currently in my wife’s name) so we get the new customer deal - unless anyone has done something similar with only internet and sorting the TV elsewhere?
Contract is coming to an end and want to get the price down. We only really watch the normal channels like BBC, ITV, C4, everything else we watch Netflix really…
Have been wondering about getting an internet deal with another provider and sorting something else out for the TV - has anyone done something similar? I don’t think I have an aerial I can connect the TV to for free view unfortunately - is there a stream able alternative maybe?
With regards to internet - we want to keep the 350Mbps (or around this sort of speed) and the only other provider I can see that will do that is HeyBroadband which I know little about… so feel a little tied to Virgin Media…
I am likely to just cancel Virgin Media and start as a new contract in my name (currently in my wife’s name) so we get the new customer deal - unless anyone has done something similar with only internet and sorting the TV elsewhere?
I just switched to ee from virgin, ee offered me the tv package fir £15 pm which included Netflix and sky entertainment
That sounds like a great deal - but nothing like what they’re advertising online at the moment - I did a bundle online that was comparable with what I have now and would be paying more for a worse internet service (they can only do a max 67Mbps where I live)
Soldato
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The main TV providers have live streams in their apps now, that is BBC/ITV/C4/C5. So you may find you can watch the channels depending on if you have a smart TV/box/connected computer that can do this. It's not a very good setup though as there's no guide and no channel hopping.
There's also Freely, which is the new platform for Freeview including IP channels. Without an aerial you'll get 30-something channels I think - but you'd have to buy a compatible TV. There is a set top box coming but it's not out quite yet.
You could also fit an aerial TBF! It's quite straightforward and forgiving compared to setting up satellite.
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I’m moving house soon and looking to take both my Virgin and Toob connections with me.
According to the VM site it is available at my new address but I’m puzzled as to how they’ll get it to my house. On the pavement outside there is no VM access flap but there is a large access panel with CATV on it about 30 metres down which I assume is VM. I don’t understand how they can route it up to the house without digging anything up at pavement level. Anyone have any idea?
The only access flap outside the house is an Openreach one which is interesting in itself as there is no BT FTTP in that area and the BT copper lines are via telegraph pole. I’m assuming that it’s actually used by Toob as they were able to use Openreach ducts and will be used by Openreach when they do roll FTTP out there.
Of course I’ll speak to VM to get the move arranged but I’m bracing myself to be told that they can’t install it on the day unless this is a somewhat common thing and they have ways and means.
Come to think of it, my current house has no VM flaps on my end of the street either. Not sure if there was one and it’s somehow been covered up or if they just have their methods.
According to the VM site it is available at my new address but I’m puzzled as to how they’ll get it to my house. On the pavement outside there is no VM access flap but there is a large access panel with CATV on it about 30 metres down which I assume is VM. I don’t understand how they can route it up to the house without digging anything up at pavement level. Anyone have any idea?
The only access flap outside the house is an Openreach one which is interesting in itself as there is no BT FTTP in that area and the BT copper lines are via telegraph pole. I’m assuming that it’s actually used by Toob as they were able to use Openreach ducts and will be used by Openreach when they do roll FTTP out there.
Of course I’ll speak to VM to get the move arranged but I’m bracing myself to be told that they can’t install it on the day unless this is a somewhat common thing and they have ways and means.
Come to think of it, my current house has no VM flaps on my end of the street either. Not sure if there was one and it’s somehow been covered up or if they just have their methods.
Each franchise was done slightly differently, back in the day it would just be a 2 man install team to do a full install and then pull the bench team in, now it's outsourced, they now pre-install before the install date so they identify construction ahead of time and hopefully resolve ahead of time.
Associate
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I'm so fed up with Virgin. Contract expired, did the usual song and dance trying to get a new deal which was more expensive than the new customer offers on their website, so I cancelled my service with them.
Usually they call me back a week later and offer me something better but this hasn't happened this time (looking online, they've stopped doing this now?!) so I spoke to them again and they won't do anything to keep me. Guess I'll have to let the service disconnect then sign up as a new customer. What an absolute waste of everyone's ******* time.
They genuinely deserve to go bust, such a terrible company
Usually they call me back a week later and offer me something better but this hasn't happened this time (looking online, they've stopped doing this now?!) so I spoke to them again and they won't do anything to keep me. Guess I'll have to let the service disconnect then sign up as a new customer. What an absolute waste of everyone's ******* time.
They genuinely deserve to go bust, such a terrible company
Soldato
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Have you tried calling retentions (i think it's - 020 3743 6947), blag you've had a missed call and seeing what they offer?They genuinely deserve to go bust, such a terrible company
This supposedly works but it's not something i've personally tried.