Amazon delivered to a neighbour that doesn't exist

I'm guessing this is Hermes ?

DPD won't leave parcels with a neighbor or in safe place unless I've specified either on my Amazon account .Also they usually take a picture of the door they deliver too and of course have GPS tracking.

Stick to your guns on this, you shouldn't end up £400 out of pocket.

ED: actually come to think of it Amazon have their own courier in some areas now don't they.
 
Earth[Tera].bin said:
I'm guessing this is Hermes ?

DPD won't leave parcels with a neighbor or in safe place unless I've specified either on my Amazon account .Also they usually take a picture of the door they deliver too and of course have GPS tracking.

Stick to your guns on this, you shouldn't end up £400 out of pocket.
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It just says Amazon Shipping on my account

I'm absolutely furious the more I think about this. 15 years ordering online never anything like this.
 
Tom|Nbk said:
It's not looking good...

https://forums.moneysavingexpert.com/showthread.php?t=5298086#topofpage
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Why? You quite literally have all the cards. It might be amazon but they are still subject to the same laws as any other company.

Get back on chat, ask to be escalated to a senior manager, tell them you want a time frame for a response on their investigation, not some random fob off "when its done" reply, if they dont provide one, then you set a reasonable one. Say, 5 working days for them to have the shipping courier investigate where the frick your parcel is.
 
Tom|Nbk said:
[..]
I have a feeling this is going to be a battle. My girl is going to stop by a road with the same name tomorrow to see if its landed there. I feel absolutely gutted at the possibility of £400 going walkies
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So...Amazon are lying to you (telling you that your shipment has been delivered to the correct address, which they know isn't true), accusing you or someone in your house of fraud (follows on from telling you that your shipment has been delievered to the correct address) and fobbing you off in the most condescending manner ("Have a wonderful day!"), adding insult to injury because they can assume you won't do anything about it.

Your choices are to let them get away with it, take legal action or try to publicise the issue via the media (social or traditional) to create adverse publicity for Amazon and thus force someone at Amazon to actually investigate. No good choices there.
 
This is Amazon's problem to rectify, it certainly isn't a police matter at this stage.

Have you had issues with Amazon before? It's an unusually blunt stance they're taking with you.
 
TheVoice said:
This is Amazon's problem to rectify, it certainly isn't a police matter at this stage.

Have you had issues with Amazon before? It's an unusually blunt stance they're taking with you.
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Never. I will be making strong enquiries today to try and sort this.
 
If it is a visa debit card there might be a charge back option still. I think a credit card ought to be a no brainier for purchases these days.

You’ve got some head room to escalate, main question for them to answer is where have they delivered it? What exact address? The fact they delivered it to a neighbour isn’t controversial, that’s standard when ordering online, I’m just wondering from your reply if your first letter to them was a general complaint including the fact they even left it with a neighbour as their reply spends time defending that? You’re dealing with some min wage CS person who probably has targets re: replies sent. I’d keep the correspondence short, clear and just focused on the question of the address initially.

You can perhaps escalate if you don’t get a result by going to head office. If still no luck and if not able to make a charge back I’d consider writing to the legal dept outlining what has happened and including an invoice for both the missing phone and your time spent dealing with it beyond the initial unresolved complaint, give them a couple of weeks to reply and if no luck then go to moneyclaim.gov.uk
 
Amazon are usually good at resolving things like this, just keep at them and i'm sure they will either replace or refund.
 
You need to be ringing them at this point, and ask to speak to a manager. They'll try their best not to put you through, and they'll ask why you want to speak to the manager, but keep pushing.
 
Just spoke again to them over phone. Got a very sympathetic lady but the manager tried his hardest to evade me and said they have a special department for this

Apparantly the special department are investigating it I'm not holding out hope and will push my bank for a charge back possibly today as its going round in circles.

The lady on the phone was at disbelief herself of the negligence of the delivery driver.
 
I'm quite surprised with Amazon's approach here as well, and i think you've probably been a bit too light with them. Especially when they've said the courier has delivered it somewhere and as far as they're concerned the order is now complete. I would have said that the mere fact that number 87 on my street doesn't even exist, which suggests that either the courier is lying and has stolen it, or Amazon themselves haven't dispatched it. Neither is your problem, and would have given Amazon 24 hours to correctly deliver the original package, or provide a replacement. Otherwise you will be contacting your bank to arrange for a chargeback due to breach of contract.

Also you seem to have more evidence than Amazon on this non-delivery, so i don't see what leg they have to stand on.
 
I know someone called Andy Clark, only Clark with an e on the end, shall I ask him, his phone looks quite old though.
 
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