South Molton area. I have not seen anything about a minimum speed guarantee on their website, but their website is pretty barebone.
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Airband Community Internet
- Thread starter DIABLO
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What was the response when you raised a ticket?
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For better or worse I had it installed yesterday. Current speeds are 22 ping 914 down and 878 up. The ping is actually a bit slower than my old copper broadband. The dl is more than 12x faster 
Hopefully Diablo's issue is one of local congestion that's awaiting an upgrade, it can sadly happen with all ISP's including Open Reach based offerings, generally most larger network providers (Open Reach, Virgin, City Fiber etc.) forecast well ahead of time, but if things like planning and applications for works need to go into the council etc. it can take longer and lead to exactly what is described above at peak times, but should only affect a reasonably small/localised area. I would suggest that's more likely than a core network issue, or everyone would be up in arms who is on Airband.
So come on, how’s it doing?For better or worse I had it installed yesterday. Current speeds are 22 ping 914 down and 878 up. The ping is actually a bit slower than my old copper broadband. The dl is more than 12x faster
I didn't bother contacting, i was going to wait until my contract was up to mention it. But it does seem to have improved a lot lately, so maybe they installed some more capacity.
The biggest issue is their outrageous renewal and out of contract prices, i sent them an email asking for the same prices as new customers which is £26 a month with yearly rises and this is the response i got:
"Your Airband contract is coming up for renewal. We’ve outlined your options below to make renewing quick and easy.
If you’re happy with your current service, you can simply renew on your existing plan:
Fibre 900
Contract start date: 25/07/2026
Monthly charge: £58.00
24 Month contract
(Out of contract price would be £73.00 per month)
All packages include:
Unlimited usage
Symmetrical speeds
Your monthly subscription will increase by £3 per month each April during your contract."
This is the first service i've ever had that bumped the price up when out of contract - let alone so massively. I can get EE 1.6Gb for £43, before any promotions... I'm not going to play the cancel and wait game. If they can't offer a price that is not taking the **** then they can get lost.
Edit - They sent a improved offer of £43. But since i can get EE 900Mb for £26 on promotion i don't think i will be accepting it.
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Something seems off here, for starters, 900Mbit is only £58 RRP, not £73. I get the 'introductory discount' model, and it's always infuriated me as it penalises loyalty rather than offering a discount each time you renew, and that short-sighted approach just creates needless churn, so jump ship at that sort of price point, unless you value the symmetrical aspect more than the price difference.
New residential customers only. Packages and offers available subject to location. Requires signing up for an 24-month contract with our Fibre 900 (RRP £58/month) package, at the end of which price per month will increase to RRP. At the end of your contract you can switch to an alternative package, subject to availability.
They'll also do a new customer deal for £23/m here: https://www.airband.co.uk/campaign/save26/
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I guess the £58 is if you're in contract, once your 12/24 month term is done you're put on a rolling 30-day which has the higher price of £73... Which is scummy to say the least and i'm not even sure legal as there is no mention of £73 anywhere.Something seems off here, for starters, 900Mbit is only £58 RRP, not £73. I get the 'introductory discount' model, and it's always infuriated me as it penalises loyalty rather than offering a discount each time you renew, and that short-sighted approach just creates needless churn, so jump ship at that sort of price point, unless you value the symmetrical aspect more than the price difference.
Terms and conditions:
New residential customers only. Packages and offers available subject to location. Requires signing up for an 24-month contract with our Fibre 900 (RRP £58/month) package, at the end of which price per month will increase to RRP. At the end of your contract you can switch to an alternative package, subject to availability.
They'll also do a new customer deal for £23/m here: https://www.airband.co.uk/campaign/save26/
They have not improved upon the £43 a month, i will give them until tomorrow morning and if they don't reply positively i will then put my order in for EE 900 for £26 with a £145 voucher and get EE to buy out the last month of my contract.
As someone who has worked in the industry and dealt with processes, policy and contracts, no, it's not something that anyone can do, legally. You've been required to make the retail/non contract price clearly stated and any promotional discount, the time it's applied and what happens after that clear to everyone for a long time, price increases now need to be stated as opposed to the old days when APR + x + y was basically an option.
That happened to be the Trustpilot review it showed me: https://uk.trustpilot.com/reviews/6a1f0508149070a437388067?utm_medium=trustbox&utm_source=Carousel
The person was either incompetent or was not truthful about my end of contract either, in their response to me. My deal was; 20 months at £35 and 4 months at £55. My bank records show i have paid 4 months of £55. So i am in my last month of contract that i've already paid for.
I've put in my termination request.
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Neither option is good, but I would prefer to think they were mistaken/poorly trained, rather than acting in such a blatantly illegal manner.
Not that it makes any difference, but I always advocated for an incentive to stay long term to be built into pricing, reward loyalty by offering a renewal loyalty discount automatically rather than chance pushing up prices at the end of a contract when a customer can leave. Apparently my former employer (not Airband) believed relying on people's indifference was more profitable, and they've never changed that position, despite year-on-year churn literally cancelling out new acquisitions, and the latter cost us a lot more up front to get than the latter did to keep.
Not that it makes any difference, but I always advocated for an incentive to stay long term to be built into pricing, reward loyalty by offering a renewal loyalty discount automatically rather than chance pushing up prices at the end of a contract when a customer can leave. Apparently my former employer (not Airband) believed relying on people's indifference was more profitable, and they've never changed that position, despite year-on-year churn literally cancelling out new acquisitions, and the latter cost us a lot more up front to get than the latter did to keep.
Especially since Airband have to install the equipment for every new customer.
The person on the phone said that i would be better to email customer services to cancel, which i begrudgingly have done. Had responses after an hour yesterday when talking about deals. So far they are not so quick to respond to me when it comes to cancelling. I will give them until Friday morning and if no response i will demand that they do it over the phone.
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