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So Unfair

hobib_ali

hobib_ali

hobib_ali

Associate
Joined
26 Jan 2010
Posts
1,659
So My inno3d Boss 980 which is 4 months old packed up, firstly it was weekly crashes which I ignored

Then it was daily crashes which turned to hourly crashes and then crashes when not in gaming.

I tested the card on my brother PC, same crashes, I used his MSI 980 on my PC, it works perfect, 2 days of usage, no issues, which mean its not my PC, 100% faulty card.

I ordered inno3d because the overclockers warranty guide shows its a UK warranty with a 48-72 hour turn around, where overclockers deal with.

Im now told I have to wait 30 days, i thought if there ever was a problem then it would be sorted quickly.

I called overclockers and they do not want to help me!

is there away I can get my RMA expedited or get a replacement from them??
 
It's very unlike ocuk not to be helpful, they normally bend over backwards to help. What time did you call them, maybe they can track down the telephone conversation and hear what was said to avoid such problems occuring again. But best post in the customer services section first
 
Best results are obtained from writing and emphasizing things like that 48-72 hour turnaround. Phone calls tend to get you the standard knee-jerk response, as it doesn't give much time to really think. As others have said, post in Customer Services and explain why you aren't happy about it. There are some great guys there and one of them will likely sort you out.
 
Twirlywoos said:
It's very unlike ocuk not to be helpful, they normally bend over backwards to help. What time did you call them, maybe they can track down the telephone conversation and hear what was said to avoid such problems occuring again. But best post in the customer services section first
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Unfortunately, like any bigish company, who you get on the phone and their response varies massively at OCUK. Posting in CS on the forum will get you through to someone a bit more clued up and if theres any problems they'll escalate quicker and easier.
 
djshauny1 said:
OcUK have been brilliant for me. Never had a problem with Customer Service.

Post in the Customer Service section and they will gladly help you :)
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we do see enough of these threads or posts to make me wonder though. As disappointing as it is Gibbo usually pops up and tell them he will sort it.
 
D1craig said:
we do see enough of these threads or posts to make me wonder though. As disappointing as it is Gibbo usually pops up and tell them he will sort it.
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But we rarely hear about all the good that happens and quick RMA's. There is always more negativity posted. Look at the amount of RMA's in the 980Ti thread alone, they all see pretty happy :)
 
Slam62 said:
SOGs its under 6 months old, onus on them, however timescale seems a bit unreasonable.

Presumably you have quoted the warranty guide to ocuk. Presumably they gave a reason why it doesn't apply.
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they didnt give me a reason, they just said i have to wait 30 days, they would test the card and then send it off, i asked if they would let me know the outcome, they said it would be upto Inno3d to let me know, but this warranty guide I followed:



http://forums.overclockers.co.uk/showthread.php?t=18231329
 
if they want they can confirm the fault, send me a replacement, like a reurbished one and then they could keep the one when inno3d sends a replacement.

but they wont.
 
Hi there

I am sorry to hear of this issue with this RMA, as the item is not classed as DOA (within 28 days) we ship items back to the manufacturer for repair / replacement.

Under the Sale of Goods act we are allowed a reasonable amount of time not govenered by law in order to turn around a repair / replacement on an item. And on non DOA RMA's we allocate a max of 28 days.

Its not set in stone that it will take that long but we give that as a maximum time scale. As Inno3D are based in Taiwan please bear with us on these sort of things.

If your item had failed within 28 days of purchase then it would have been replaced straight away within the DOA period.

I hope this clears it up

Bailey
 
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