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AM4 B350/X370 black screen crash thread

eyetrip

eyetrip

eyetrip

Soldato
Joined
8 Nov 2006
Posts
9,237
There seems to be a number of people having the same issue, so thought it may be prudent to have a specific thread for it on here.

Hopefully we can get an idea of where the problem may lie.

For me, the issue occurs on an Asus B350 Prime Plus with everything at stock.

System
Asus B350 Prime Plus - 0503 bios
32GB corsair vengeance LPX 2800mhz (dual rank according to cpu-z)
R7 1700 CPU
Nvidia GTX 980ti
several ssd + hdd
Superflower 1200w

I have experienced it running realbench stress test (30 min, 16gb)

Not Prime or anything else to try and cause it, but may give that a quick go out of curiosity.

Occasionally will pass a 30 min realbench stress, but if it passes and fire off another it tends to fail.
 
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Failing system: Eyetrip

Asus B350 Prime Plus - 0503 bios
32GB corsair vengeance LPX 2800mhz (dual rank according to cpu-z)
R7 1700 CPU
Nvidia GTX 980ti
several ssd + hdd
Superflower 1200w

--------------------------------------------

Failing system: Gavinh87

Ryzen 1700
MSI tomahawk B50
Corsair vengeance 3000mhz
GTX 1070
Coolermaster v550 PSU
 
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mmj_uk said:
Are you running your memory at 2800mhz? what speed does the Ryzen IMC support officially? ignore motherboards they will advertise anything.
Click to expand...

Running stock. i.e. 2133 as set by board - hoping to keep this thread to issues encountered only at stock.

X370 Prime Pro - same black screen crash at stock.

So, two boards, same issue

Tried two sets of memory on B350 with same result - both coarsair bengeance. One a 4 x 8gb set of 2400, the other is the current 2 x 16gb 2800 (not run at 2800)

I don't have the 4 x 8gb set to try again in the x370.

Going to see if can get some crucial delivered....
 
gavinh87 said:
I have, all the way upto 3.85, same issue with insane amounts of heat!



Currently on pass 4 of 4 on memtest 0 errors. Heat is not an issue mine was crashing at 60 degrees with stock cpu and 2133 ram. Next step is SMT.
Future step will be to overclockers to pick up a 7700 if this continues!
Click to expand...


For the life of me, I cannot find where to disable SMT on these Asus boards.

I read on another forum regarding the B350 there simply wasn't an option on the B350 Prime plus.

But I can't see anything I can relate to SMT on this board either.

Currently got everything stock with CPU voltage set to offset +0.1 and DDR voltage at 1.25
 
I have now gone from a £173 kit of ram, to a £210 kit of ram, and now a £240 kit of ram.

Only common factors then will be CPU and GPU... might rip the gt 730 out of media pc to elimintate that later.

Once I have eliminated ram and gpu, only thing left is the CPU... I seriously doubt it's PSU.
 
mmj_uk said:
I'm not really sure why loading the CPU would cause the GPU to go offline, it must be some sort of power issue either PSU or board. Does disabling overvoltage protection help? I noticed it's an advertised feature of that board.
Click to expand...
No issues with 3 runs using gt 730 rather than gtx 980ti - so, something GPU related somehow.

I will have a look at those settings now - jsut got to put the 980ti back in.

And now I have the Crucial memory delivered (got to love primenow), but probably not necessary.
 
Can't find those settings anywhere... man these Asus BIOS are pitiful on these boards.

Have put all the settings I could find allowing higher current %, etc, up a bit, and trying again now with 980ti.
 
mmj_uk said:
Try the voltage/temperature monitor screen on Asus.
Click to expand...
Oh, I looked in every tab...

I have managed one 30 min run of realbench stress with 980ti back in.

Just started second one off.

May seem odd doing them in thirty min bursts, but gives me some idea of how long it's going while I go about doing other bits.
 
Well, if upping the current allowed addresses it, means that either the limit is being set to low, or a stock r7 1700 is drawing more than it should...

There would be no way around this on the Asus B350 currently as it does not allow you to set any kind of power target.

Really hope more people stress these things at stock so can try get a better idea of cause
 
one111 said:
I have asus prime b350 plus+ r7 1700 and i have some random restart,even with low videocard 7300gs(my main is r9 290).It can be stable annywhere from 5-7hours in game and sometimes in idle just restart without warning.
Some guys on other forum cand duplicate restart everytime with asus motherboard,i tried and in 1min restarting.All is stoc,ram at 2133mhz, itried a lot of settings in bios,no succes.I link bellow to try this benchamerk and see if in 1-2minute mobo is restarting for you guys.Srry for my english,i learned all from forum hardware:

http://forum.hwbot.org/showthread.php?t=167605
Click to expand...

No worries about your english - you communicated everything fine.

Thanks for the pointer to that test.

Looks like I am nearly through a second test, and will run a third after that then try it.
 
Well, after three runs with upped power targets, with cpu and memory at stock /auto, I thought I'd try running memory at higher speeds.

2933 was a total no go. System wouldn't even start.

2666 starts but black screens fairly quickly.

2400mhz, black screens fairly quickly.

No amount of adjusting voltages, etc helps.

Tried the crucial memory got delivered earlier. Won't run at 2400mhz (it's rated) without fairly quick black screen.

Tried auto (which oddly looked to be 2400mhz) and black screens.

So..... I'm not sure where that leaves me. Getting tired now.

It's not a motherboard, it's not a particular set of memory

Potentially gpu related? But passes with increased power targets that aren't directly related to gpu.

Guess going to have to put Gt 730 back in again and see what happens with elevated memory or cpu speeds.

Wearing me out
 
easyrider said:
7700k is a mature platform...Ryzen is not ready yet and Windows requires a patch ( not available yet) to fix the SMT issue.

Stable Bios are needed too...it depends if you can stand the teething troubles with it....
Click to expand...

I wouldn't mind so much if it was stable at stock...
 
gavinh87 said:
It may well be, but the system is not fit for purpose in its current state. I'm out of ideas.
Click to expand...

I feel your pain.

Same across two different boards, three sets of memory.

Only things seem to work:
1) 980ti replaced with Gt 730 at stock
2) with the 980ti, stock, and upping power limits.

Don't want to, but may try again with Gt 730 and see what happens running over stock.

Unlike the Corsair memory, the crucial defaults to 2400mhz, meaning it dies.
 
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