BMW and M Power Owners

To be fair i dont raise much with them, this is the first thing i have raised with them since owning the car since end of march this year. I have bought my car in for an early service (oil, filter and air filer service) 5k miles after owning, so i have been giving them money early rather than complaining.


This is the first issue i have raised.

I have raised it with BMW UK Warranty team who are going to escalate and check, i would expect a battery not to undervolt after 6 months of ownership and cause electrical alerts also because of this .


They UK warranty team are checking my escalation. the BMW official used approved warranty booklet states for 12 months, all electrical and mechanical issues are covered, they dont state all items that are covered, but they state what is not covered


under the not covered section there is no mention about battery and battery issues not being covered, also other guides online show that the battery is covered


The BMW Approved Used Car Warranty.
We believe that the minimum 12 month Warranty*
covering your BMW Approved Used Car is one of the
finest and most extensive of its type available.
Designed to protect your investment and reduce your
cost of ownership, the BMW Approved Used Car
Warranty even guarantees your vehicle’s battery and
exhaust system for the duration of the warranty.
The BMW Approved Used Car Warranty covers all
factory fitted mechanical and electrical components. In
fact, the BMW Approved Used Car Warranty is so
comprehensive we thought it more helpful to list those
few items it does not cover – rather than all those that it
does.


The only items not covered by the comprehensive
BMW Approved
Used Car Warranty are:
Brake and clutch facings, discs and drums, bulbs
(except Xenon), fuses, channels and guides, weather
strips and seals, handles, hinges and check straps,
trim, upholstery and cosmetic finishes, wheels and
tyres, wiper blades and arms, glass, auxiliary drive
belts, coolant and fuel hoses, the cleaning and
adjustment of any component and all service items or
items that will require periodic replacement. This BMW
Approved Used Car Warranty does not cover corrosion.
Wear and Tear exclusion.
As the vehicle’s age and mileage increases,
components will reach the end of their serviceable life
due to normal wear and tear or age. The repair or
replacement of components where required due to
normal wear and tear or age will not be covered by this
warranty.



Ill see what BMW UK Warrenty team say
 
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They might argue a battery falls under the umbrella of 'items that will require periodic replacement' or 'replacement of components where required due to normal wear and tear or age'
 
They might argue a battery falls under the umbrella of 'items that will require periodic replacement' or 'replacement of components where required due to normal wear and tear or age'


Maybe i would expect this after 12 months, but not within 6 months

I would expect if your buying a used car, electrical components should be covered including the battery.

They are being clear on wear items not covered, IE discs, pads, its clear these are wear items

if they were not covering battery due to wear i would expect them to list the battery



ill see what their warrenty team say. IMO 6 months of ownership from a used approved i should not be replacing batteries this soon.




Direct quote from the BMW used approved warrenty book


"
The BMW Approved Used Car Warranty.
We believe that the minimum 12 month Warranty*
covering your BMW Approved Used Car is one of the
finest and most extensive of its type available.
Designed to protect your investment and reduce your
cost of ownership, the BMW Approved Used Car
Warranty even guarantees your vehicle’s battery and
exhaust system for the duration of the warranty.




The BMW Approved Used Car Warranty covers all
factory fitted mechanical and electrical components. In
fact, the BMW Approved Used Car Warranty is so
comprehensive we thought it more helpful to list those
few items it does not cover – rather than all those that it
does.
The only items not covered
 
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After a bit of help. I recently started driving a Z4 (latest version) but I have an issue with text message playback via Apple Carplay, basically, the text messages are just read out really quietly, to the point that I struggle to hear them. I use Carplay for music and the volume there is fine.

I can't find any sort of option on either the car or the phone to increase the volume specifically of the voice audio, am I missing something obvious?
 
Plot twist the under voltage was due to having the ignition on for a long time scanning the codes without a power supply attached which dealers do for this very reason.

On a serious note, where did you get the warranty book quote ? As looking at google it is quoting it but from the links it's getting that info from the Synter web page the official BMW AUC page it links to doesn't mention the battery or exhaust being covered. The first book link that comes up has the old phone number on it so expect it's not the current one.

You have done the right thing going to the warranty company it is them that approve the repair not the dealer.
 
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After a bit of help. I recently started driving a Z4 (latest version) but I have an issue with text message playback via Apple Carplay, basically, the text messages are just read out really quietly, to the point that I struggle to hear them. I use Carplay for music and the volume there is fine.

I can't find any sort of option on either the car or the phone to increase the volume specifically of the voice audio, am I missing something obvious?

When it reads them out, turn up the volume

It’s handled separately from media volume.
 
Interesting as stop/start is normally one of the first things that stops working when a battery gets older


Edit:
How would you know as I thought you always turn it off?

Start stop is on by default you have to turn it off with the button behind the steering wheel
 
Interesting as stop/start is normally one of the first things that stops working when a battery gets older


Edit:
How would you know as I thought you always turn it off?

Start stop is on by default you have to turn it off with the button behind the steering wheel

At dangerous Dave. The pdf is from the web and it's an official BMW pdf doc outlining the BMW used approved Warrenty in detail.


The pdf filename is

New_auc_document_v2 and shows all terms and info for BMW used approved Warrenty
 
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Start stop is on by default you have to turn it off with the button behind the steering wheel
I know it's on by default - you previously stated you wanted to code it out due to all the wear and tear it causes, so I assumed you'd be turning it off every time you drive it until you get it coded
 
I know it's on by default - you previously stated you wanted to code it out due to all the wear and tear it causes, so I assumed you'd be turning it off every time you drive it until you get it coded

I tried it out but i reverted it for the moment. I'll just use the button for now..

I'm not doing any coding whilst Its under Warrenty. Just using the code reader part of the device
 
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Start stop is on by default you have to turn it off with the button behind the steering wheel

At dangerous Dave. The pdf is from the web and it's an official BMW pdf doc outlining the BMW used approved Warrenty in detail.


The pdf filename is

New_auc_document_v2 and shows all terms and info for BMW used approved Warrenty
EDIT If that is the one from AWS I don't think that is the current booklet as it has their old telephone number on it

If it's in the current one you should be good then, it's not unheard of the dealers not fully knowing what is or not covered especially after they introduced the 100k wear and tear cover. Had that with our old Mini where they claimed it was wear and tear once pointed out the wording they put the claim in that was approved.
 
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EDIT If that is the one from AWS I don't think that is the current booklet as it has their old telephone number on it

If it's in the current one you should be good then, it's not unheard of the dealers not fully knowing what is or not covered especially after they introduced the 100k wear and tear cover. Had that with our old Mini where they claimed it was wear and tear once pointed out the wording they put the claim in that was approved.


Yeh it's the right one..the numbers still work..it's also the book that the BMW dealer I got the car from showed me .

Anyway I will see what the Warrenty team say. They are investigating
 
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It's got the number ‭0871 200 0199‬ for the warranty company when it's currently 0345 641 9790. It's been the 0345 number since at least 2021 (last book I have copy of)
 
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isn't the auc warranty info on the bmw site interactive website https://usedcars.bmw.co.uk/benefits/
BMW Approved Used Car Warranty Guidelines.

The terms and conditions of the BMW warranty detailed below must be adhered to. Failure to do so may result in the rejection of a claim or the termination of the warranty.
– This Warranty will not cover:

a) Damage or loss which can be claimed under any other warranty or insurance
b) Repair or replacement required due to a gradual reduction in the operating performance of a covered part, commensurate with its age or mileage. (Please refer to Wear and Tear Exclusions) V


List of items excluded.​
-The only items not covered by the comprehensive BMW Approved Used Car Warranty are: Brake and clutch facings, discs and drums, bulbs (except Xenon), fuses, channels and guides, weather strips and seals, handles, hinges and check straps, trim, upholstery and cosmetic finishes, wheels and tyres, wiper blades and arms, glass, auxiliary drive belts, coolant and fuel hoses, the cleaning and adjustment of any component and all service items or items that will require periodic replacement.​
-This BMW Approved Used Car Warranty does not cover corrosion.​
-Wear and Tear exclusion.​
-As the vehicle’s age and mileage increases, components will reach the end of their serviceable life due to normal wear and tear or age. The repair or replacement of components where required due to normal wear and tear or age will not be covered by this Warranty.​
it's worded in perverse way though - so the excluded items are never covered and even for the other parts of the car if they deem it gradual reduction from age/mileage that won't be covered either,
which sounds like their get out of jail card for a battery, if it has evolved as undervoltage during ownership.
[although I too turned of stop-start, for roundabouts/junctions fluency, I had contemplated if I should use it to provoke any weakness that was in the battery during those first 30 days along with defrost/heated-seats ...]

If the warranty wording when you purchase it was different, maybe you can claim; although they seem to be able to update service requirements on the like of cam belts post-purchase.
 
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