6GB showing as 4GB usable in Windows 7 64bit

grumpybeard · 6 Feb 2010 at 07:45

Had the same problem with Bios/W7 64-bit only showing 10Gb mem when I had 12Gb installed on a server, and CPU-Z showed 12Gb.

CPU-Z was false reporting, 1 stick was dead (luckily I had a few other sticks of the same so tested, labelling each stick 1-6). RMA'd the memory back to Corsair who replaced within the week.

mrix · 7 Feb 2010 at 13:10

re:

Really bad after sales I feel from Overclockers :mad:

I checked each stick of my tri channel XMS3 ram and found one stick would not boot the system at all... I had to send all the sticks back as it was a set :mad:

That left me without a PC as it not likely you will have the odd stick of DDR3 lying about!
They received it on the 4th of this month and I get an email saying it going to take 5 to 6 days to test it????? :mad:

Its a dead stick please send me a new set back I paid enough for it!!!!! why 5 to 6 days testing with a dead stick!!!

Not very pleased at all.

Cheers
mrix

DavyBoy · 7 Feb 2010 at 13:37

Wow, you really need to chill out mate!

Of course you would have to send all 3 sticks of RAM back, just because there was only one stick faulty, these things are matched so that they work properly together!!!

Like I said previously, these guys are very busy people, they have more work to do that just test YOUR faulty ram, do you honestly think you're the only person that will have sent hardware back to them for testing?!

::edit::

Another thing, 5 to 6 days is really quick imo for an RMA, I've sent my PSU off to another e-tailer as it's faulty, they've had it for 2 weeks now and still haven't booked it in for testing!

OcUK are pretty quick tbh, you've obviously never had to RMA anything before by the sounds of things...

setter · 7 Feb 2010 at 14:20

Not really ocuk's fault about the whole set going back. As theyre from a triple channel kit, like davy has said theyll have to go back as such. Also 5-6 days isnt bad at all, i had a graphics card away for rma since 14 of january with another shop, only getting a replacement tomorrow, (after a lot of negotiation). Once had a motherboard away in germany for 7 weeks on rma.

mrix · 7 Feb 2010 at 17:43

re:

I have stated one stick is dead, so basically they could send me a new set!
its does not need to go through a 5 to 6 day testing procedure!
That is fact.
I guess as hard core members you are a little biased so would expect your reply.

you've obviously never had to RMA anything before by the sounds of things

Yes in fact I have done twice before, with more faulty memory I purchased from overclockers.

Like I said previously, these guys are very busy people

I am busy also and have far better things to get on with than sending faulty ram back!

Cheers
mrix

setter · 7 Feb 2010 at 19:55

This isnt ocuk policy, this is the policy of the majority of manufacturers, in the past ive had to rma ram sets to crucial, ocz, and corsair. On every occasion i had one dodgy stick, when it came to the rma i had to send back the whole kit.

mrix · 7 Feb 2010 at 20:47

re:

This isnt ocuk policy, this is the policy of the majority of manufacturers, in the past ive had to rma ram sets to crucial, ocz, and corsair. On every occasion i had one dodgy stick, when it came to the rma i had to send back the whole kit.

I totally understand having a set you have to send back the full kit.

But if you know there is a completely dead stick surely they should just send back a new set, thats my problem... all the testing in the world will not make any difference.
On the 4th they received my ram and had it testing, well so they say on the same day.. even though there is a completely dead stick it will take 5 to 6 days to test :confused:

mrix

DavyBoy · 7 Feb 2010 at 20:55

Hardcore members?!?!

You seriously don't expect them just to take your word that the RAM is dead and send out replacements without testing it themselves??

Also I imagine the reason they stated 5 to 6 days is because your RAM will be in a queue along with other folks components waiting to be tested...

Yes in fact I have done twice before, with more faulty memory I purchased from overclockers.

Sounds like you're blaiming OcUK for you receiving faulty RAM on more than one occasion?

They just stock the stuff, it's not their fault!

mrix · 7 Feb 2010 at 21:40

You seriously don't expect them just to take your word that the RAM is dead and send out replacements without testing it themselves??

No I would not, but I would expect them to test it fairly quickly as its not rocket science surely the stick is completely dead... took me a few minutes to work that one out :confused:

Also I imagine the reason they stated 5 to 6 days is because your RAM will be in a queue along with other folks components waiting to be tested...

No they state the ram was being tested on the 4th and would take 5 to 6 days.

Sounds like you're blaiming OcUK for you receiving faulty RAM on more than one occasion?

No I was stating that I have RMA`ed before :confused:

but yes I have received faulty ram 3 times now.

mrix

DavyBoy · 7 Feb 2010 at 23:05

Why don't you give them a call, or post in the customer service forum instead mate, if they had it on testing on the 4th like you said then there's no way in hell they will be testing it for 5 to 6 days!!!

Anytime I've sent stuff back here for testing it's taken them about 6 days all in from me sending the item to receiving my replacements..

Are you sure they said that they were being tested on the 4th?

Maybe they said they received them and that they are waiting to be tested?

mrix · 8 Feb 2010 at 06:40

re:

Maybe they said they received them and that they are waiting to be tested?

No it said it was in testing.

The thing is when it comes to purchasing something off overclockers you can get it lightening fast... I decided to order another 3 sticks £190, mainly because I just could not be without my PC which arrived in just 1 day!
,so its not a case of them being busy when it comes to selling.

I am not new to overclockers, I have purchased thousands of pounds of items off them over the years.

arc16 · 8 Feb 2010 at 11:10

FIXED

Just had replacement memory back from G-Skill and the issue is fixed, no more missing RAM, just swapped it out and the problem has gone.

i7 920 6ptd and g-skill trident, I had replaced motherboard 3 times and it looks like it was the memory all along. I had tested all stick individually and they worked fine but G-Skill said they was faulty.

DavyBoy · 8 Feb 2010 at 11:14

There will be seperate departments that deal with sales mate, the tech guys that handle RMA's will have nothing to do with the selling side of things!

You really need to bring this complaint up with the guys that work here and not in the public forum, at least then your post will get read by someone that actually works at OcUK.

I don't believe for one minute that they will have your RAM on testing for 6 whole days, that's nonsense imo.

MrMark · 8 Feb 2010 at 18:00

Good News ARC

None of my 3 sticks work in the A1 slot so methinks it is mobo for me that needs rma. Will see how OCUk want to play it it.

arc16 · 8 Feb 2010 at 21:05

I thought it was my mobo had the same issue on all 3 i received, the last orange slot wouldnt see the memory stick on a cold boot, worked fine once it was rebooted. I tried all my sticks in different configs and CPU z alwaus showed it was the 3rd orange slot not recognised regardless of stick i used. The replacement memory works a treat no issue, I first thought it was the board but after 3 mobo's it was the memory, As i tested all the stick on there own without issue i was gob smacked to see it was a memory issue, happy now as just got myself HD5870 ATI ref model for £200 on ebay and it works like a dream

Ghosteh · 2 Mar 2010 at 23:24

Had this issue happen to me tonight

.

Was paying on Napoleon Total War when all of a sudden my PC hard locked and I had to reset. Upon resetting, my BIOS had reverted back to complete defaults(Asus logo screen coming up and what not). When I checked my computer status, I noticed that only 4088MB was being detected, just thought it was an error, and would be fine in Windows. When I got back into windows, I noticed my system was reporting only 4088MB, even though all 3x2GB sticks were recognised by CPU-z.

Will be doing plenty of testing tomorrow, as I don't have time now, but I hope I don't have to RMA, because I can't be bothered, lacking a lot of time here at the moment due to training urgh(Not so much time I can't game a bit mind you lol).

Ghosteh · 4 Mar 2010 at 17:02

Turns out I had 1 bent pin on the CPU socket too, good god they're fragile. Gently pushed it back into place, was a bit fiddly mind you, but seems all stable again. I do think these LGA arrays are well fragile, but I do suppose it makes sense compared to the old PGA now we're dealing with over a thousand pins. Can't imagine how fragile they'd be putting it into a ZIF socket heh.

Invictus · 4 Mar 2010 at 20:57

could reset the bios. it happened to me with 6GB only detected as 4GB.
i fixed it
motherboards have compatibility lists so you dont get this problem

PatZ1989 · 8 Mar 2010 at 14:02

I had a similar issue on my old build, unfortunately cant help as swapping out motherboard sorted mine =/

Guest2 · 8 Mar 2010 at 14:57

joey2cool said:
another way to try to fix it, is by testing the individual sticks are working. a thread a few days ago had a faulty stick being the culprit.
Also reseat all the sticks and the CPU, and blow out all the slots (low tech i kno but worked sometimes!)

This. Test each stick individually, when/if one doesnt work you know to RMA it. If they all work then move onto something else like motherboard or motherboard bios. If you have another PC that can take the memory then try it in that first to see if it shows at 6gb.