AMD 9800X3D ETA OFFICIAL THREAD

[GamingRobioto]

Thanks, the 78 units that were meant to arrive today has not gone as planned?

Yeah, it would be good to know if anymore are due to arrive today, it will stop me getting distracted from my work!

 

[gordon86pl]

Jus for people knowledge just spoke with OCUK and it doesn't matter what time you order apparently but the time they got it in the warehouse system.
I have ordered 14:12 but there system received it 14:38 .

 

[GamingRobioto]

Jus for people knowledge just spoke with OCUK and it doesn't matter what time you order apparently but the time they got it in the warehouse system.
I have ordered 14:12 but there system received it 14:38 .

Oh... well that throws a spanner in the works as that potentially makes it near impossible to tell where we are in the queue now.

 

[HappySheep]

Jus for people knowledge just spoke with OCUK and it doesn't matter what time you order apparently but the time they got it in the warehouse system.
I have ordered 14:12 but there system received it 14:38 .

is that why mine say date of order 07.11.2024 at 14:07:37 even though I think it was bit earlier but I'm not sure

 

[Monkeyboysteve]

Ah, "Linux ISOs"

Exactly. lots and lots of isos. nothing else guvner I swear. Many of them are actually legit dvd rips (that i own) as I no longer have a media drive tbh.

 

[xico]

Jus for people knowledge just spoke with OCUK and it doesn't matter what time you order apparently but the time they got it in the warehouse system.
I have ordered 14:12 but there system received it 14:38 .

Now my day is ruined I was thinking I might get in on this week batch. Order was placed 14:19:52.

 

[Monkeyboysteve]

Oh... well that throws a spanner in the works as that potentially makes it near impossible to tell where we are in the queue now.

Must be impossible to do it exactly by order time, but it would still feel unfair if you ordered at 2pm and didn;t go your CPU today, when other people that ordered theirs well after did.

I will be crying onto my free haribo later thinking about all those that had to wait a few days longer. stay strong!

 

[Hicks12]

Jus for people knowledge just spoke with OCUK and it doesn't matter what time you order apparently but the time they got it in the warehouse system.
I have ordered 14:12 but there system received it 14:38 .

Thanks for the info, that seems a bit silly as a system...surely the sync should be first in first out anyway.

Gibbo has been saying ordered as a time so I would assume he means when we ordered not when warehouse received as that is a clear difference.

Maybe the call staff was just telling you they don't know as they don't at the moment.

Guess we just need to wait and see!

 

[Gibbo]

I'm curious what method was used to select what orders got dispatched?

I believe it is chronological order.

Still I ask people be patient, as I say more stock is en-route and due within the next 7 days is a further 300-400 units which should guarantee every order is shipped that was placed on launch day before 14:15 and plenty of the orders placed between 14:15-14:30 we may even clear all those.

As I say I placed orders for 10,000 units back in October, so I judged the demand for this product very well, as such getting my orders in so early and also going big with the ordering should in theory guarantee OcUK very good allocation of waves 2 and 3 of incoming UK stocks.

Just need to be patient, as the saying goes all good things come to those who wait.

 

[Gibbo]

Thanks, the 78 units that were meant to arrive today has not gone as planned?

Yes it was 108 plus 78, in total we had 166 units come in.

 

[loonyk]

Must be impossible to do it exactly by order time, but it would still feel unfair if you ordered at 2pm and didn;t go your CPU today, when other people that ordered theirs well after did.

I will be crying onto my free haribo later thinking about all those that had to wait a few days longer. stay strong!

I probably would agree with you. Knowing I've ordered earlier to and didn't get it, but the ones ordered later got it shipped doesn't comfort me at all.

 

[Monkeyboysteve]

my dcs install is over 600gb right now sitting on a 1tb nvme drive, dread the day when ive gotta whack it on a 2 tb drive

Nice. I am still a beginner at DCS. for ages I was jumping in each plance just to mess around and while fun I had no idea what I was doing (still don't) so now trying to learn the F/A 18c and stick with it. one day I will learn how to power it up without help.

I know I have overkill. but after today I will have 3 2tb M.2s (I know I should get some 4tb drives, but I bought them all seperate and on sale.) an 8tb HDD for mass storage of my mooooovies and now another 2tb m.2 cause... why not? lol. I do have another 4tb HDD that I use for games that really don't need ssd speed, but not sure if I will even bother connecting up. more wires and faff.
also i never remember where any games are stored as I have too many drives. lol.

 

[Monkeyboysteve]

UPDATE

Good morning ladies and gentlemen, out of yesterdays delivery of 186 units, only 166 units arrived, these have now all shipped out and so based on courier method selected 166 of you should be getting your 9800X3D today.

Our largest batch of stock is still delayed, it has been released from customs now, as such we are just waiting on the distributor to sort shipping out to themselves, which will hopefully happen today and to then ship out to ourselves which should in theory happen tomorrow or Friday fingers crossed, this is for 300 units if all goes as planned, as the distributor does not have the stock yet they cannot confirm if our allocated 300 units are all there or not, once they confirm to me I shall confirm here, but they are now in midlands awaiting pickup from the distributor, hopefully that will be done today/tomorrow and with us Friday latest, worse case Monday.

We are also expecting another 80-100 units next week, so if all goes to plan we are expecting another 300-400 in coming days which should clear all orders before 14:15 and some after this time.

Second larger waves of stock is still unknown, hopefully some more clarity on shipping times next week which should start hitting orders after 14:30 and beyond as the largest bulk of orders was prior to 14:30.

Cheers Gibbo, must be hard for you guys not knowing exactly when the stock is coming in due to customs etc. Bit of a **** up launch worldwide really.

 

[Gibbo]

Thanks for the info, that seems a bit silly as a system...surely the sync should be first in first out anyway.

Gibbo has been saying ordered as a time so I would assume he means when we ordered not when warehouse received as that is a clear difference.

Maybe the call staff was just telling you they don't know as they don't at the moment.

Guess we just need to wait and see!

This does sound plausible, as when I have ordered things online, I don't actually see that order appear in the ERP until later, but with the old ERP/Website and I am sure its similar with this new ERP that paying using the OcUK checkout with a debit/credit card always seemed to be quickest method.

I know on 3080 launch, Amazon payments caused a huge disaster, as Amazon made it look like people had placed an order successfully, but OcUK never received the order and Amazon never took the funds, but Amazon did not make those customers aware until 24-48hrs later. This was totally out of OcUK's control and was a server issue at Amazon's end timing out.

As such for brand new product launches in high demand I'd always avoid external check outs like Amazon, Paypal, Finance etc.

OcUK has made huge improvements on our own servers and this was proven with 9800X3D launch as our website never went down, in fact it did not even slow down.

 

[Monkeyboysteve]

I believe it is chronological order, whether courier method and payment method can slightly throw a spanner in works I do not know.
As with previous launches on a hot in demand product I'd always advice paying with a debit/credit card on OcUK's checkout and selecting DPD next day, this method should be the quickest method of checking out and is the majority of what our customers use, so that may help.

However we are on a new ERP nowadays and I have no clue how it works and no ability to interact with it, whereas I knew the old systems inside out because I had worked pretty much every role in OcUK from 2001 from sales, technical sales, technical, warehouse goodsin and packing, purchasing, marketing and website content. Now we are on a new ERP I am strictly purchasing so have less visibility which is a shame but the company is no longer operating out of a small unit with around 20 staff, its now a global operation. Saying that still for our size I think OcUK has maintained the personal touch very well which is incredibly hard to keep as companies grow.

Still I ask people be patient, as I say more stock is en-route and due within the next 7 days is a further 300-400 units which should guarantee every order is shipped that was placed on launch day before 14:15 and plenty of the orders placed between 14:15-14:30 we may even clear all those.

As I say I placed orders for 10,000 units back in October, so I judged the demand for this product very well, as such getting my orders in so early and also going big with the ordering should in theory guarantee OcUK very good allocation of waves 2 and 3 of incoming UK stocks.

Just need to be patient, as the saying goes all good things come to those who wait.

Would you advise against paypal over credit/debit card for speed on launches like this in the future? NVM just read your message above. will do this in the future., never even considered it. was in a panic trying to checkout.

 

[Gibbo]

Cheers Gibbo, must be hard for you guys not knowing exactly when the stock is coming in due to customs etc. Bit of a **** up launch worldwide really.

Yes, in fairness to AMD I think each country got several thousands units, though UK missed launch, I think in the UK on launch day there was under 100 units, due to the bulk of the thousands all been sat in customs which are now coming through at distributors and been spread amongst the resellers from wave 1 stock.

Rest of world got thousands for launch, but the demand was off the scale, due to a number of a factors, 9800X3D been an amazing product, Intel launch very poor by comparison and the fact AMD priced it same as 7800X3D on launch and of course OcUK held that MSRP for launch for entire period of taking orders, which I believe no competitor did, I did see other competitors charging as high as £550 for the product.

 

[Hicks12]

This does sound plausible, as when I have ordered things online, I don't actually see that order appear in the ERP until later, but with the old ERP/Website and I am sure its similar with this new ERP that paying using the OcUK checkout with a debit/credit card always seemed to be quickest method.

I know on 3080 launch, Amazon payments caused a huge disaster, as Amazon made it look like people had placed an order successfully, but OcUK never received the order and Amazon never took the funds, but Amazon did not make those customers aware until 24-48hrs later. This was totally out of OcUK's control and was a server issue at Amazon's end timing out.

As such for brand new product launches in high demand I'd always avoid external check outs like Amazon, Paypal, Finance etc.

OcUK has made huge improvements on our own servers and this was proven with 9800X3D launch as our website never went down, in fact it did not even slow down.

Yeah that's fair, there is a difference between order created and order paid/complete to send to warehouse for packing I would assume that's the potential bit of difference at play.

Either way, thanks for giving as much info as possible in terms of shipments coming in as ultimately that's the real teller for when things are happening.

Hope you end up getting the maximum you ordered delivered and my 14:18 order ends up in an earlier batch ha.

 

[Monkeyboysteve]

Yes, in fairness to AMD I think each country got several thousands units, though UK missed launch, I think in the UK on launch day there was under 100 units, due to the bulk of the thousands all been sat in customs which are now coming through at distributors and been spread amongst the resellers from wave 1 stock.

Rest of world got thousands for launch, but the demand was off the scale, due to a number of a factors, 9800X3D been an amazing product, Intel launch very poor by comparison and the fact AMD priced it same as 7800X3D on launch and of course OcUK held that MSRP for launch for entire period of taking orders, which I believe no competitor did, I did see other competitors charging as high as £550 for the product.

Yeah, other competitors really did take the mickey on this launch. shameful really. don't expect it from big name retailers imo.

 

[Gibbo]

Hi there

I just checked with people who know internally:

OcUK check out with debit/credit card is the fastest checkout method and should appear in OcUK warehouse almost instantly unless payment declined or other item out of stock, on product launch always best to order the launch product SOLO.

Amazon/Paypal check outs, we don't see these until the API does the callback to us, hence these methods can cause a delay in OcUK getting the order, in times of high demand we have experienced their servers timing out and we never get the order and they can be slow at informing the customer of the failed transaction or never inform them.

Finance, wont get a queue position until it is approved, this can cause a considerable delay in us receiving the order, avoid on new product launches.


In short if your impatient, want to be as high up in the queue as possible make sure your payment method is debit/credit card using the OcUK checkout and select DPD next day shipping.

 

[Christoph]

Jesus. It's like losing a loved one... Well maybe a distant aunt that smells a bit funny, but still a bit tragic.

A positive end to this saga - customer service confirmed they were looking at a totally different order and bumped me up to DPD Next Day free of charge for the scare.

Didn't make it to the first batch but just happy I still have a CPU allocated.