233s many mile Mondeo

[233]

I think I might have passed your the other day when you were broken down. Were you in the M8 hard shoulder near Shotts? Might just have been some random other black Mondeo estate

I'm a bit gutted for you, you really loved the old Mondeo but just don't seem to be getting on with this one.

On another note, I just realised that it was yourself that played Rift and hung out on TS with me and a few other guys all those years ago lol.

It was indeed me broken down should have waved 2 of my drivers did

really made a major mistake buying the mk5 I think

Soon as I'm clear of negative equity or it bursts into flames I can see me changing for something else,

Current dream taxi is a Passat biturbo 4motion estate

 

[233]

Mk4 Mondeo ftw

Indeed there's a mint TitX with full Windsor leather sits opposite the wife's work lush

 

[233]

How much money is this costing you in lost earnings?

Can you not get a courtesy cab to use whilst they are pulling their thumbs out of their arses?

I'm a cabbie myself so I can understand any frustration you may be feeling.

Let's just say it's head in hands time

Week today they've had it and the dealer openly admits they have no idea what's wrong with it

God I miss the old workhorse Peugeot 406s and early VP engines octavias things of simplicity. Always easy to diagnose on you just looked at what had fallen off

 

[233]

well that's us at over a week now, still no diagnosis supposed to be running a leak down test today at some point which they suspect will point to it being a fuel pump issue

wheres the head hitting off the wall smiley when you need it

 

[233]

waiting on a call back from Ford CRC so I can have a whinge at them about it.

 

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cant really imagine another dealer wanting to entertain it after another dealers had it in bits.

who knows another one might be worse.

will chase them again tomorrow for a status update, hope they've at least fitted the driveshafts

 

[233]

really starting to get ever so slightly frustrated at just how long this is dragging on for now. dealers done more diagnosis today and concluded that it might possibly be the metering unit in the fuel pump that's at fault.

plan to consult with Ford and hopefully (although I take this with a quarry full of salt. it will be sorted tommorow

 

[233]

Not good. Seems to be a lack of expertise going on there.

Did get a chuckle when I heard it had broken down on a road test

But tommorow were into day 10 even worse when it's your livelihood and your not earning

 

[233]

well its not looking promising,

spoke to the dealership today and their still testing wiring (wtf ?) bear in mind that if it is a metering unit they still have to get one into the dealership and fit it.

 

[233]

well by all accounts my car had 4 mechanics working on it today, and I guess i'm supposed to be very impressed that they used an oscilloscope to diagnose that the fuel pump is faulty

should get approval to order one tomorrow. I really am starting to loose the will to live here. going to be 2 weeks off the road by the time I get it back at a minimum.

finally supposed to be getting a courtesy car tomorrow, did ask for a mustang but i'm only getting a fiesta

 

[233]

called it!

Don't be too confident Way things are going it will turn out to be a dodgy wheel bearing

 

[233]

You need to use a different place next time. When i took mine in for something to be looked at they had a courtesy car ready and waiting.

in fairness I had it dragged into them before they opened. never really thought about a courtesy car until now as I've not needed one.

Surely you have another spare car as a backup and don't rely on just one single car with that kind of job ?

got a few other cars but they all have drivers on them so works getting covered, just means i'm earning a commission rather than a full earnings on jobs I would normally do myself

 

[233]

I'd be screaming for courtesy car asap.

Got one

Super potent 1.2 super poverty spec fiesta that the couldn't even be bothered to wash or hoover Then had the cheek to tell me no pets in it. My kids are ten times worse than my dog.
I did ask for a mustang but they weren't having it.
Don't get me wrong I appreciate the fact I'm still able to get about but it's a Mondeo with a fuel pump problem. It some high end exotics getting on towards 2 weeks off the road now Looking like at least Tuesday/Wednesday to get mine back

 

[233]

Not sure if I'm more annoyed with Ford or your sideways picture!

my bad, I did try to edit it in photobucket but doesn't want to play ball on iPhone,

the fiesta is err interesting and supposedly has 80bhp. does the job that said a bit miffed that the dealership state no pets in the car though, its covered in long blonde hairs and the carpets filthy. I know i'm not a paying customer but would have taken literally 10 minutes to give it a hose down and a quick hoover.

Fuel pump is due to arrive with the dealers Monday lunchtime with me hopefully getting the car back Tuesday PM .



Evans Halshaw solid 2/10 for effort so far. though I reserve the right to take that down further if they don't fix the Mondeo. just gutted I don't have the Omega in a roadworthy condition. it might be nigh on 20 year old but just as comfy as the Mondeo and i'm off down south this weekend.

 

[233]

The inside of the courtesy car I got from Ford was disgusting on the inside too. No need for it. I don't expect it to be perfect but I don't expect old sandwich packets and filth so thick you can write your name in it.

just a DGAF attitude from the dealers it seems


mines is even worse Blue car white wheels mirrors and roof and I live in the east end (celtic side) of Glasgow on an old firm weekend. thanks Ford

 

[233]

now into day 14 and still not back on the road. yet again i'm doing the running for updates and chasing the service manager, seems still waiting on a fuel pump to be delivered from Manchester that was supposedly ordered Friday.

if they had said it might not arrive Monday i'd have jumped down myself and picked it up Saturday AM.

angry internet ranting cant express just how annoyed I am right now.

 

[233]

Day 15 update. Fuel pump was ordered and was supposed to arrive at my dealers yesterday morning for fitment yesterday pm and final testing today with the car coming back to me this afternoon.

despite confirming that the pump had been ordered it now turns out it never turned up yesterday and upon checking its on backorder with no confirmed date for stock.
ETA is somewhere around the 22nd but not guaranteed.

i'd like to know how ford doesn't have a single spare fuel pump for a 2l tdci lump considering the same part is used across umpteen different models. i'm really starting to wish severe pain and much suffering on all those at Ford right now.
I could understand a lack of parts availability if I was looking for something rare and unusual. but a fuel pump for an engine that that's probably in 1 in 4 cars their selling at the moment baffles me

Ford CRC (customer relationship centre) are about as much use as well nothing really I was going to say chocolate teapot but i'm sure that would be infinitely more useful than.

cant speak to my assigned advisor as she's on the phone, cant get a call back off her until tomorrow as her workload is very heavy atm. Maybe if Ford actually employed more people to deal with issues rather than having me phone up and speak to 2 different people confirm all my details and security information to try and pass me to someone else. Ready for a Ranty McRantface moment anytime now about supply chains and parts availability.

 

[233]

fired off an email to the CEOs office this morning,

Hi there,
Was wondering if you can offer some insight into a problem I’m having with my Mondeo at the moment.
Now just to give you some background, I’m a taxi driver up in Glasgow and currently on my 3rd Mondeo. Previous mk4 was bulletproof so automatically I stuck with the Mk5 for its replacement. Its worked hard and serviced religiously so although the odd problem does crop up thankfully their kept to a minimum.
Now I had a breakdown on the 28th of February, not a big deal its one of those things that happens and you plan accordingly. So the car was delivered to my local dealer(Evans Halshaw Glasgow) courtesy of Ford assist via the AA. So far so good. Now obviously time of the year lots of PDIs to be carried out I expected a bit of a delay which wasn’t a big deal as an extra day or 2 would be perfect as I had another warranty issue to be addressed that was waiting on parts(the common mk5 driveshaft issue. Well certainly common for talkford members it seems), this is where it got difficult. The car spent a week and a bit being diagnosed with mechanics/master techs and even a Ford field engineer involved to get to the bottom of the problem (currently diagnosed as a faulty fuel pump) Dealer advised part ordered Friday for delivery Monday from Manchester with fitting hopefully Monday PM and car back to me Tuesday. This whilst not ideal was fine 2 weeks off the road is painful when your car is your livelihood but again something you have to accept.
So fast forward to today, and a quick call to the dealer to confirm we were still on for an afternoon pickup and getting back to work. Alas not, dealer advised parts didn’t come in yesterday (thanks for the update) and after a bit of prodding and checking its turns out on backorder and no firm date although an estimate of the 22nd for them being back in stock. As you can imagine it’s a sobering thought to find out your means of earning wont be returned to you for going on 4 weeks. I’m a bit perplexed with the investment Ford has made in fancy all singing all dancing global SAP and warehouse management systems (sprint is it?) that what I would assume being a common part Fuel pump for a 2l tdci engine common to a number of models and in production for a number of years cant be had for love nor money.
Couple this with the poor communication and diagnostics from the dealer the hoops you have to jump through to speak to Ford CRC 1st contact, go through DPA transfer to CRC go through DPA again then be told the person you need to speak to isn’t available and they are the ones that have to call you back. It really is a frustrating time. I cant seem to get anyone to take ownership of my issue nor give me definite dates for getting my livelihood back.
So I’m looking for some help if you can with a few things?
Firstly can someone please take ownership of my issue and give me something solid in terms of when I can get back to work.
Secondly, can you give me your thoughts on the supply chain issues? Is this a very unusual one off or is this something that I’m likely to experience in future? I’ve already had issues obtaining even basic service parts recently (genuine ford wiper blades unavailable for example).
Thirdly don’t suppose ford or any of their partners have any driving jobs going? Unfortunately I still have bills to pay and no taxi means no work

I look forward to your reply,

Best regards

Rob
Unfortunate Mondeo owner

 

[233]

to be honest its more a outlet to vent frustrations than anything else. its not going to change anything they have no pumps available it doesn't matter how well constructed and worded my email is, they are not going to magic a pump out of thin air. But it is frustrating on so many levels. it made me feel somewhat better and to be honest I dont really expect Ford to suddenly revamp their entire supply chain to a better stocked less lean model in light of a whinging taxi driver from Glasgow. The email may be cringeworthy but i'm not wanting to go off on one having a major rant. i'd much rather keep it more lighthearted than be a complete **** arse to someone who doesn't deserve it.

Ford certainly are nowhere near the worst in situations like this, friend of mine had an I40 off the road for nearly 3 months due to lack of parts, but these sort of emails no matter how badly constructed do get responses, had a phone call from the CEOs office yesterday morning and they contacted the dealer to turn the screws so to speak(doesn't help with a lack of parts availability though).
personally i'm not 100% convinced its been diagnosed correctly and I do feel they are just throwing a pump at it and hoping it works. a failing pump to me really doesn't explain the oil contamination/fuel in oil issue.

The other advantage I have with going through the CEOs office is I no longer have to deal with ford CRC i now have a direct contact to liaise with and no more faffing about with 2 call centres only to be told the person i need to speak to is unavailable.

 

[233]

It's normally quite effective, they'll pass it off to someone else usually rather than dealing with it personally but it definitely carries some clout.

indeed Ford have a dedicated CEO office team who deal with escalated complaints. their phonecalls usually carry much more weight than a phonecall from CRC. (it certainly used to when i worked for Ford many years ago)