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About to toss my brand new GEForce 1060. Please help!

Danny75 said:
I don't think that is ok. Re-seat the card, several times if needed. Each time, try to play with the angle of entry a bit, i.e. let it droop a bit, keep it level, keep it a bit higher. Without forcing anything of course, just very small changes.

Running at 2.0 when it's supposed to be 3.0 could indicate a seating problem of some sort. 2.0 shouldn't be that much slower than 3.0. However, the discrepancy might be a clue that more than one bit isn't making proper contact.

Anyway, I've run into that issue a couple of times and re-seating several times fixed it, so worth exploring. It wasn't just how GPU-Z was reading it, I noticed it in gameplay etc, although not as extreme as in your case. Check for dust in the slot as well.

P.S. Which motherboard is it and do you have any other device plugged into another PCIe slot?

P.P.S. See if there is a more recent BIOS version for your motherboard, and if so, flash it.
Click to expand...

There is only one PCIe slot on the motherboard. I'll try re-seating the GPU again in the morning (it's 2am here now), and I'll check for a newer Bios. I'll post a reply here, if that's OK? I'm very grateful for your help so far. I fear we're running out of possibilities though. The card was a big outlay for me and I've only recently got bitten by the gaming bug.
 
Sure thing.

Maybe you've been unlucky - some cards come DOA or semi-faulty. If that turns out to be the case, the best thing to do is return for full refund within 30 days. Do not choose repair/replace, if offered. And do it through the retailer.
 
OWL282820 said:
5.6 FPS !!
Click to expand...

That is integrated graphics speed, looks like the 1060 is doing nothing.

Could you post the Heaven 4 results screen (like the one below) as there may be a clue what is going on.

00000.png
 
Are you absolutely sure there is no HDMI cable plugged into the motherboard? You need to be sure you only have one monitor cable plugged into your GPU.

Also, are your GPU fans spinning up during the benchmark run?
 
Armageus said:
What make/model of Geforce 1060? Did you buy it from a reputable retailer (rather than e.g. auction) as there are some older cards being faked to appear as 1060's

e.g.
https://www.youtube.com/watch?v=HLqHB1MGenE

If you think this might be the case then post a screenshot from GPU-Z and we can confirm.
Click to expand...

It's a Gigabyte card and I bought it from Overclockers UK.
 
Here's my GPU-Z report and my Heaven 4 benchmark result. I tried re-seating the GPU several times, but both showed the same result. I've checked the motherboard BIOS and it is the most up to date Lenovo have. The fans don't run when the stress test is running but run OK when switched on using Gigabyte's software for monitoring or altering he settings of the GPU (Aorus Graphcs Engine).

Please can anyone tell me whether any of this sheds a positive light on things? Or is there anything else I can try?



c95.png

apc.png
[/IMG]

Unigine Heaven Benchmark 4.0
FPS:
4.5
Score:
114
Min FPS:
3.0
Max FPS:
8.7
System
Platform:
Windows NT 6.2 (build 9200) 64bit
CPU model:
AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (3493MHz) x2
GPU model:
NVIDIA GeForce GTX 1060 6GB 23.21.13.9077 (4095MB) x1
Settings
Render:
Direct3D11
Mode:
1920x1080 8xAA fullscreen
Preset
Custom
Quality
Ultra
Tessellation:
Extreme
Powered by UNIGINE Engine
Unigine Corp. © 2005-2013
 
OWL282820 said:
The Nvidia drivers were a clean install after using DDU to remove all remnants of previous drivers. The fans both kick in properly during gameplay or stress tests. I'm completely lost.
Click to expand...


Maybe DDU has removed some of the motherboard drivers, has been known to happen. It is a long shot, but at this stage!!
 
Click the drop box at the bottom and see if it lists your CPU onboard graphics. Run the benchmark and see which GPU the sensors tab shows under load.

I'm pretty sure you're GPU isn't being used, hence the low score.
 
String said:
Click the drop box at the bottom and see if it lists your CPU onboard graphics. Run the benchmark and see which GPU the sensors tab shows under load.

I'm pretty sure you're GPU isn't being used, hence the low score.
Click to expand...

The GEForce 1060 is the only one showing in the drop box. This is the sensors page just after stress test.

mnh.png
 
OWL282820 said:
The GEForce 1060 is the only one showing in the drop box. This is the sensors page just after stress test.

mnh.png
Click to expand...

Next to each sensor type there's an upside down triangle which when tapped lets you look at the sensors minimum, average, max and current performance data, Run a benchmark with gpu-z running and then look at the max (highest) setting for each sensor to see what it's doing in game, You can also grab the right edge to stretch the time line out & get a look at how the graphics card acted during the test.

EHgoTKE.gif.png
 
nashathedog said:
Next to each sensor type there's an upside down triangle which when tapped lets you look at the sensors minimum, average, max and current performance data, Run a benchmark with gpu-z running and then look at the max (highest) setting for each sensor to see what it's doing in game, You can also grab the right edge to stretch the time line out & get a look at how the graphics card acted during the test.

EHgoTKE.gif.png
Click to expand...
Thanks. I'm grateful for your help. You'll have guessed, I'm new at this. I'll try it now.
 
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