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2 days left of 28 day RMA

Associate
Joined
16 Mar 2019
Posts
29
i thought gigAbyte was one of the better companies for rma in UK?

I got a feeling it’s more Overclockers UK then gigabyte overclockers told me that gigabyte had the card still but when I got onto the @GIGA-Man To look into it they sent me my original card back to me that apparently they didn’t have yet they managed to send it back to me next day delivery in overclockers box tape and Haribo sounds like they had it for a while. But ether way Iv been without my 1300 pound GPU now since the 10th of April and all they have done is sent my my broken card back. Iv tested it and it is still 100% broken there are Image Links in this thread. All overclockers said on the phone is that it was replaced when it is clearly my old card
 
Associate
Joined
19 Dec 2005
Posts
1,269
So basically it sounds like the cards been sat somewhere for a few weeks, your chasing prompted them to just send it back out to you due to the 28 day turnaround?

The chasing should have prompted the swift replacement of the card, not the former.
 
Associate
Joined
16 Mar 2019
Posts
29
So basically it sounds like the cards been sat somewhere for a few weeks, your chasing prompted them to just send it back out to you due to the 28 day turnaround?

The chasing should have prompted the swift replacement of the card, not the former.

Think you have hit the nail on the head with that comment my friend
 
Soldato
Joined
26 Aug 2013
Posts
8,395
One attempt at repair failed, you're entitled to full refund. Which is the right thing to do anyway now, not like you can be told we'll do it right this time and have you wait even more.
 
Associate
Joined
16 Mar 2019
Posts
29
One attempt at repair failed, you're entitled to full refund. Which is the right thing to do anyway now, not like you can be told we'll do it right this time and have you wait even more.


Iv taken the card out of my hard line water cooled build I’d like the same card back because iv got a EK waterblock that I had to cut a peace out of the block to get it to fit to the GPU refund would be no good to me replacement is what I want so I can get my pc up and running fully again
 
Soldato
Joined
26 Aug 2013
Posts
8,395
Iv taken the card out of my hard line water cooled build I’d like the same card back because iv got a EK waterblock that I had to cut a peace out of the block to get it to fit to the GPU refund would be no good to me replacement is what I want so I can get my pc up and running fully again

Can you not buy the same model?
 
Soldato
Joined
26 Aug 2013
Posts
8,395
Yea I could just buy the same card but a replacement would be easier then sending me the money back and then going and buying one again

Well up to you if you're willing to wait even more. You'd get fresh warranty on a new model though, to make up for your troubles.
 
Associate
Joined
2 Nov 2009
Posts
2,426
Location
Brum
Depends if it's not been fixed. All Vendors will normally fix a card 2/3 times in its lifespan before replacing .
If it's a pretty big job then it's a full replace .

It appears that it's not been fixed.

FWIW I had a Gigabyte GTX460 a few years ago. It didn't work in my motherboard, but was fine in a friend's PC. I ended up sending it directly to Gigabyte as Overclockers told me there would be a charge if I sent it back to them and they didn't find a problem. I knew there was a problem, but suspected that Overclockers might not find the problem and I'd still have a GPU that doesn't work in my system. Gigabyte repaired it after I sent it to them with my motherboard. About a year later I upgraded my system and again the card didn't work with the new motherboard. Gigabyte repaired it again. I upgrade GPU a little while later. Eventually I tried to sell the GTX460 to a friend, but it completely failed. In hindsight I should have sent the card back to Overclockers for a refund as soon as I discovered the original fault.
 
Associate
Joined
19 Dec 2005
Posts
1,269
Having been through similar I would recommend getting a refund and ordering a replacement
 
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