An all encompassing Steam FAQ thread

Confused · 29 Nov 2012 at 19:14

But can you *move* games with the in-built Steam options? Or is it that once you've said where you want it, that's where it comes.

Antar Bolaeisk · 29 Nov 2012 at 19:20

Confused said:
But can you *move* games with the in-built Steam options? Or is it that once you've said where you want it, that's where it comes.

You can't move the already installed games. To get around this I created a symlink to the entire steamapps folder.

Majik · 19 Jan 2013 at 15:47

STEAM problem

In all steam games, when the game is loaded up. Trying to set controls it doesn't matter what key on the keyboard I press it goes down as shift.

Has anyone had this problem before or does anyone know how to fix it?

Thanks in advance,

Majik.

ThomBassmonkey · 19 Jan 2013 at 16:33

Refund from Steam on DLC that won't download.

I'm trying to get a refund for the Fable 3 DLC (both quest packs). The problem is that I put in the code and it brings up a blank template for the DLC (doesn't even say what it is that I'm trying to download) then after trying to load, brings up an error message.

I'm trying to get it sorted and they've been cheeky enough to offer me a "one-time customer service gesture" of store credit for it.

Obviously it's one thing if my computer couldn't run it, but it's the actual download that's the problem so I'm trying to dispute it on the grounds that the item I've paid for hasn't been provided. I wouldn't even mind the credit, but that they're trying to make it a one time gesture when the problem's with the download, not the game is silly.

Anyone got any experience in this?

Quick Mustard · 19 Jan 2013 at 16:51

Try this approach:

ThomBassmonkey · 19 Jan 2013 at 16:52

haha, nice. I'll keep pushing then.

It was over 7 days ago though but at least it shows they do obey some laws.

lurkio · 19 Jan 2013 at 17:10

Quick Mustard said:
Try this approach:

Woo Hoo , nice one buddy

ince · 19 Jan 2013 at 17:19

He was banned shortly thereafter

Pestilence · 19 Jan 2013 at 17:28

ince said:
He was banned shortly thereafter

LOL

Fenris · 19 Jan 2013 at 17:30

Yeah, unfortunately "UK Law" does not actually cover digitally purchases software. There is actually nothing in the DSR about it.

Also you say you "entered the code", did you actually buy the DLC from steam?

I would think you would be talking to support about getting the problem fixed rather than asking for a refund right off the bat.

NuggetUK · 19 Jan 2013 at 17:40

Calling a fake on that image, surely?

orderoftheflame · 19 Jan 2013 at 17:41

Fenris said:
Yeah, unfortunately "UK Law" does not actually cover digitally purchases software. There is actually nothing in the DSR about it.

This. Someone got lucky and pulled a fast one with a support rep that didn't bother to check.

orderoftheflame · 19 Jan 2013 at 17:43

Seems odd? Are you sure it's limited to Steam games?

You could try disabling the Steam overlay? That's the only thing I can think could possibly affect it.

Fenris · 19 Jan 2013 at 17:43

PvtJoker said:
Calling a fake on that image, surely?

Possibly, however it could have just been a matter of a "Just give him a refund" from a manager.

dreigns · 19 Jan 2013 at 18:47

isn't the fable 3 GFWL and the code needs to be put in that plus you can download it off that as well

Aedus · 19 Jan 2013 at 19:08

Fenris said:
Possibly, however it could have just been a matter of a "Just give him a refund" from a manager.

Probably realised he would just suck time needlessly for a game which probably cost £5, and knew it wasn't worth it.

Zenduri · 19 Jan 2013 at 19:16

i fought steam and won too. had them refund me Ghost Recon Future Soldier... what a pile fo trash that was. Only took 18 days and 22 message

NuggetUK · 19 Jan 2013 at 19:24

They still have your money so not a refund.

ThomBassmonkey · 19 Jan 2013 at 20:34

dreigns said:
isn't the fable 3 GFWL and the code needs to be put in that plus you can download it off that as well

Yeah, this.

I bought the DLC from Steam and had to put the code in in GFWL (which is where it didn't work).

As with all things, it's the seller's responsibility which is why I've gone to steam.

Also I didn't go straight for a refund, my original ticket I asked for them to either make it possible for me to access it or give a refund.

I don't think I've been unfair, I bought the DLC on the first, tried to put in the code over the next week-ish (thought it might be the xmas rush) and then made the ticket asking for either a fix or for it to be fixed. So far I've had various emails telling me to screenshot it, make sure the code was right, download GFWL again etc and only after about 10 days did I actually get an offer of store credit.

I understand some people do try to pull fast ones or their computer can't handle the game they've bought (which is their fault for not checking, Steam understandably don't want to take the hit for that) but this is genuinely that I can't access the content.

jakspyder · 19 Jan 2013 at 20:37

My brother used my mothers card to buy £173 worth of TF2 cosmetics. (what a ***)

Anyway, i managed to get them to refund all of that.

I pulled the old "purchased without permission" stuff. and that if we dont get the money back. We'll just get the bank to reverse the charge. Locking the account and thus preventing any further steam purchases in future.

(didnt word it quite like that

) I was polite and explained it. Despite the initial copy and paste answer of "we dont do refunds" they were accommodating once i pushed a bit harder.