SHIELD TABLET RECALL!!!!!!

Gibbo · 31 Jul 2015 at 15:07

This is official from NVIDIA, we are informing our customers who should check their tablet and if it is a model which needs recall to contact NVIDIA.

NVIDIA SHIELD Tablet Recall Notice

Dear NVIDIA tablet owner,

NVIDIA has determined that the battery in its SHIELD tablets that were sold between July 2014 and July 2015 can overheat, posing a fire hazard.

NVIDIA is voluntarily recalling and replacing these tablets at no cost.

Please visit www.nvidia.com/support/tabletrecall for information on how to obtain a replacement device. Please stop using the tablet immediately, except as needed to participate in the recall and back up your data. After you register for the recall, you will receive a replacement tablet.

Tablets with model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. The recall does not affect any other NVIDIA products.

This is a worldwide recall. NVIDIA is coordinating with appropriate governmental authorities to ensure that the recall follows established regulatory practices.

For more information and to register for the recall, please visit www.nvidia.com/support/tabletrecall, or in the United Kingdom: 0-808-189-3133

Thank you,
NVIDIA

snips86x · 31 Jul 2015 at 15:08

oh....how embarrassing!!

opstrat · 31 Jul 2015 at 15:21

cheers gibbo checking the battery now

spot35 · 31 Jul 2015 at 15:30

Mine's affected. What a ball ache

moppy89 · 31 Jul 2015 at 15:31

That's going to cost em!

Snookums · 31 Jul 2015 at 17:06

moppy89 said:
That's going to cost em!

As if Nvidia couldn't afford a few recalls.

Kelt · 31 Jul 2015 at 17:09

moppy89 said:
That's going to cost em!

It'll cost 'em an arm or a leg...or yours! :eek:

Martini1991 · 31 Jul 2015 at 17:12

Think Nvidia should be commended here tbh.

opstrat · 31 Jul 2015 at 17:25

Martini1991 said:
Think Nvidia should be commended here tbh.

Agreed, can imagine a few other companys would just shrug their shoulders.

mine is to be replaced. rather than send the old one back they send me a new one and render my old one useless somehow

Nutella33 · 31 Jul 2015 at 17:49

Snookums said:
As if Nvidia couldn't afford a few recalls.

not sure if its good or bad that they sold 88,000 shield units in a year? Thats the number being quoted for a years sales (and who is affected by the recall)

~edit~
looks like US and Canada sale figures

spoffle · 31 Jul 2015 at 17:53

Martini1991 said:
Think Nvidia should be commended here tbh.

Nope, they will have been forced to do this. They did absolutely nothing about the ridiculous number of laptop GPUs that failed, because they didn't have to. There wasn't any sort of health or injury risk with them so they tried their best to pretend it didn't happen.

With lithium batteries, they have to do something about it, it's not something they can just pretend isn't happening. So no, they don't deserve any commendations at all.

tamzzy · 31 Jul 2015 at 17:59

yeah. nvidia are just protecting themselves. not yours.

it goes like this:
is the product faulty? -> yes

is the cost of a recall more than litigation -> no *sticks their middle finger at consumers*

if litigation costs more than recall -> recall *acts like a knight in shining armour*

Silent_Scone · 31 Jul 2015 at 18:00

They did recall certain MGPU. If i remember correctly it was DELL that picked up their own slack, but failed to mention their cooling implementation was inadequate, and after repairing / re flowing tons of D series Latitudes i can confirm that it definitely was insufficient. People should start caring less about if NVIDIA wants to molly coddle and just be glad that they are.

MooMoo444 · 31 Jul 2015 at 18:01

Not bad, a litte bit of hassle but you get a brand new tablet to replace your 1 year old one that has scratches and poop on it from toilet gaming.

SGTMASON · 31 Jul 2015 at 21:41

Hmmmmmmm...updating now so I can check if mines affected...

SGTMASON · 31 Jul 2015 at 22:13

Yup... recalled mine...

Oh well! New tablet coming!

SkeeterUK · 31 Jul 2015 at 22:53

Somehow im reminded of the chat on the plane in fight club i think it was where they discuss this kinda thing.

Dervious · 31 Jul 2015 at 23:06

Have they admitted that an inch or two of the claimed screen size is very blurry ?

pumaz · 31 Jul 2015 at 23:35

I'm affected

just done the return procedure, backup, reset and now the tabllet won't turn back on. Got an email saying a new tablet will be shipped in 2 - 4 weeks, damn i wanted it for my holiday in 3 weeks!

Mine is still like new, better not fob me off with a scruffy referb...

smogsy · 1 Aug 2015 at 08:08

not doing it until weekend is over tbh.

but good job on Nvidia for not having us to send it back. the end of the day the battery company will be getting the bill. I bet theirs a contract covering all of this for them

** SHIELD TABLET RECALL!!!!!! **

SHIELD TABLET RECALL!!!!!!