Hi there
Wondering if anyone here has had such an issue before.
Ordered a Avalla X-200 Smart Dehumidifier last Friday for £329.
Item was supposedly delivered last Sunday at 21:02 and handed to resident.
No such delivery happened, no attempt picked up on any of the external cameras either, so 100% not received.
Checked with neighbours and nothing.
So put a complaint into Amazon, system says contact the seller, done this but they say contact Amazon as delivered by Amazon.
So gone through this process but every time the response is file a police report.
Filed a police report, police rang me back requesting evidence of delivery such as a signed POD or photo evidence of where it was delivered. Amazon cannot or refusing to supply either, only willing to send their generic email stating parcel handed to resident but no proof of signature or photo, as such police cannot generate a crime reference number.
As anyone had this issue before? Any solution apart from raise a dispute with your credit card company?
I've got to say the interaction and customer service is absolute woeful. They literally close the chat and won't get anyone in management to call back.
Wondering if anyone here has had such an issue before.
Ordered a Avalla X-200 Smart Dehumidifier last Friday for £329.
Item was supposedly delivered last Sunday at 21:02 and handed to resident.
No such delivery happened, no attempt picked up on any of the external cameras either, so 100% not received.
Checked with neighbours and nothing.
So put a complaint into Amazon, system says contact the seller, done this but they say contact Amazon as delivered by Amazon.
So gone through this process but every time the response is file a police report.
Filed a police report, police rang me back requesting evidence of delivery such as a signed POD or photo evidence of where it was delivered. Amazon cannot or refusing to supply either, only willing to send their generic email stating parcel handed to resident but no proof of signature or photo, as such police cannot generate a crime reference number.
As anyone had this issue before? Any solution apart from raise a dispute with your credit card company?
I've got to say the interaction and customer service is absolute woeful. They literally close the chat and won't get anyone in management to call back.