Amazon delivered to a neighbour that doesn't exist

Jono8 said:
Out of interest, do they request the crime reference number so that they can claim on some sort of insurance?

For expensive items, perhaps they want the assurance they will get the money back before issuing a refund.
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Probably and I can see the logic but in awkward cases like mine it should have just been handled regardless.

It's all over Google I'm not the only one.
 
I was advised by the police an officer would call me. I said no it's okay I just need the reference number as a formality for Amazon to show I've reported it.

She said no an officer would still need to follow up as procedure.

I wonder how many hours of police time amazon have selfishly wasted considering their insurance would cover it in any case??

The woman on the phone even shouted to her colleague "which section to amazon ones go under"

Utter madness
 
Janesy B said:
One of those cases where you keep dealing with different morons until you stumble upon one that has 1 more braincell than the others and does the right thing. I had a Jigsaw (tool not old persons' hobby) go missing and I had 3 days of the guy on amazon chat assuring me that he spoke to the courier and it was on the van yet it still never showed. I had to try 5 different live chats before I got to one who had the sense to realise it was long gone and never arriving.
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Amazon are now next level. When you hit a brick wall with them no amount of shouting, fact firing etc works. Each and every person you speak to follows to the same end result or email reply. Its borderline robotic and terrifying.

I finally lost my **** earlier full on insanity mode and the Cs rep took it like an absolute trooper and I still ended up getting no where.

Thats where I rang the police in some sort of desperation / embarrassment. :D
 
Destination said:
Thing is. At some level this is a crime.
Theft or fraud or misrepresentation, it should be investigated, the person responsible caught, and the crime prevented from occurring again.
So you do not hit this brick wall again.
It isn't your fault, but it is someone's and they deserve caught and punished for it.
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I agree but surely this is up to amazon to put stricter delivery measures in and create their own private / police / insurance investigation not at the cost of the consumer.

If they had GPS coordinates this would have been sorted by now as clearly not been GPS tagged at my location.

It seems amazon has turned into a beast but the delivery methods, system is still catching up
 
The very fact they cannot provide GPS evidence of delivery or signature proof is almost an admission to me that they KNOW someone has nicked it. Basically their own courier and they won't admit, understandably. Its all very fishy to me.
 
dowie said:
Well thats a good result, honestly next time I wouldn't get so stressed about it, this stuff does tend to get resolved :)

(and make sure to use a credit card for online purchases!)
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The stressful part was the police initially refusing to give a crime reference number and amazon insisting they couldn't do anything without it meant I thought /felt it was not going to get resolved at all
 
Doug Gurr head of Amazon UK wanted to respond to me on this and one of his team emailed me apparently on his behalf, they are also keen to call me.

The money was recieved back into my bank today.
 
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