It's not right, correct.
They have replied and said "This item could have been opened to check it had the correct power plug in as we have been having a few EU plugs sent in the monitors we do appologise that it has been damaged and we can replace the monitor if you would like?"
So a good answer I guess, and could well be true, but it doesn't explain why the TFT was partially unwrapped.....
I won't be getting it swapped out either as I've registered this S/N with Samsung and I just can't be arsed.
When the new HD4850 was sent pre-opened Gibbo gave me a 10% off voucher to say sorry, but unfortunately he left before I used it and now it can't be used (as I have to contact him before I ordered to apply the discount)
So a 10% sorry gift would be great this time.