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So Unfair

Bailey said:
Just letting you know I have personally shipped you a brand new card.

I have just put the order through now and it will leave today.

Saves any hassle and aggravation for you.

Bailey
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Disgraceful, this is the minimum what you should be doing, I used to shop at a different retailer based in Bolton and I switched to OCUK and I am beginning to regret it.

Any faulty item ive had at ANY point in the warranty period gets tested and replaced by them, I got a graphics card from OCUK and now I have to wait 28 working days for them to send it back to manufacturer even though when I bought it the warranty clearly said 48-72 hour turnaround.

Now because they don't sell the card they said they would have only replaced it with the same model but because they don't have it they sent it back

I've had out of stock replacements with similar and sometimes better performing items at the other retailer and after this I will be going back there.
 
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Must be a nightmare regarding returns and standard warranty's. People who think the shop should just exchange the card or item are just not clued up.

If anything breaks there is process. Do your research on the manufactures that your buying into. Its not OC fault that a brand of gpu has a longer RMA process.

You buy what you pay for. In the end great result i salute you OC.
 
Unless you go to other retailers who will replace the card with the same or like for like at any point during the RMA period.

I had a WDTV box that cost nearly £100 and after 18 months they replaced it with a different model to the same value as what I paid originally.
 
This all sounds a little disappointing. Love OcUK, but I do think they should change their official communications inline with their communications on the forum.

Otherwise it is just comes across as a way to differentiate yourself from the competition, which they make it difficult for you to make them honour.

If they are getting these special relationships with vendors, then the cards should ship with a warranty certificate that ensures you don't get the typical UK faulty goods return standard.
 
Whats Gibbos take on this? Has he commented?
It would be interesting to see wouldn't it?
Way too many left hand doesn't know what the right hand doing stuff now. Sad to see customers have to moan to get customer service.
 
I contacted CS who contacted Gibbo who said even though the card was sold with 48-72 hour warranty they had tested it and already sent it off and even if they hadn't they would only replace it with the same card which is now EOL and out of stock so I have to wait 28 working days, its been 5 so far....
 
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I purchased a XFX R9 290 last November because the 48hr Advanced RMA swap out service by OcUK seemed like a good deal as my then Asus 280X was off for RMA.
The 290 died two weeks ago so i called OcUK and reminded the chap on the phone that it's a 48hr Advanced RMA swap out service by OcUK, his reply was it's just for the first 28 days lol. So am i just a noob in thinking that if the card failed under warranty i would get a 48hr Advanced RMA swap out service?
Anyway, i have to wait up to three more weeks for repair or replacement and i'll be damned if im going to buy another card while im waiting on the RMA this time :p
 
RogerTheGoat said:
I purchased a XFX R9 290 last November because the 48hr Advanced RMA swap out service by OcUK seemed like a good deal as my then Asus 280X was off for RMA.
The 290 died two weeks ago so i called OcUK and reminded the chap on the phone that it's a 48hr Advanced RMA swap out service by OcUK, his reply was it's just for the first 28 days lol. So am i just a noob in thinking that if the card failed under warranty i would get a 48hr Advanced RMA swap out service?
Anyway, i have to wait up to three more weeks for repair or replacement and i'll be damned if im going to buy another card while im waiting on the RMA this time :p
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Well next time they come on advetising their great CS deals they agree with a brand perhaps we should ask some more.questions to ensure we fully understand what the offer is.

If they are going against their word, then I feel pretty upset. Even though I've not had to return anything yet.
 
Perhaps they should learn how to advertise something, they can't say one thing then turn around and say "yeah but only if within the first 28 days" if it wasn't clearly advertised especially when it's one of the contributing factors for choosing to buy from OCUK.
 
Tbh, taking direct to the forum (and not the CS one first) wasn't the right move by the op, this could and should have been handled privately via email.

Fwiw I've dealt with OC/UK for years now (mainly in person as I live locally) I'm yet to have an issue with a return, even in "the bad old days" that Google sometimes brings up, the customer service is first rate IMO but posts like this paint a skewed picture.

Glad it was sorted OP.
 
Skewed picture, go search the forums there are loads of disgruntled people. Someone waited 35 working days for his GPU to be replaced by powercolor despite the 48-72 hour warranty claim.

Some of us have already tried to take it to CS and email and have gotten the same response hence why airing the dirty laundry in public.
 
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