Well since yours in brand new, you could RMA it to ocuk, or if you've had it for less than 7 days, you can send it back for a full refund under the 7 day distance selling regulations.
If you're not interested in a refund (like I wasn't) just RMA it and have it exchanged.
I got a reply from Acer today, asking me to arrange for DHL to pickup my monitor and have it delivered to their repair center.
I was ok doing this since they gave me their DHL account number, meaning it will be charged to Acer's account, and not me.
DHL are picking my monitor up on monday, so lets hope Acer fully repair all the faults with it.