• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

2700x Temperature Reading Anomaly (-10, -57, +107 & +196)

Thanks for the info all...

I've had a pretty depressing afternoon carefully removing each part and putting them safely back in there boxes for now until I hear back from the guys at ocuk. Had to undo all my very careful cable management too... ho hum hopefully I can get it sorted pretty quick but fear I'll be without for a little while.

If it where you would you be looking at just an RMA on the mobo, mobo & cpu or (god forbid) mobo, cpu, ram & gpu? It was all bought at the same time, most of it as part of a bundle and the gpu seperate.

I'm just at a complete loss now as to which part is actually causing the hard crash... thanks again.
 
JAW_Jontain said:
Thanks for the info all...

I've had a pretty depressing afternoon carefully removing each part and putting them safely back in there boxes for now until I hear back from the guys at ocuk. Had to undo all my very careful cable management too... ho hum hopefully I can get it sorted pretty quick but fear I'll be without for a little while.

If it where you would you be looking at just an RMA on the mobo, mobo & cpu or (god forbid) mobo, cpu, ram & gpu? It was all bought at the same time, most of it as part of a bundle and the gpu seperate.

I'm just at a complete loss now as to which part is actually causing the hard crash... thanks again.
Click to expand...

I think you made the right decision. If ever you get replacements, do not install any app other than HWINFO64. Not even Ryzen Master, Aura, AI suit, etc. Stay with the BIOS that comes with the motherboard for a few days/weeks.

RM comes with the chipset driver, though. Funny thing, I never installed the chipset driver for awhile and my system ran fine. The last Agesa recommended it, so I had to install the driver.

Wish you luck.
 
Thanks for the support guys, hopefully the good guys at ocuk can get me sorted and I'll finally be able to just use my rig worry free! Needless to say once resolved I'm going to start with a fresh install and try to be a lot more selective about what manufacturer software I install!

Will let you know how it goes.
 
Morning guys, my mind is much more at rest this morning after a very swift response from the great folk at OCUK!

They have sent me a prepaid label to return the CPU and Mobo for them to test and fix if possible and presumably replace if not. Hopefully once these are sorted I can go forward without issue, just hope they can replicate the hard crash issue as I still don't really know if the temperature anomalies and the hard crash are intrinsically linked!

However it will atleast mean I can rule out the CPU / Mobo which will just leave GPU, Memory, PSU or software causing the issue if not.

Either way I am much happier this morning and once again cannot stress how impressed I am with OCUK's service.
 
Returned parts arrived with OCUK today so hopefully will get their findings in the next 3-5 days!

Will update when they get in touch, really hoping they can replicate both my issues! I know for sure they will see the temp anomalies just hoping they witness the hard crash too!
 
I have only just switched to a Ryzen build with ASUS Pro x470 Board, but in all my reading around it appears ASUS suite has major issues with ASUS boards (Go figure) so the recommendation is to never install it.
 
ASUS can do hardware, they absolutely suck at software.
I stopped using AISuite back on my X79 Sabertooth and never installed on my CHVI.

Remove it at use either Ryzen Master or HWInfo for temperatures.
 
Waiting for feedback from OCUK on RMA but plan of action is:-

1. Rebuild rig & post. Ordered some Thermal grizzly and isopropyol 99 to reattach cooler if it turns out cpu is fine and it's only mobo.
2. Update to latest Bios if motherboard does get replaced.
3. Boot into Windows 10 and backup any personal data on C.
4. Reinstall Windows 10 using the Reset and remove everything feature to get rid of all drivers.
5. Install Ryzen Master for latest chipset drivers and to ensure i can test that the strange readings are gone.
6. Install Nvidia drivers / Aorus software for gpu
7. Install only Asus Aura to control mobo light.
8. Let windows take care of audio drivers (or should realtek drivers from Asus be safe?).
9. Install normal security and cleaning software (Avast, Malwarebytes and CCleaner)
10. If no issues so far reboot and load bios and set the RAM to it's proper 3.2mhz and set the fan curves (Qfan optimise or just manually?)
11. Hopefully then enjoy a stable rig!

I am adding a couple more case fans in to help with temps at rebuild as well as providing a support to the weighty Aorus GTX 1080ti so that i can rull out any pcie slot issues.

If hard crash comes back however then I'll look again at GPU (whilst it's been out of case I have notice quite a few of the heatsink fins being out of line and a very small amount of something red on the edge of the pcb although I feel this is likely just from manufacturing / handling) and RAM. If ocuk test those and they are fine then it will be PSU as a final check although this was a gift from my brother along with the case so will have to get him to get it looked at!

Hope to be back on with some good news soon!
 
Had my reply from the OCUK RMA team this morning, they have found the cpu to be fine in their tests and not displaying any temperature anomalies so it sounds like the issues were down to the motherboard.

However just awaiting confirmation on the motherboard as had one email suggesting replacement with the same order number as the cpu return and another email suggesting the motherboard will be returned to manufacturer for repair/replace. Both were automated responses so have sent a webnote to confirm what exactly is the plan, kinda hoping the replacement will come with cpu as an up to 28 day wait from the manufacturer is going to be a painful length of time to wait!
 
I have replaced the board for you straight away. This will be sent back to you with the CPU on the same order.
I didn't find any issues during testing so I am unable to confirm if the board is causing the issue, it was on test overnight, the same as you had it setup in the screenshots and no odd temperature readings showed.
Hopefully it is just a intermittent issue with the board we have replaced and the new replacement resolves the issue.
 
105blix said:
I have replaced the board for you straight away. This will be sent back to you with the CPU on the same order.
I didn't find any issues during testing so I am unable to confirm if the board is causing the issue, it was on test overnight, the same as you had it setup in the screenshots and no odd temperature readings showed.
Hopefully it is just a intermittent issue with the board we have replaced and the new replacement resolves the issue.
Click to expand...

Many thanks for the direct reply 105blix, as always your guys' service is second to none!

If you check post #49 this is my plan for when the parts get back as I want to rule out any other bits of hardware but also software but again thanks so much for all your and the team's help with this, needless to say I'll always be coming straight to OCUK for all my future purchases! (thinking AIO cooler next :P)
 
So parts arrived back today and I've just finished the rebuild.

System posted fine and got motherboard bios up to date without any major issues. Only things I have noticed so far is the rgb bar on the motherboard has one led that doesn't seem to be working correctly but not overly concern about that. Second is it does seem to take a bit longer for the ethernet to identify the internet connection when logging into Windows but after 10-30 seconds it seems to come in fine. Either of these a cause for concern?

Just resetting windows to clear the c drive before reinstalling select drivers and software. Did notice that the cpu seemed to be idling at a higher temp than before but will see once I get a chance to test via ryzen master / hwinfo.

Wish me luck!
 
Just opened door on side of case to have a look and noticed this caused the rgb led to flicker if I held the door up, gently close the case and managed to keep it on but it's a bit worrying that a slight flex to the case makes a mobo rgb led flicker...
 
Well that's disappointing...

After getting everything reinstalled and a quick benchmark on heaven I have just got a -58 reading on Ryzen Master.

I'm going to bed... looks like my troubles are not yet over.
tempfail_by_jontain_dcyjs5a-fullview.jpg
 
Last edited:
Received a reply from the good folk at OCUK this morning for another RMA on the CPU they have just sent back, have replied as per below:

Thanks for the swift response, I believe it was forum user 105blix who carried out the testing but he said he was unable to replicate the issue. Please see forum link below for the screen shot I took last night after a quick Heaven Benchmark (interestingly it was always -57 with the old mobo and now its -58):
https://forums.overclockers.co.uk/t...reading-anomaly-10-57-107-196.18842878/page-3

When testing the CPU was presumably put under load rather than just idle as these readings seem to come most frequently when either under load or whilst ramping up or down. I will be testing again tonight without GPU-Z loaded incase have both these options are causing Ryzen Master to get these readings but I believe I have had them in the past with just Ryzen Master and no other monitoring software open.

I have tested the system multiple ways but will try testing using MEMtest this evening, the Ram is the 8 pack top of the line stuff ordered with my bundle. I am not expert so can always return the RAM with the CPU so they can be tested together? I've had this issue on the slowest setting on the RAM and the stated 3.2mhz.

The only issue i did notice with the motherboard after build was a flickering rbg light that seemed to settle after moving the case door a couple of times and then remained on which is unusual. Could this suggest that its somehow shorting on the case? It has of course been installed with the provided corsair screws and correct standoffs with the Asus I/O plate installed.

I will do some more testing over the weekend before taking the CPU out and re boxing back up! I havn't had the hard crash issue as of yet which is the more concerning issue out of the two (again described in my forum posts) but this is much harder to replicate whereas the temp anomalies I seem to be able to recreate at every use whether loading the cpu through gaming or benching.

The only other thing your experts may be able to help with is working out if its a software issue, please see a list of the software I installed after a motherboard bios update and a fresh install of Windows 10 with a clean c drive:-

-Ryzen Master (for chipset drivers & testing)
-Nvidia Drivers & Geforce Experience
-Asus AURA lighting control (no other Asus software as it was my fear this was causing the hard crash which I've not yet had but this is the harder of the two issues to replicate)
-Gigabyte Aorus Engine & RGB Fusion for GPU
-Malwarebytes
-CCleaner
-Avast Antivirus
-HWmonitor
-GPU-Z
-Steam
-Origin
-Discord
-Corsair ICue
-Heaven Benchmark
-Prime95 (not an install just an unzip)

Those are all that I can think of off the top of my head, will check the system again tonight to make sure there aren't any others. Again thanks for the swift reply and apologies for the long email, I just want to ensure I'm providing the best information possible.

Yours faithfully,

Hopefully I will get somewhere with this eventually... thanks to OCUK for their continued support!
 
Had a good response from the guys at OCUK today, they don't believe the software I have installed should be contributing to these issues and have said that although Ryzen was having some issues with memory clocked at over 3000Mhz this should have been cleared up by the mb bios update. To be sure though they have asked me to run MEMtest and Memtest86 to see the results.

Still no hard crash issues which is great but whilst testing with a mixture using Kerbal (watching satellite orbit Kerbin) and closing out to exit to windows I have had a few temperature reading anomalies this evening. What makes them interesting is the new build has yet to have had any odd readings that aren't in negative figures and I am getting readings which I wasn't with the previous mb. I've had -10, -8 twice and -9 which means other than the -10 I have had 3 new readings which I never got with the previous mb as they all seemed to be as per the thread title.

Going to try and run the memory tests now and get the results ready to feed back to OCUK. As frustrating as this has been I do have to say the help from OCUK really has been second to none and in my books goes a long way to prove how good they are to deal with, has really helped me to keep as calm as possible throughout!
 
Last night before bed I managed to get two passes of Memtest68 without any errors, planning to do the full 4 passes tomorrow when I have a bit more time but decided I wanted to try and get a bit of gaming done tonight and download Resident Evil 2 which I have been waiting to play! At least this should mean I can rule out the memory as stable and will get pics of the results for OCUK to check out.

So I boot up and had the hard crash (GPU cuts out, fans all still running and no response from holding power button forcing turning off at PSU) after about 1-3 mins of being on the desktop. I am hoping that I can rule out the GPU being faulty as although this does seem to loose power during the hard crash it wouldn't be under any real load on the desktop and I expect if it was PSU related the whole system would go down rather than just some select components. However the not responding power button would still suggest mb but I guess maybe if the CPU is faulty and tripping the mb it's going into some kind of locked down state? Am really hoping this hard crash issue is related to the temp anomalies and not something else, if anyone can hazard a guess given the provided information I would greatly appreciate it!

Shortly after the hard reset of turning the power supply off and back on I reboot & loaded Ryzen Master and after a couple of mins got a temp result of +196 which means I am not just getting minus readings with this mobo.

Will be contacting OCUK with this weekends results on Monday and hopefully if they can replace the CPU that might be the final piece to the puzzle!

*EDIT: Had a second hard crash whilst leaving RE2 downloading, though I would check to see if there is a shorting issue with the case but with some gentle wobbling and pushing against the edge of the mb toward the back of the case didn't cause the crash. Tried moving some cables as well and nothing causing it to crash, think I am going to leave it off for now as still worried about these hard crashes causing any damage to components.
 
Last edited:
Had a 3rd hard crash with the system this morning again just leaving it downloading re2, seems to only be taking about 30mins to an hour before it crashes. Interestingly I did notice on the post leds that as before I was getting a 121234 rather than just 1234 (1=ram, 2=cpu, 3=cha and 4=boot) so more and more pointing towards cpu.

Just running memtest86 to try and get through all 4 passes then will send the results and cpu over to ocuk tomorrow.

Sorry for the multiple posts on here just trying to keep as much of a lot as possible for ocuk to read!
 
You must log in or register to reply here.
Back
Top Bottom