Amazon delivered to a neighbour that doesn't exist

dirtychinchilla said:
As much as you're in the right here, I think you need to be a little more patient. Their investigation must surely conclude that the number they delivered it to doesn't exist and therefore you haven't received the parcel. There is no other result...
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Hard when you know some robbing **** or unknown neighbour has your goods with seemingly no quick response time.
 
CREATIVE!11 said:
Can you not obtain a crime report number like at all? Just say report it as a potential courier theft? get a ref number then give that to amazon.

Just shows you've reported something. Explain to police you just need something / anything as some proof you've done something. Just to tick boxes and see where to go from there.

Edit: I'm pretty certain you will get this resolved though op. I'll eat my shoe if not. Either a replacement or a refund as long as you push through and point out that house does not exist etc.
Speak to a manager blah blah the usual.
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The police will not assist i tried my hardest
 
Spoke to a more understanding person for the 4th time on the phone told her info regarding police not going to get involved said they would open up a new investigation even though the first one was a joke

Let's see what happens

Charge back still being handled by Halifax takes around two weeks sometimes so if anything happens in mean time I will retract it
 
Update

Hello Thomas,

I'm sorry that you have not received your order
I want to make sure that you actually get your shipment in your hands as soon as possible, and I will immediately follow up on this matter. In order to check with our logistics partner I will ask the local carrier about the precise circumstances of the delivery.

Should the check reveal that the item has not been delivered properly, I will do something about it for you immediately. Note: Proper delivery also includes, for example, substitute delivery to a neighbor or housemate or handover to a relative or employee.

We expect processing to be complete by 4. September 2018.

If you receive the shipment before the results of the carrier investigation are available or if you have not heard from us again by 5. September 2018, please inform us by replying to this e-mail. If you want to contact us by phone or chat, then please use our contact form

Thank you for your patience.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today


I assume they mean October unless they have invented a time machine in which case could they borrow me it so I can go back and not order this phone :D

Trying to remain on the bright side
 
Unicorn said:
Courier driver is enjoying his nice new phone u paid for OP.. but in all seriousness odd for amazon CS to be bad :S They seem to be scripted now ill admit but i suspect you've actually been flagged by there own CS service/antifraud here, Anyone whos missing a £100 package won't email, They will livechat or phone and shout a lot. If a £400 phone of mine went missing id be going quite mental down the phone at them not emailing
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I've called them more than I've emailed.....
 
bJN said:
It'll get resolved, they've opened another investigation and likely this won't be looked at by a bottom feeder and they'll reasonably conclude that the courier is pulling a fast one and get a replacement sent to you ASAP. May be worth stopping the chargeback for now while this is ongoing though.
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Lol, charge back takes two weeks anyway I'd rather not stop it incase I can't then re open and it's another can of worms but I'll call Halifax Monday for advice . I will know the result by at least Thursday
 
freddie64 said:
Courier delivered to wrong street. (Andy Clark at 87 Whateverthestreetiscalled is enjoying a nice new phone.)

As has been mentioned, the van should have tracking to show where it was actually delivered to.

If the driver marked it down as "delivered successfully", surely it is the couriers fault not Amazons (although Amazon should be chasing them up on this).



Did you mention this to Amazon?
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Yes mentioned ring doorbell.

Couldn't be more unhappy with the situation ordering items for nearly 15 years online and never anything like this. Shocking how I've been treated
 
My gf went to another street with same name and number as my house in Nottingham some 16 miles from my house.

Lady was on nights but did say a parcel was tried to be delivered! Driver apparantly chucked it back in his van and buggered off

Could be coincidence but seems strange
 
dowie said:
Sorry but I’m not really seeing how this is shocking. It does seem like you’ve needlessly spent rather a lot of time getting worked up over a screwed up delivery over the space of just a couple of days, seemingly making several phone calls and your girlfriend making a 32 mile round trip to some other address.

Packages sometime get lost and you might not get a resolution in the space of a day, especially when they might need to contact the driver/courier etc... it should only have taken a few messages so far and not really needed to occupy much of your time. I’d just wait and see what they come back with early next week and try not to let it bother you, these things happen occasionally.
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Where did I say my gf had done a round trip? She works five minutes from the other potential address and our post has happened to go there before . It seems you may be getting more worked up than me.

Are you Andy Clark :D
 
HungryHippos said:
Generally Amazon are pretty good, and certainly good more than bad for me. I get most stuff delivered to work to avoid random deliveries going AWOL, I think the Amazon drivers prefer it as well as they can drop off 5-10 deliveries in one go (they get paid by the delivery) and our office is 24/7.

OP - I'd suggest also raising it to Jeff @ Amazon http://uk.businessinsider.com/bezos-explains-his-dreaded-one-character-emails-2018-4. I've used this once before when Amazon locked me out of my account twice in one day and couldn't tell me why. Jeff himself probably doesn't read the emails this address gets, but certainly someone higher up at Amazon will get back to you.
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Many thanks for that
 
HungryHippos said:
No problem. In your shoes I'd simply be asking for a refund I think and I'd go buy a new phone elsewhere. If their current investigations say they've delivered to a non-existent address (verifiable if it isn't on the Royal Mail database) then it's not going to show up on your doorstep anytime soon. Amazon should pick that one up internally with their delivery company instead of inconveniencing you.

I'd avoid charge back unless I had to as Amazon will ban you and any new accounts you try to create.
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I will contact Halifax on Monday and ask to put a hold on the charge back pending Amazon's second investigation
 
Investigation completed

They cannot be serious. I genuinely am speechless. The police will laugh at me AGAIN, they want me to file a police report against a house number street unknown and person unknown LOL

Dear Thomas,

the investigation is completed and we still need the police report. You can always file charges against person's unknown.

Thank you for understanding and your efforts.

Warmest regards,
Birgit Lauf


Charge back time
 
Jono8 said:
Wow. I am genuinely surprised by this from Amazon.

How can they expect you to get any sort of comeback or police report from an address that does not exist?

Be warned, if you do a chargeback you will likely get blacklisted from Amazon.
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Do you think I'd be happy to use amazon again?
 
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