BT Infinity & FTTx Discussion

WJA96 · 13 Oct 2019 at 08:22

~Mike~ said:
Question for anyone with Zen Home broadband, do they supply Vat invoices with this service?

it depends what you mean by a VAT invoice? If you mean their VAT number is shown, and the VAT is split out as a separate line then yes, there is a link supplied where you can download the invoice as a PDF.

I have it myself at home, plus 2 other colleagues and we’ve never had any issues with HMRC or our auditors.

Jez · 13 Oct 2019 at 09:35

MissChief said:
You'll likely find very few home broadband providers do as it opens them up to potential business use

If you charge VAT you issue a VAT invoice...it will definitely be available

sja360 · 13 Oct 2019 at 10:46

Are zen still a decent provider? I'm considering moving from plusnet to them as plusnet don't half muck around with their prices throughout the year.

Ps I'm talking about their 80/20 and faster products.

Deleted member 77746 · 13 Oct 2019 at 10:57

sja360 said:
Are zen still a decent provider? I'm considering moving from plusnet to them as plusnet don't half muck around with their prices throughout the year.

Ps I'm talking about their 80/20 and faster products.

I have had them 5 years, the line has never once been down except when I have changed over equipment. One of the best providers in the UK IMO.

They are doing a price cap now where the price doesn't go up with inflation. You stay on that price package unless the prices go down. They then will reduce the bill for you no questions asked for the same product.

WJA96 · 13 Oct 2019 at 11:14

sja360 said:
Are zen still a decent provider? I'm considering moving from plusnet to them as plusnet don't half muck around with their prices throughout the year.

Ps I'm talking about their 80/20 and faster products.

i have FTTP with them at home, and G.Fast and VDSL at other locations and they’re rock-solid and you get a fixed IP address for free, even as a residential customer. I would say though, that they’re F-off expensive compared to Vodafone, who also give you a free fixed IP address and I’ve also never had any issues with.

~Mike~ · 13 Oct 2019 at 14:36

WJA96 said:
it depends what you mean by a VAT invoice? If you mean their VAT number is shown, and the VAT is split out as a separate line then yes, there is a link supplied where you can download the invoice as a PDF.

I have it myself at home, plus 2 other colleagues and we’ve never had any issues with HMRC or our auditors.

Thank you for your reply, that's good to know.

~Mike~ · 13 Oct 2019 at 14:51

Jez said:
If you charge VAT you issue a VAT invoice...it will definitely be available

Only obligation is to a customer who is a VAT registered business and therfore only on a business package.

WJA96 · 13 Oct 2019 at 15:12

~Mike~ said:
Only obligation is to a customer who is a VAT registered business and therfore only on a business package.

If they charge VAT they have to show the VAT number they are charging it against so HMRC can check up later. If you notice, it either specifically says “this is not a VAT invoice” or it has a VAT number on it. And anyone can request a VAT invoice, so you know you’re not being ripped off by someone who isn’t VAT registered.

Jez · 13 Oct 2019 at 15:39

~Mike~ said:
Only obligation is to a customer who is a VAT registered business and therfore only on a business package.

No...explained just above ^

MissChief · 13 Oct 2019 at 16:19

WJA96 said:
If they charge VAT they have to show the VAT number they are charging it against so HMRC can check up later. If you notice, it either specifically says “this is not a VAT invoice” or it has a VAT number on it. And anyone can request a VAT invoice, so you know you’re not being ripped off by someone who isn’t VAT registered.

So I’d imagine you’d need to specifically request this rather than it being the default option. Some ISP’s may not have the option. In my thousands of calls I don’t remember ever being asked for a VAT invoice or number.

WJA96 · 13 Oct 2019 at 18:09

Do sky even do bills?

MissChief · 13 Oct 2019 at 18:10

WJA96 said:
Do sky even do bills?

You can request a recurring paper bill but there's a cost. Bills are down loadable on Sky. Com as well.

WJA96 · 13 Oct 2019 at 18:14

And I’m guessing they show VAT and Sky’s VAT registration number?

MissChief · 13 Oct 2019 at 18:15

WJA96 said:
And I’m guessing they show VAT and Sky’s VAT registration number?

No idea lol, not seen one in years!

WJA96 · 13 Oct 2019 at 18:24

Apparently they don’t. Which I’m reliably informed isn’t exactly illegal but my ‘friend’ who works for the HMRC is going to have a look at Sky tomorrow to see why they don’t have their VAT number on their bills as part of the fee is indeed VAT I believe.

faceman123 · 14 Oct 2019 at 11:15

is bt about to launch a 1gbps /220mb package? rumours been flying around

MG42Maniac · 14 Oct 2019 at 11:27

Last I heard it has been watered down to 1000/115. I read they are launching in November.

Caged · 14 Oct 2019 at 20:28

BT can't launch until BT Wholesale launch. BT Wholesale probably won't launch until Openreach drop the price for the 1Gbps tier from £960/year to £375/year in next March (and the connection fee down from £500 to £100, granted this also halves the upload).

opethdisciple · 14 Oct 2019 at 22:59

Only renewed my contract a few months ago. But BT have sent me an email saying if I 'upgrade' to BT Plus at no extra charge I get benefits I don't need and for £10 I can upgrade to the latest router.

"Our Keep Connected Promise – we'll send you a 4G Mini Hub to get you back online quickly if you report a fault.

Our Stay Fast Guarantee – get the speeds we promise you or claim £20 back.

Double data and our fastest 4G signal – when you add a BT mobile plan to your BT Plus account.

Dedicated support – from our UK and Ireland-based team."

BT Plus

£0

extra a month

+ £9.99 Hub delivery charge
CPI changes apply. 18-month contract.

---

What you reckon. Worth it for the new router?

Caged · 14 Oct 2019 at 23:30

If you have an 802.11ac router already then I wouldn't bother changing anything.