Amazon Issue - Item says delivered, but not delivered and refusing to refund or re-attempt delivery.

ik9000 · 15 Mar 2023 at 19:42

HungryHippos said:
They need to activate it thought right? I don't think the gift cards work unless they're activated at the till, though please correct me if wrong in that assumption.

Otherwise how do the £10-£100 ones work for example? I have bought some before where you can define how much is on them.

those have to be swiped and the money loaded onto them. There is another kind with the value already assigned and just a redeem code hidden behind a silver scratch panel. Those need no processing/data addition SFAIK. You scratch the silver off, type code into Amazon site and job done (or it should be).

HungryHippos · 15 Mar 2023 at 19:44

ik9000 said:
those have to be swiped and the money loaded onto them. There is another kind with the value already assigned and just a redeem code hidden behind a silver scratch panel. Those need no processing/data addition SFAIK. You scratch the silver off, type code into Amazon site and job done (or it should be).

You're probably right but it's still a LIDL => Amazon issue though I think, and your purchase contract is with LIDL. In this scenario I think LIDL should have replaced it and taken it up with Amazon if they wanted to chase it.

kieran_read · 15 Mar 2023 at 22:26

Haggisman said:
I don't mind them putting it in a safe place, assuming it IS a safe place and not somewhere visible from the road.

However, they then take the "safe place" card with big bold letters on it saying "PARCEL BEHIND BIN" and for some reason wedge it in the door seal rather than putting it through the letter box... ¯\_(ツ)_/¯

yeh it was dumb, my bin is literally on the path people walk on in the town centre....on a road that people park on all day for quick access (i literally live adjacent to the town) was just a really dumb move on Amazon, as it was only a tenner didn't have an issue giving me a redund though.

HungryHippos said:
They need to activate it thought right? I don't think the gift cards work unless they're activated at the till, though please correct me if wrong in that assumption.

Otherwise how do the £10-£100 ones work for example? I have bought some before where you can define how much is on them.

I used to work in retail this is correct, if you were to steal any of those cards in the store and walk out not a single one would actually work or have any value. The value is only added when scanned on the till and processed so this woulud 100% be a Lidl issue.

HungryHippos · 15 Mar 2023 at 22:27

kieran_read said:
I used to work in retail this is correct, if you were to steal any of those cards in the store and walk out not a single one would actually work or have any value. The value is only added when scanned on the till and processed so this woulud 100% be a Lidl issue.

If that's the case LIDL should still be able to activate it, even if scratched, or just ask for a new one if they won't.

Paid for something, it should work really!

leezer3 · 15 Mar 2023 at 22:49

ik9000 said:
those have to be swiped and the money loaded onto them. There is another kind with the value already assigned and just a redeem code hidden behind a silver scratch panel. Those need no processing/data addition SFAIK. You scratch the silver off, type code into Amazon site and job done (or it should be).

Nope.
They definitely require activation, even the ones with the scratch panel on.

LIDL need to call ePay, who are the company who deal with this on the backend.
They'll want both bits of reciept- You should have got a separate bit on with the gift card value, the serial from the card and another few numbers (the relavant one is called the VIRN but that's not really important), which let ePay void the card to retry.

If you're missing the second bit of receipt, LIDL probably haven't activated the card.
Our tills prompt to do this automatically (scan the second barcode on the card / swipe the magstripe), but I don't know what thiers do.

valve90210 · 16 Mar 2023 at 09:20

I see, that makes sense, though the Lidl I got it from said they couldn't do anything because it had been scratched off. Guess the person I spoke to just didn't know what they were talking about.

leezer3 · 17 Mar 2023 at 21:51

The scratch off makes absolutely no difference

Only real thing it's there for is to stop people writing down the numbers from all the cards on the shelf & then using them once someone else buys them.

(You need the number under there to activate with Amazon)

kona786 · 18 Mar 2023 at 11:49

leezer3 said:
The scratch off makes absolutely no difference

Only real thing it's there for is to stop people writing down the numbers from all the cards on the shelf & then using them once someone else buys them.

(You need the number under there to activate with Amazon)

Indeed. The ***** at amazon could have at least told him that so he could go back to the vendor and tell them.

HungryHippos · 18 Mar 2023 at 11:51

kona786 said:
Indeed. The ***** at amazon could have at least told him that so he could go back to the vendor and tell them.

They did, did you read their post?

valve90210 said:
Amazon, still insisted I needed to take it up with the retailer. I was heading to the Lidl anyway the next day so I took the gift card and receipt on the off chance that they might be able to help. As I suspected they didn't do anything.

kona786 · 18 Mar 2023 at 11:57

HungryHippos said:
They did, did you read their post?

I did. But it wasn't clear if they said why...

Only then can he challenge them if lidl said no.

HungryHippos · 18 Mar 2023 at 12:00

kona786 said:
I did. But it wasn't clear if they said why...

Only then can he challenge them if lidl said no.

People who work in retail said LIDL need to sort it, they didn't activate the card properly, which was what I thought as well.

I'm all up for moaning that Amazon messed something up if they actually did, but I would not expect them to fix an issue that is not their fault.