Yes over and over again
Amazon delivered to a neighbour that doesn't exist
- Thread starter Tom|Nbk
- Start date
Yes over and over again
Soldato
I had something similar with Amazon, delivery driver basically stole the laptop, said it had been scanned and delivered but we only received 3 of 4 packages at work, I mean on one side yes we should have checked how many parcels we were supposed to receive....
Amazon said something similar contact the police and get a report, can't remember my exact reply but did not feel that was my our responsibility, the item has not been delivered or signed for, and plenty of witnesses around to say how many items we did receive, we spend thousands of pounds a year with you bla bla bla..... replacement sent out next day, so just keep moaning at them
*I was on to amazon the second I realised so it would have still been in the Amazon delivery van, this was their own couriers so I told them why can't they contact their own damn drivers? not interested in the slightest, would rather have the customer completely inconvenienced.
Amazon said something similar contact the police and get a report, can't remember my exact reply but did not feel that was my our responsibility, the item has not been delivered or signed for, and plenty of witnesses around to say how many items we did receive, we spend thousands of pounds a year with you bla bla bla..... replacement sent out next day, so just keep moaning at them
*I was on to amazon the second I realised so it would have still been in the Amazon delivery van, this was their own couriers so I told them why can't they contact their own damn drivers? not interested in the slightest, would rather have the customer completely inconvenienced.
Soldato
A really strange approach from Amazon CS if the order was indeed direct from Amazon.
Amazon CS do not usually leave a full name on emails and if it was Amazon Shipping although they are not Amazon Shipping they should contact the Shipping team for you.
Can you share the tracking number at all?
Amazon CS do not usually leave a full name on emails and if it was Amazon Shipping although they are not Amazon Shipping they should contact the Shipping team for you.
Can you share the tracking number at all?
Soldato
Yeah, you never got the parcel so nothing to do with you, Amazon's responsibility to sort out, refund within 28 days or something I guess
Soldato
I hate Amazons use of Hermes. I hate the company. Their website is terrible and wont let me select a safe place or delivery to a neighbour!!!
This seems bizarre. Their own tracking says a different house number (a number that isn't on your street) and shows a signature that wasn't you.
So they have delivered it to completely the wrong address, yet they are being obstructive!?
Did you even get a card through your door saying it was left with a neighbor?
So they have delivered it to completely the wrong address, yet they are being obstructive!?
Did you even get a card through your door saying it was left with a neighbor?
Associate
I sympathise with the OP. I've had two bad experiences with Amazon UK recently and the CS was pretty bad (one complaint responded to, the other unresolved). Where as their CS used to be quite helpful and responsive I almost feel they have tightened it up to the point of being very scripted and the very final response isn't untypical of them. I'm starting to view them as good for cheaper prices but with poor CS when things go wrong.
I found the chat to be pointless for things 'off script' and quick and easy for minor issues such as delivery charges etc. They seem very scripted and won't change a response. Despite them telling me there wasn't a twitter team, there is @amazonhelp who unfortunately were pretty incompetent for me. Quick response times, but I sense really just there to be 'seen' to be responding.
I did see there is a independent complaints tool called Resolver from MoneySavingExpert.com where some people have claimed to have had success. This might be useful if you continue to get no-where with their CS teams.
Not sure if that is useful, and good luck to the OP.
I found the chat to be pointless for things 'off script' and quick and easy for minor issues such as delivery charges etc. They seem very scripted and won't change a response. Despite them telling me there wasn't a twitter team, there is @amazonhelp who unfortunately were pretty incompetent for me. Quick response times, but I sense really just there to be 'seen' to be responding.
I did see there is a independent complaints tool called Resolver from MoneySavingExpert.com where some people have claimed to have had success. This might be useful if you continue to get no-where with their CS teams.
Not sure if that is useful, and good luck to the OP.
I didn't even get a card and now amazon are at the point of just copying and pasting their original reply to every email I send to them
I genuinely cannot believe I am in this situation with them
I will be contacting my bank today
Soldato
Build a monopoly, and then become expensive and loosen customer service levels. Doesn't matter by then, as you'll have no choice but to shop at Amazon.
Associate
Have you tried calling them? Although you may not get a more helpful response it just might be easier to talk to someone about this.
With regards to the bank. If you can get to a point of a charge-back this will probably nuke any Amazon accounts (incl. Twitch etc.) and content as I suspect Amazon may just remove and deactivate any account. May not be a concern, but just flagging.
Other than that I would recommend also reaching out to their twitter team, you may get a more positive response. Could also try the Jeff Bezos twitter team to see if they are more helpful.
Associate
Absolutely. I sense though that they have outsourced their main UKCS, or it might just be a change of supplier that has tightened up rules and running a very strict process on responses.
they might be big but they're not even close to being a monopoly, in any given area they have competition and if they were to ramp up prices then plenty of people would shift - they've even got competition from within their own marketplace with regards to price
i've never actually had an issue w/ Amazon themselves. they can be annoying in that they sometimes don't ring the doorbell, but they seem to be one of the few that actually consistently use my specified safe place and put a card through the door advising this. some of Amazon's sellers though, are a different story, and both the ones i've had issue w/ were Chinese. both got sorted w/out too much issue but it was a bit of an annoyance/inconvenience waiting weeks for a delivery that never turned up. one of them gave a "tracking number" that showed only a "picked up" message - literally just that, no details at all - and was still showing that when they mailed me to say the item had been marked as delivered. got a refund straight away though. the other Chinese seller "sent" something that had an expected 5 or 6 week delivery, it never turned up, i complained, and they sent a replacement...from the UK, which arrived in 2 days :-/
Soldato
Something has definitely changed of late with their customer service. They're reluctant to do anything now.
The power button on my NZXT Manta was faulty (since I got it). Ended up replacing my PSU thinking that was the issue. After finally realising it was the power button, I contacted NZXT who kept saying they'd send a new one etc. In the end, spoke to Amazon who for the last 3 months have been redirecting me back to NZXT
They finally gave in and refunded, but it took around 8 months to get it sorted.
The power button on my NZXT Manta was faulty (since I got it). Ended up replacing my PSU thinking that was the issue. After finally realising it was the power button, I contacted NZXT who kept saying they'd send a new one etc. In the end, spoke to Amazon who for the last 3 months have been redirecting me back to NZXT
They finally gave in and refunded, but it took around 8 months to get it sorted.
Soldato
At the moment they don't, but it's getting closer every year
Yep called multiple times.
I'm now speaking to bank to get charge back sorted if possible end of my tether with it.
That is a bit premature no? If the issue occurred on Wednesday then you complained and got the first reply yesterday and then an update saying they're still looking into it then I'd surely wait for that to be resolved, there is still a good chance that someone has actually got your phone and it would be a bit dodgy to charge back £400 because you've been impatient or are letting yourself get needlessly worked up about it. You shouldn't need to call up multiple times etc.. if they're already looking into it.
Associate
I think the problem is they aren't doing anything further. They regard the item as delivered. Although obviously finding the neighbour, escalation etc. are all other avenues worth considering.