Another eBay issue thread

Cavallino

Cavallino

Cavallino

Soldato
Joined
8 Dec 2004
Posts
15,125
Location
Hampshire
So I bought a DGM 24" off ebay the other day. Happy to have received, not so happy to find out its defective. A line of various Blue colours/pixels going down the right side of the monitor.

The description of the sale did not make any mention of this, furthermore the description also stated it was "hardly used".

But when I received it I have to say that there was a fair amount of dust at the back/in the grills, which I wiped off (probably shouldnt have done this but meh).

So my question, am I in my right to send this back and if so, would I get a refund on the delivery as well as the price of the monitor?

Benefit of the doubt, perhaps the monitor was damaged enroute? If so is there any other avenue for claims on this?

Thanks folks.
 
Yep paid via Paypal :)
(Any link about this dispute process? I've never been in a position to file for a dispute before).
Thanks NeoReloaded.
 
Yep have done chuffnut/cainer and asked him for a refund, (I also asked him for his email address to send pictures of said fault).

But reason I was asking as above is just to get an idea about what the process could potentially and eventually entail.
 
Hmm good idea da_ging. Will up the photos somewhere and link him to it.

EDIT: Done. Thanks again da_ging (and all).
 
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Hey folks. I got a reply from the seller yesterday:

"Sorry for the delay, I'll need to look at the pictures on my computer first, as in on my phone.
Have you tried adjusting the setting both on the screen and your computer, I never had any issues with it."

I've tried a plethora of things to try and get the monitor working but the problem is most definitely inherent to the panel itself.

Now as I said I have given him the benefit of the doubt as he has a reasonably high ebay rating (+100 odd).

However his description did say it was hardly used (yet it collected a lot of dust). And came with "all the cables". It only came with the SVGA cable (no power cable.

I will wait till the end of the week before proceeding any further, is this reasonable? (this is assuming the seller does not play ball or does not reply back to me as promised above).

Thanks folks.
 
Thanks folks. Appreciate your help.
Sent him another message. Will give him till the end of the week. If nothing then I will open a claim.

Now out of interest, once I open a claim, presumably this is the point of no return in terms of the "feedback relationship" going sour.

I.e. if I decide to put negative feedback, could he put negative feedback in turn? If so, how can negative feedback be applied to me considering I paid immediately, provided around 30 pictures of the defect in question and kept constant communication?
 
To be honest, the dust is not even my gripe, just a point Id mention.
Heres the description.

"For sale is my hardly used computer monitor.
It's a DGM 23" LCD screen with a resolution of 1920x1200 and viewing angles of 180degrees.
I'm only selling this as I have moved my computer and now use my tv as the monitor. This screen is in fantastic condition and comes in its original box and packaging with all the leads needed."

(Incidentally its a 24" and as I mentioned, didnt come with the power lead - so a few inconsistencies there already which perhaps may have biassed my view concerning "hardly used" as being "still in box".)

Here are some pics:

http://imageshack.us/photo/my-images/217/img1156y.jpg/
http://imageshack.us/photo/my-images/11/img1153vl.jpg/

Anyway will give him benefit of the doubt till end of the weekend. If nothing happens after that, then off to the claims dept.
 
See I want to, but im just putting myself in his shoes. For example I have been travelling in Europe for the past 3 days and didnt get any chance to check my emails so by the same token perhaps hes "engaged" in some shape or form. So thats why I wanted to give him the benefit of the doubt, cause if it was me, I would have probably not been able to respond.

Mind you if I know there was a problem, I would do everything in my power to ensure its resolved.

He's already responded to me saying he needs to check the pictures, but hasnt responded since. Anyway give it a day or two and then I will take action :)
 
horrorwood said:
Yep I recommend being patient. Although if you do the paypal claim route you probably wont have to send the item back... not that its any good but atleast it saves you on the hassle with return postage etc!
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Is that so? I was wondering about the "returning part" since obviously I paid for the item to be posted to me so I will lose the postage on that. And I thought I was going to get screwed on return postage.


horrorwood said:
Just out of interest how much was the monitor?
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I paid £89 for the monitor + £6 for postage.

jeff6475 said:
what happens if he has no money in his paypal account ?
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Interesting question which I would be interested to hear the answer.
 
Thanks Tute. Agree with your points. I do want to end it amicably of course, thats my nature. But it may ultimately have to go down another route.
 
Hey folks. Just an update. Got this reply from him today:

"Sorry for the delay, I'm trying to get a friend who knows about computers (he built mine) to look at the pictures to see if he can help. I will have an update by tomorrow
Thank you for your patience."

But I responded:

I understand your comments, but please understand from my point of view that the monitor is defective and not as described in the original description. The nature of the problem is inherint to the physical design i.e. hardware, not software.

I would surmise that it may have been damaged in transit and would strongly recommend you take this up with your courier company to seek compensation for damage. By all means use my photographs as evidence.

In the meantime, I hope you will proceed to refund me the amount of money as quickly as possible and cover the postage to return the item to you. This has now been pending for nearly 2 weeks and I am sure you will agree with me that this is quite a long period of time. I can see you do not have negative feedback and as such am confident that you can conclude this issue in a positive manner for both of us.

Hoping for your kind cooperation in this matter and response by tomorrow.

To be honest it seems like hes stalling or buying time for some reason... is there a time limit for "returns" or claims?
 
Thanks for your feedback folks. I think Im going to stick to my original plan and wait till Sunday. If nothing by then, I will start the claims process.

You would think that he would try to ensure that his feedback is protected by keeping better communications with me about such a thing.
 
Feek said:
There's probably a post on another forum somewhere, 'sold my monitor, the buyer is claiming it's broken' where people are asking if he took photographs of it working before it was sent and whether he made a note of the serial number!
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Hehe probably :) Thing is, he didnt even show the monitor in his actual ebay auction.

Also his auction states he accepts returns.
 
Great bit of advice there Terrier thanks.
Just one question. Someone mentioned here that I do not have to send the item back. In what circumstances would this be? I am conscience of postage costs and do not want to lose money on this if he is not going to reimburse me for it.

And with reference to the dispute. So you mean I should just raise the dispute on paypals webpage (as opposed to going through ebays dispute system?)
 
Well folks, just got a reply! And I was just about to put a claim through...

"thank you for your patience. it seems clear that the item was damaged in the post via royal mail. It's my understanding that either one of us can put a claim into royal mail, given that posting the screen again would potentially lead to more damage even though it was well packaged.

(Cavallino: I disagree, it was packed with the polysterene but it was not covered with even a bag to make sure its "packed well" and doesnt move around. Infact it still moves around despite the polysterene mould)

I'm slight reluctant to issue a full refund as the damage is through no fault of mine, I do understand that it is also no fault of yours also.
I'd like to propose that I would fully support you putting a claim into royal mail for the full cost of the screen. alternatively I am will to issue a part refund and you keep the screen, given that the damage is very minor and does not appear to impede use of the screen.
As you stated I don't have good feedback and would like to keep it that way. I hope you find one of these options acceptable.
"

Now I honestly dont know what to think here... is he taking me for a ride or being genuine, based on the contents of the ebay listing and the reality, I really have to say that its not accurate... but... again no negative feedback from the guy...

What do you folks think?
 
Feek said:
The contract with Royal Mail is with the person who sent it, he has to make the claim, they won't deal with you as they have no contract with you.
Click to expand...

Thats my understanding also.

moogle said:
What cable are you using to connect to the monitor?
Click to expand...

Take your pick :) Tried all sorts of combinations to ensure that its nothing silly as that, but the problem replicates itself regardless of cable type.

I am tempted to just say give me some money back and keep the monitor.

What do you all think? And if I do this, how much should I ask for (it cost me £89)
 
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