Another eBay issue thread

Cavallino

Cavallino

Cavallino

Soldato
Joined
8 Dec 2004
Posts
15,125
Location
Hampshire
So I bought a DGM 24" off ebay the other day. Happy to have received, not so happy to find out its defective. A line of various Blue colours/pixels going down the right side of the monitor.

The description of the sale did not make any mention of this, furthermore the description also stated it was "hardly used".

But when I received it I have to say that there was a fair amount of dust at the back/in the grills, which I wiped off (probably shouldnt have done this but meh).

So my question, am I in my right to send this back and if so, would I get a refund on the delivery as well as the price of the monitor?

Benefit of the doubt, perhaps the monitor was damaged enroute? If so is there any other avenue for claims on this?

Thanks folks.
 
Yep paid via Paypal :)
(Any link about this dispute process? I've never been in a position to file for a dispute before).
Thanks NeoReloaded.
 
Yep have done chuffnut/cainer and asked him for a refund, (I also asked him for his email address to send pictures of said fault).

But reason I was asking as above is just to get an idea about what the process could potentially and eventually entail.
 
don't use emails keep it all to ebays messaging system so everything is on record for ebay/paypal, upload the pics to photobucket or similar and send him the links

as for starting a dispute I've always started any disputes directly with paypal although you can do it with ebay I think via paypal is the better option
 
Hmm good idea da_ging. Will up the photos somewhere and link him to it.

EDIT: Done. Thanks again da_ging (and all).
 
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Take pictures of the monitor, upload to Photobucket etc and link them from the eBay messaging system. Serial number as well. Give him a couple of days to reply. Perhaps Monday if he's a business seller, then raise a ticket with eBay if no response by then.
 
Hey folks. I got a reply from the seller yesterday:

"Sorry for the delay, I'll need to look at the pictures on my computer first, as in on my phone.
Have you tried adjusting the setting both on the screen and your computer, I never had any issues with it."

I've tried a plethora of things to try and get the monitor working but the problem is most definitely inherent to the panel itself.

Now as I said I have given him the benefit of the doubt as he has a reasonably high ebay rating (+100 odd).

However his description did say it was hardly used (yet it collected a lot of dust). And came with "all the cables". It only came with the SVGA cable (no power cable.

I will wait till the end of the week before proceeding any further, is this reasonable? (this is assuming the seller does not play ball or does not reply back to me as promised above).

Thanks folks.
 
Not quite sure about getting back costs of postage. Check out the ebay forums. I'm sure there will be an answer there. When returning it, use recorded delivery/ get a receipt for proof of postage etc.
 
Cavallino said:
Still no response from him. Its bizzare considering hes got a high feedback rating with no negatives.
Click to expand...

look's like he will be getting his first negative then :)

cant stand sellers who dont answer there mail's in a timely fashion,i always answer a mail with 12 hour's if im selling/sold something.

dont sound good due but i hope it get's resolved soon
 
Thanks folks. Appreciate your help.
Sent him another message. Will give him till the end of the week. If nothing then I will open a claim.

Now out of interest, once I open a claim, presumably this is the point of no return in terms of the "feedback relationship" going sour.

I.e. if I decide to put negative feedback, could he put negative feedback in turn? If so, how can negative feedback be applied to me considering I paid immediately, provided around 30 pictures of the defect in question and kept constant communication?
 
Sellers can't give negative feedback to buyers.

Your absolutely covered.

I wouldn't hang around, I'd go straight to resolution centre. The resolution centre isn't a "place to argue", it's the correct way to get the eventual outcome sooner.

You paid for something that didn't arrive in the condition advertised.

You'll forfeit the postage costs to return it to him unfortunately.
 
Cavallino said:
...

However his description did say it was hardly used (yet it collected a lot of dust).

...
Click to expand...

So? the amount of dust accumulated doesn't really have a baring on whether it was hardly used or not. It's a monitor, it could have been sitting on a desk for the last six months connected (or not) to a computer which was not being used. If it was not turned on in that time then it would be correct to say it was hardly used but it also may have a build up of dust on it.

Hardly used doesn't mean it's necessarily spent it's entire life in a box ...
 
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