So Unfair

ALXAndy · 4 Aug 2015 at 11:38

Perfectly fair IMO.

5960xNvidiaGamer · 4 Aug 2015 at 13:10

I don't see an issue with this, Ocuk have done exactly what should have been done.

ratters · 4 Aug 2015 at 13:23

The style of the orginal post and follow ups. Makes me belive that the post with Kevin in it wasnt far off.

Scougar · 4 Aug 2015 at 13:39

hobib_ali: Can you take a picture of the card heatsink please? (Use photobucket or a similar host service to how your pictures).

KelDG · 4 Aug 2015 at 13:46

ALXAndy said:
That is SO UNFAIR

Came here for this

, regardless of where the fault lay.

joeyjojo · 4 Aug 2015 at 13:47

Ayahuasca said:
Inn30d

andybird123 · 4 Aug 2015 at 14:09

To be fair to the OP, there is a warranty info thread that says that OCUK offer 3 day turnaround on some brands... It needs editing or deleting by a mod really if its out of date

Danny75 · 4 Aug 2015 at 14:14

andybird123 said:
To be fair to the OP, there is a warranty info thread that says that OCUK offer 3 day turnaround on some brands... It needs editing or deleting by a mod really if its out of date

Yeah.

Not OcUK's fault here, but you often see newcomers thinking that forum members are OcUK staff and that threads like that are "official" (and/or still valid/up-to-date). So yeah, a quick Mod edit to disavow any official status to that list would be in order.

Twirlywoos · 4 Aug 2015 at 14:31

andybird123 said:
To be fair to the OP, there is a warranty info thread that says that OCUK offer 3 day turnaround on some brands... It needs editing or deleting by a mod really if its out of date

This is what needs changing then mods, staff, someone

http://forums.overclockers.co.uk/showthread.php?t=18231329

Nickolp1974 · 4 Aug 2015 at 14:50

Was it crashing in Batman?? Asia had the same problem!!

Hope it gets sorted

Darkpilgrim · 4 Aug 2015 at 15:40

Can we have an updated version of this then http://forums.overclockers.co.uk/showthread.php?t=18231329

~Mike~ · 4 Aug 2015 at 15:45

Scougar said:
Basic question here, have you checked that the HSF isn't full of dust and dirt, blocking airflow?

After 4 months, I'd hope not.

hobib_ali · 4 Aug 2015 at 19:07

Scougar said:
hobib_ali: Can you take a picture of the card heatsink please? (Use photobucket or a similar host service to how your pictures).

Ive already sent the card back so overclockers have it now,the heat sink is perfect, not a single spec of dust to be seen on the card, I regularly air dust my PC, I know 100% its the card as it was tested on another PC with the same issues, and a another card on my PC, again no issues.

I should have done my research as Evga will send you a replacement card before you send out the faulty one.

Danny75 · 4 Aug 2015 at 19:16

hobib_ali said:
I should have done my research as Evga will send you a replacement card before you send out the faulty one.

"•Currently EAR is ONLY available to residents in the contiguous "lower 48" United States."

http://www.evga.com/support/ear/

Would be nice if that option were extended to the rest of the world. They do have a base in the Netherlands, I think.

hobib_ali · 4 Aug 2015 at 19:17

Bailey said:
Hi there

I am sorry to hear of this issue with this RMA, as the item is not classed as DOA (within 28 days) we ship items back to the manufacturer for repair / replacement.

Under the Sale of Goods act we are allowed a reasonable amount of time not govenered by law in order to turn around a repair / replacement on an item. And on non DOA RMA's we allocate a max of 28 days.

Its not set in stone that it will take that long but we give that as a maximum time scale. As Inno3D are based in Taiwan please bear with us on these sort of things.

If your item had failed within 28 days of purchase then it would have been replaced straight away within the DOA period.

I hope this clears it up

Bailey

Hang on, the reason why I ordered the Inno3d was because of the warranty guide states that its overclockers that deal with the RMA 48-72 hour turn around, now you saying your sending the card to Tawain? this is turning into a nightmare and its gonna take ages...

Im also told overclockers do the testing to verify the fault? so why bother if you gonna send it to the other side of the planet? so lame

http://forums.overclockers.co.uk/showthread.php?t=18231329

Steveocee · 4 Aug 2015 at 19:32

Are they not dealing with it by testing to confirm the fault then sending it back gor replacement for you?

Did it specifically say ocuk will replace it for you?

Danny75 · 4 Aug 2015 at 19:36

hobib_ali said:
Hang on, the reason why I ordered the Inno3d was because of the warranty guide states that its overclockers that deal with the RMA 48-72 hour turn around, now you saying your sending the card to Tawain? this is turning into a nightmare and its gonna take ages...

That warranty list isn't official from OcUK. Forum poster Nelly seems to have made a good effort at the time (2011) to come up with such a list to help people decide on what to get. That is all. No matter how accurate it was then, it's out-of-date now.

If you can find official confirmation of 48-72 UK turnaround of Inno3D cards from either OcUK or Inno3D, that's your best chance of changing the regular procedure.

hobib_ali · 4 Aug 2015 at 19:43

Danny75 said:
That warranty list isn't official from OcUK. Forum poster Nelly seems to have made a good effort at the time (2011) to come up with such a list to help people decide on what to get. That is all. No matter how accurate it was then, it's out-of-date now.

If you can find official confirmation of 48-72 UK turnaround of Inno3D cards from either OcUK or Inno3D, that's your best chance of changing the regular procedure.

the only thing I can see is that warranty table as above, it should have been updated coz Ive been mislead, I only chose inno3d coz of the warranty, if I knew I would never have bought a Inno GPU from overclockers, looking online Amazon have the best service with regards to warranty replcements...

Anyway Ive got this email:

The product GX*** on RMA28**** has been sent back to manufacturer for repair or replacement. It will be returned to you as soon as we receive it.

Please be aware it can take up to 28 working days to receive a repair / replacement from the manufacturer.

Further email confirmation will be sent when the item is returned to you.

DOES THAT MEAN ITS CONFIRMED FAULTY AS OVERCLOCKERS TESTS THE GPU THEMSELVES BEFORE SENDING IT OFF??

hobib_ali · 4 Aug 2015 at 19:47

Steveocee said:
Are they not dealing with it by testing to confirm the fault then sending it back gor replacement for you?

Did it specifically say ocuk will replace it for you?

Well when I called them they said that they test the cards to confirm faults before they send it out to the manufacturer, but basically they know its faulty but they wont send me a replacement.

And I only purchased the card as I followed the warranty table

http://i.imgur.com/ZAGGU64.png

SS-89 · 4 Aug 2015 at 19:51

hobib_ali said:
Well when I called them they said that they test the cards to confirm faults before they send it out to the manufacturer, but basically they know its faulty but they wont send me a replacement.

And I only purchased the card as I followed the warranty table

http://i.imgur.com/ZAGGU64.png

That isn't an official list and was put together by a member not OCUK so I wouldn't take that as gospel.