10 Days Since launch and no que position tracker

MatrixGaming · 27 Sep 2020 at 03:40

Its been over a week since we were told it would be a few days till they could release some sort of que system that showed where we would be in line. Just wondering if there is gonna be one and when not really sure what to do with my order just now. Wondering if anybody else has had any info about this yet.

Thanks

BaueruTc · 27 Sep 2020 at 03:44

MatrixGaming said:
Its been over a week since we were told it would be a few days till they could release some sort of que system that showed where we would be in line. Just wondering if there is gonna be one and when not really sure what to do with my order just now. Wondering if anybody else has had any info about this yet.

Thanks

I read somewhere on here saying that it will be released this coming week at some stage.

Julian Aguilera · 27 Sep 2020 at 03:51

The issue with the queue system is figuring out where people are with the constant order cancelations going on. So they would need to code to pull information from a SQL database that will automatically also receive information from a seperate database to reflect cancelations and additions to the queue line. That is all possible but it takes time. Add on to the time it takes to the amount of work all the employees are under to actually get these cards received, accounted for, and shipped, and on top of that the time it takes for them to respond to all the web note queries during these times.

justwondering · 27 Sep 2020 at 07:27

I imagine they are trying to build something that is good for now and for the future, as this situation is likely to arise again with future big releases.

I imagine a good queue bot, would save them replying to a lot of emails and phone calls... IMHO a worthy investment.

The_Arbiter · 27 Sep 2020 at 09:20

Hate to say it, but even if you know where in the queue you are, it won't mean if you're getting a card or not before xmas.

robfosters · 27 Sep 2020 at 09:26

Probably scared to put out a tracker. Once people see how far down the list they are, it could lead to floods of cancellations.

chaparral · 27 Sep 2020 at 10:10

robfosters said:
Once people see how far down the list they are, it could lead to floods of cancellations.

I was thinking this

cliffy · 27 Sep 2020 at 10:13

Julian Aguilera said:
The issue with the queue system is figuring out where people are with the constant order cancelations going on. So they would need to code to pull information from a SQL database that will automatically also receive information from a seperate database to reflect cancelations and additions to the queue line. That is all possible but it takes time. Add on to the time it takes to the amount of work all the employees are under to actually get these cards received, accounted for, and shipped, and on top of that the time it takes for them to respond to all the web note queries during these times.

Surely this could be done over night and updated version published 9AM each day? It may not be real time but surely that would be easier to implement and better than nothing for the customers

deuse · 27 Sep 2020 at 10:13

robfosters said:
Probably scared to put out a tracker. Once people see how far down the list they are, it could lead to floods of cancellations.

Most likely.

I know people who have put in orders at many places.
Who ever delivers first get the money.

Not fair at all in my opinion.

Vimes · 27 Sep 2020 at 10:15

deuse said:
Most likely.

I know people who have put in orders at many places.
Who ever delivers first get the money.

Not fair at all in my opinion.

Don't they all get the money, at least for a while...? Or is it just OC that take money up front for pre-orders...?

Iron Man · 27 Sep 2020 at 10:19

I don’t think Overlclockers are incentivised to release queue positions as they will lose people who impulse bought the cards and who won’t want to wait weeks for it.

SeeNoWeevil · 27 Sep 2020 at 10:23

All the developers on the forum have rolled their eyes so far at the notion of taking 10+ days to add a queue position to people's order details, they've popped back inside their skull.

willhub · 27 Sep 2020 at 10:26

Just expect your card in 6 months, if it arrives before this, bonus!

DarrenM343 · 27 Sep 2020 at 10:48

SeeNoWeevil said:
All the developers on the forum have rolled their eyes so far at the notion of taking 10+ days to add a queue position to people's order details, they've popped back inside their skull.

To be fair OCUK is not a software development house. Without knowing their systems I will hazard a guess that they want to get it right first time and ensure that there's no risk of breaking anything. Testing can take the most amount of time sometimes. Could be rather costly otherwise to rush something out buggy.

Simon Belmont · 27 Sep 2020 at 10:54

I’m so happy I skipped this launch.

Lastof · 27 Sep 2020 at 11:56

DarrenM343 said:
To be fair OCUK is not a software development house. Without knowing their systems I will hazard a guess that they want to get it right first time and ensure that there's no risk of breaking anything. Testing can take the most amount of time sometimes. Could be rather costly otherwise to rush something out buggy.

I do keep wondering how many of the people posting about how easy it is have worked in small companies where development isn't the focus. Yes, the core of it isn't that hard, but pushing customer facing content quickly can take longer than ideal. I keep thinking that their IT/Web team is likely only a couple of people, who might also wear other hats, and have likely had to work on getting orders from the payment processor that were lost synced to the system (we've been told that and the refund backlog took till Thursday just gone), prepping the site for the 3090 launch, and building a customer facing queue system that won't increase the number of customers the customer service team have to manage. And honestly, the internal team might just be one person who has to liase with an external company that the site management is contracted out to, who are maybe just working to their SLA.

However, while I don't mind that the queue isn't ready, for whatever reason, I do think the mistake they are making is the lack of communication about it. A "sorry its not ready yet", a couple of the reasons, and a "early/late next week" estimate given on Thursday/Friday wouldn't have stopped all the complaints, but I think would have reduced them. Honestly I think most of the complaints I've seen would be helped by a couple of paragraph "this is how it is going" summary two to three times a week (Mon, Wed, Fri or Mon, Thurs) to help manage expectations.

Shiari · 27 Sep 2020 at 11:57

SeeNoWeevil said:
All the developers on the forum have rolled their eyes so far at the notion of taking 10+ days to add a queue position to people's order details, they've popped back inside their skull.

I'm glad that as a developer I don't have to deal with these so "oh yeah that's easy" developers on a day to day basis, have plenty of awful legacy code to deal with as it is. Kneejerk development doesn't help anyone in the long term.

Fonix. · 27 Sep 2020 at 12:06

Would be nice if they did a little more communication, I don't really care about the queue tracker anymore since it's going to be a while till I get my 3080 anyway it seems.

otester · 27 Sep 2020 at 12:30

A queue system would allow one to get a rough ETA based on how far you move up over x days, I don't know about anyone else but it would put me at ease.

MatrixGaming · 27 Sep 2020 at 12:35

Yea im just hoping that they give a least a rough timeframe of when your cards are gonna ship ofcourse a full updated tracker would be ideal but just more communication would be very helpful