BT Infinity & FTTx Discussion

KIA · 31 Oct 2016 at 16:37

Upgrade said:
My TCB has been pending since the 22nd October. I guess I did something wrong when doing the order? Oops.

Is the service live?

https://www.topcashback.co.uk/Help/67

Give it a while.

Kol · 31 Oct 2016 at 19:12

Yea took a few weeks from mine going live then a further few weeks until got my payment. I think 6-7 weeks in total.

V_R · 1 Nov 2016 at 11:29

Whats a decent combined router and modem for FTTC?

russ9898 · 1 Nov 2016 at 12:57

V_R said:
Whats a decent combined router and modem for FTTC?

Define decent? What features are you looking for? The standard ISP supplied router will be more than sufficient for most people.

djshauny1 · 1 Nov 2016 at 13:13

Ive moved from BT to talktalk today. However its still not been switched over. BT router still connected and the talktalk router gives me a red light. I thought the switch would have been early this morning? Can it take longer? Anyone had any experience with this?

Thanks.

ChrisD. · 1 Nov 2016 at 13:17

Mine from Sky to Zen was about 9 am or something.

stoofa · 1 Nov 2016 at 13:19

djshauny1 said:
Ive moved from BT to talktalk today. However its still not been switched over. BT router still connected and the talktalk router gives me a red light. I thought the switch would have been early this morning? Can it take longer? Anyone had any experience with this?

Thanks.

Switch time is between 8:00am and Midnight as far as I know.
Who gave you the impression the switch would happen early?

Kol · 1 Nov 2016 at 13:20

djshauny1 said:
Ive moved from BT to talktalk today. However its still not been switched over. BT router still connected and the talktalk router gives me a red light. I thought the switch would have been early this morning? Can it take longer? Anyone had any experience with this?

Thanks.

Mine didn't happen until about 6pm.

djshauny1 · 1 Nov 2016 at 13:27

Kol said:
Mine didn't happen until about 6pm.

Ok thanks. Did you get much downtime?

Kei · 1 Nov 2016 at 13:51

Kei said:
Unfortunately the ECI modem I have isn't as easy to unlock as the huawei HG612 so I can't get at the stats. The cisco router will only show the caller stats for dialer interface.

My spare hard wired phone doesn't work either. Having logged into the bt site and done a line test, a fault was actually found so fingers crossed things will be sorted out soon.

To follow on, BT fixed the fault by about 9:30am the day after we reported it. Dial tone is back and the speed is presently up to 58/19mbps. Hopefully it'll rise back to where it was over the next couple of days.

V_R · 1 Nov 2016 at 14:25

russ9898 said:
Define decent? What features are you looking for? The standard ISP supplied router will be more than sufficient for most people.

I'm with Plusnet and have been with them long before they supplied the Home Hub clone.

Currently running a Huawei HG612 and Asus N66U.

I'm looking for a combined router modem so I can see the line stats as I want to keep an eye on it.

Something like the Netgear D7000?

bremen1874 · 1 Nov 2016 at 14:38

There's the zero cost option of unlocking the HG612.

bulldog147 · 1 Nov 2016 at 18:04

djshauny1 said:
Ive moved from BT to talktalk today. However its still not been switched over. BT router still connected and the talktalk router gives me a red light. I thought the switch would have been early this morning? Can it take longer? Anyone had any experience with this?

Thanks.

after midnight (usually overnight)

bulldog147 · 1 Nov 2016 at 18:06

V_R said:
I'm with Plusnet and have been with them long before they supplied the Home Hub clone.

Currently running a Huawei HG612 and Asus N66U.

I'm looking for a combined router modem so I can see the line stats as I want to keep an eye on it.

Something like the Netgear D7000?

no charge no cost for unlocked HG612 then u will be able to see the line stats

V_R · 1 Nov 2016 at 21:26

So now my download speeds have dropped down to 66Mbps and still my IP Profile is 74...

Something isn't right as its like an artificial cap or something.

No noise on the line and about 150m from the cab. Any ideas people? Please!?

bremen1874 · 1 Nov 2016 at 21:32

Use a different test?

BT's best effort test always shows my connection to be slower than it is. All the other tests, and actual downloads are faster.

bulldog147 · 1 Nov 2016 at 21:39

V_R said:
So now my download speeds have dropped down to 66Mbps and still my IP Profile is 74...

Something isn't right as its like an artificial cap or something.

No noise on the line and about 150m from the cab. Any ideas people? Please!?

try this test here: https://fast.com/

V_R · 1 Nov 2016 at 21:49

All the speedtest sites come back with the same results....

I tell you its like something is capping my download speed. Any device, Ethernet or WiFi all come back with the same results... :mad:

Downloading anything off a site, NV drivers for example and its the same.

Would resetting the modem (if thats possible) and router cause more issues if it didn't fix it?

bulldog147 · 1 Nov 2016 at 21:54

I think DLM might put your line interleaved on? The only way to get your line stats or ring up plusnet and ask to do BT Wholesale GEA FTTC test result like this below:

Circuit ID NA Service ID ************

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 19.9 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 103.6
Upstream Rate Assessment Excellent
Downstream Rate Assessment Excellent
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2016-07-09T22:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 79.9 Mbps 79.9 Mbps 79.9 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2016-07-22T20:01:30Z 2016-07-22T20:16:30Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

V_R · 1 Nov 2016 at 21:59

Wouldn't interleaving up the ping though? They haven't changed.

Code:

Pinging www.google.co.uk [172.217.23.3] with 32 bytes of data:
Reply from 172.217.23.3: bytes=32 time=8ms TTL=56
Reply from 172.217.23.3: bytes=32 time=9ms TTL=56
Reply from 172.217.23.3: bytes=32 time=8ms TTL=56
Reply from 172.217.23.3: bytes=32 time=8ms TTL=56

Ping statistics for 172.217.23.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 9ms, Average = 8ms

Heres my result history, you can see how it used to be and then when I noticed the difference (Aug and Sept)