yes, perhaps it would be worth sticking this thread in the members market. it would suck for those members who cant access it but its the only way i can see that you could make it private (unless you can make a global post in the customer service section and that is only accessible to members)
a lot don't have access to MM but the CS bit sounds like a good idea.
5UB Can you make this post re-direct to a members only area so its still accessible from the News but only so forum members can get hold of keys