Asus

having the odd failure of design, or a product that doesn't quite work is "fine", they try new things and somethings dont work, and first gen products always have over sights and issues, if they get resolved on subsequent models thats ok.
My problems with them stem from the after sales support, software, and attitude towards their users. If I am paying 10-25% more for your product than a competitors of similar hardware cost, I expect
1: better thought out design/functionality
2: more useful software functions and/or being better coded to be more lightweight
3:Better aftercare, basically less hassle with returns/swaps and more things covered under warranty, support personnel to be trained and intelligent people not simply passing automated replies/scripts to things.
Or any combination of those three things.
Basically, if I am paying a high premium for your product, I expect the level of after care I got from EVGA, or in the past (not used in many years) Corsair.

Yet from Asus, I have had pretty poor support. Every time I have emailed support with an issue about a product, I get useless tier 0.5 automated script responses. asking me to try things I have explicitly stated I have done already etc. Getting fobbed off to retailer for warranty replacement even after two years, terrible software/bios options to make it try to auto install every time you remove it etc. Not to mention the huge amount of people having problems with warranty returns being denied for silly reasons or only offered charged repairs etc. That may be more of a US thing though, as I only know about it from reddit/gamers nexus rather than having a huge thread on here with everyone moaning or similar, but that in principal is still an issue.

I by no means have boycotted their products, if they are at "normal" prices, then they are fine, but they can FO expecting me to pay premium just for the Asus brand.
 
Ch3m1c4L said:
having the odd failure of design, or a product that doesn't quite work is "fine", they try new things and somethings dont work, and first gen products always have over sights and issues, if they get resolved on subsequent models thats ok.
My problems with them stem from the after sales support, software, and attitude towards their users. If I am paying 10-25% more for your product than a competitors of similar hardware cost, I expect
1: better thought out design/functionality
2: more useful software functions and/or being better coded to be more lightweight
3:Better aftercare, basically less hassle with returns/swaps and more things covered under warranty, support personnel to be trained and intelligent people not simply passing automated replies/scripts to things.
Or any combination of those three things.
Basically, if I am paying a high premium for your product, I expect the level of after care I got from EVGA, or in the past (not used in many years) Corsair.

Yet from Asus, I have had pretty poor support. Every time I have emailed support with an issue about a product, I get useless tier 0.5 automated script responses. asking me to try things I have explicitly stated I have done already etc. Getting fobbed off to retailer for warranty replacement even after two years, terrible software/bios options to make it try to auto install every time you remove it etc. Not to mention the huge amount of people having problems with warranty returns being denied for silly reasons or only offered charged repairs etc. That may be more of a US thing though, as I only know about it from reddit/gamers nexus rather than having a huge thread on here with everyone moaning or similar, but that in principal is still an issue.

I by no means have boycotted their products, if they are at "normal" prices, then they are fine, but they can FO expecting me to pay premium just for the Asus brand.
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Yes, support is very important. I have had problems with Dell, Gigabyte and MSI and all three support was superb.
 
Craig_d1 said:
er..

1) it was shorted by holding it...that's a fairly big design flaw that the designers failed to take into account...that a person needed to hold the phone in their hands to use it
2) yes, if i held the phone in my hand i lost signal, so either i had to get a case pronto, or i had to hold the phone at the bottom as if i held it normally it wouldn't work

I'm ok you hating asus, and being against their design, but don't defend another company when their design is also ***p..I still loved the phone when i got it in the case...doesn't mean it was a good design...and if it wasn't fauly, why did they redesign the anntenae gap lines for every phone since
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Im not defending Apple at all, the point I'm making is the two scenarios (the scenarios you conflated) aren't comparable at all. The Apple scenario just required a case and that was the only concession a user had to make.

The concession the Asus users had to make was having to choose between functional WiFi or having the keyboard attached.

I've just been researching the XDA forum for the device and forgot how bad things really were. The inbuilt web browser with one tab open on a simple website would consistently throw an ANR error. Asus even tried being underhand, removing any mention of GPS from the device specification on their product web pages.

This was a £500 tablet in 2011 - it was a bad product with serious flaws.
 
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Yeh, I bought a Nexus 7 tablet built by Asus, and the performance degraded over the months.

Found out later Asus cheaped out on the memory amongst other things, swore I'd never buy another Asus product after that.
 
Kelt said:
Yeh, I bought a Nexus 7 tablet built by Asus, and the performance degraded over the months.

Found out later Asus cheaped out on the memory amongst other things, swore I'd never buy another Asus product after that.
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A shame they did not cheap out on the dozens of asus boards i have pruchased and used so far!
 
Mekrel said:
I think my experience of the TF101 vs a phone with hardware specs that could have been considered mid-range (Nexus were never about high end SoCs) speaks volumes.

I fail to see what you're struggling to understand here? The TF101 was updated to ice-cream sandwich and still suffered from poor IO speeds, so even the software version was excuse doesn't hold up because 4.0 was what the Galaxy Nexus shipped with. You're saying Nexus' didn't perform well - which further backs up my point that the TF101 under performed considering it couldn't manage .apk installations without coming to a complete stop yet the Galaxy Nexus was absolutely fine.



This isn't comparable though because

1) you're comparing an issue where Apple correctly included antennae, but had the downside of them being shorted by how the device was held. Compared to Asus who didn't have the basic knowledge of requiring a non metallic gap in the case to let signal through.

2) Apples case solution didn't result in the device not being able to be used as intended. Asus' adapter solution meant you could either have working WiFi or the keyboard dock attached. You couldn't have both.
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every single android tablet performed badly. I guess asus made tablets for samsung, sony, HTC etc right?
 
I've always been an advocate of the fact that every company makes good and bad products.

That said, Asus not only charge a bit of a premium in the infamous "Asus Tax" but have some of the most widely reported poor customer service on the market, as well as borderline scams presented as cashback schemes. Outside of more recent concerns with 9000 series X3D CPU's I've often laughed at the fact Asrock often offer more of a product for less money given they started life as more or less a sister company to Asus, although I don't think they're as tightly connected anymore.

I'd not decry them entirely, but they'd need to offer a damn good deal for me to buy anything from them, and I'd never buy anything more costly than £100-200 even then.
 
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jonneymendoza said:
every single android tablet performed badly. I guess asus made tablets for samsung, sony, HTC etc right?
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Your defensive stance of Asus when I'm guessing you didn't own the Asus Transformer Prime is quite strange. It was a bad product, and you're incorrect to say it's problems were generic Android tablet issues. It performed significantly worse not only compared to other Android tablets, but also to tablets running the exact same Android version and SoC.

Case in point, Acer (the well known budget brand), had a Tegra 3 powered Android tablet also running 4.0 ICS which didn't exhibit the issues the Asus had. A point consistently referenced by angry device owners to Asus representative Gary Key who was posting on the product's section on XDA to try and resolve the issues.

So not only is your point completely incorrect, it also doesn't address the fact Asus had to make and distribute for free, a pogo pin dongle, to get their tablet to have usable WiFi because of the glaring engineering mistake of not having a non-metalic window for signal to pass through. That's basic design 101 that they failed on there.
 
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Mekrel said:
Your defensive stance of Asus when I'm guessing you didn't own the Asus Transformer Prime is quite strange. It was a bad product, and you're incorrect to say it's problems were generic Android tablet issues. It performed significantly worse not only compared to other Android tablets, but also to tablets running the exact same Android version and SoC.

Case in point, Acer (the well known budget brand), had a Tegra 3 powered Android tablet also running 4.0 ICS which didn't exhibit the issues the Asus had. A point consistently referenced by angry device owners to Asus representative Gary Key who was posting on the product's section on XDA to try and resolve the issues.

So not only is your point completely incorrect, it also doesn't address the fact Asus had to make and distribute for free, a pogo pin dongle, to get their tablet to have usable WiFi because of the glaring engineering mistake of not having a non-metalic window for signal to pass through. That's basic design 101 that they failed on there.
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Yea I did own that and all the other tablets and they were all terrible
 
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