Another eBay issue thread

To be honest, the dust is not even my gripe, just a point Id mention.
Heres the description.

"For sale is my hardly used computer monitor.
It's a DGM 23" LCD screen with a resolution of 1920x1200 and viewing angles of 180degrees.
I'm only selling this as I have moved my computer and now use my tv as the monitor. This screen is in fantastic condition and comes in its original box and packaging with all the leads needed."

(Incidentally its a 24" and as I mentioned, didnt come with the power lead - so a few inconsistencies there already which perhaps may have biassed my view concerning "hardly used" as being "still in box".)

Here are some pics:

http://imageshack.us/photo/my-images/217/img1156y.jpg/
http://imageshack.us/photo/my-images/11/img1153vl.jpg/

Anyway will give him benefit of the doubt till end of the weekend. If nothing happens after that, then off to the claims dept.
 
See I want to, but im just putting myself in his shoes. For example I have been travelling in Europe for the past 3 days and didnt get any chance to check my emails so by the same token perhaps hes "engaged" in some shape or form. So thats why I wanted to give him the benefit of the doubt, cause if it was me, I would have probably not been able to respond.

Mind you if I know there was a problem, I would do everything in my power to ensure its resolved.

He's already responded to me saying he needs to check the pictures, but hasnt responded since. Anyway give it a day or two and then I will take action :)
 
Yep I recommend being patient. Although if you do the paypal claim route you probably wont have to send the item back... not that its any good but atleast it saves you on the hassle with return postage etc!

Just out of interest how much was the monitor?
 
horrorwood said:
Yep I recommend being patient. Although if you do the paypal claim route you probably wont have to send the item back... not that its any good but atleast it saves you on the hassle with return postage etc!
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Is that so? I was wondering about the "returning part" since obviously I paid for the item to be posted to me so I will lose the postage on that. And I thought I was going to get screwed on return postage.


horrorwood said:
Just out of interest how much was the monitor?
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I paid £89 for the monitor + £6 for postage.

jeff6475 said:
what happens if he has no money in his paypal account ?
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Interesting question which I would be interested to hear the answer.
 
As others have said, don't go straight for the Paypal route and try to be as amicable as you can. Suggest that it most likely was damaged in transit etc.

If the seller becomes a bit of a **** then start a dispute.

Cavallino said:
Interesting question which I would be interested to hear the answer.
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Well normally Paypal would try to take the funds from his bank account or put it negative and chase him for payment.

What they actually do is anyone's guess however - sometimes they do the above, sometimes they'll realise they're not going to see a refund, refuse to take the hit themselves and instead refuse your claim and let you foot the bill.
 
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Thanks Tute. Agree with your points. I do want to end it amicably of course, thats my nature. But it may ultimately have to go down another route.
 
Hey folks. Just an update. Got this reply from him today:

"Sorry for the delay, I'm trying to get a friend who knows about computers (he built mine) to look at the pictures to see if he can help. I will have an update by tomorrow
Thank you for your patience."

But I responded:

I understand your comments, but please understand from my point of view that the monitor is defective and not as described in the original description. The nature of the problem is inherint to the physical design i.e. hardware, not software.

I would surmise that it may have been damaged in transit and would strongly recommend you take this up with your courier company to seek compensation for damage. By all means use my photographs as evidence.

In the meantime, I hope you will proceed to refund me the amount of money as quickly as possible and cover the postage to return the item to you. This has now been pending for nearly 2 weeks and I am sure you will agree with me that this is quite a long period of time. I can see you do not have negative feedback and as such am confident that you can conclude this issue in a positive manner for both of us.

Hoping for your kind cooperation in this matter and response by tomorrow.

To be honest it seems like hes stalling or buying time for some reason... is there a time limit for "returns" or claims?
 
Keep everything thru the eBay messages thing mate, don't send any private emails.
Don't accept the "have random person" look at the pics.

Request a refund including return postage costs once this has been received (and cleared) then post the item back same method he used to post to you. The courier contract is between him and them, he can claim back the refund later. He's probably gonna say he will speak to courier to get your refund, delay delay delay, no contact back, out of eBay timeframes, goodbye money.
 
Pretty sure it is 45 days, doubt he thinks he can hold you off for that long from a claim though?!

Are 1920x1200 monitors worth more now days then? I may have to sell mine!
 
Thanks for your feedback folks. I think Im going to stick to my original plan and wait till Sunday. If nothing by then, I will start the claims process.

You would think that he would try to ensure that his feedback is protected by keeping better communications with me about such a thing.
 
There's probably a post on another forum somewhere, 'sold my monitor, the buyer is claiming it's broken' where people are asking if he took photographs of it working before it was sent and whether he made a note of the serial number!
 
Feek said:
There's probably a post on another forum somewhere, 'sold my monitor, the buyer is claiming it's broken' where people are asking if he took photographs of it working before it was sent and whether he made a note of the serial number!
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Hehe probably :) Thing is, he didnt even show the monitor in his actual ebay auction.

Also his auction states he accepts returns.
 
If and when you do claim, in my many years of eBay/PayPal experience, just bypass the eBay resolution centre and Open a Dispute with PayPal. Once you have raised the dispute, instantly escalate this to a customer service rep, and choose "already tried to reach an agreement with seller but has failed" this will get it reviewed by a real person.

In most cases like this, they will ask you to send the item back, just make sure you send it via a traceable method for obvious reasons. Once you have done this and it arrives, provide the tracking details to the open case, and they will either let him give you a refund, or will give it you on his behalf. Once a CS rep gets involved, it doesnt take long.

Then it's up to him to claim from RM/Courier for the damages.
 
Great bit of advice there Terrier thanks.
Just one question. Someone mentioned here that I do not have to send the item back. In what circumstances would this be? I am conscience of postage costs and do not want to lose money on this if he is not going to reimburse me for it.

And with reference to the dispute. So you mean I should just raise the dispute on paypals webpage (as opposed to going through ebays dispute system?)
 
You will have to send the item back if the claim is awarded in your favour. The seller does not have do refund your postage cost so if he is being awkward during the claim process he might not give you the money for the postage back

There is also another thing. We have a business account on ebay and we were sending a laptop back. Ebay emailed us with a parcelforce ticket and all we did was print it and stick it on the parcel. So basically we sent it back for free

IMO i think you should go through ebay. Reason is sometimes the paypal system glitches and when you file a claim it wont let you escalate it and keeps saying 'please try again later' You will then have to phone to sort it out. With the ebay system when you start the process he will have 10 days to respond after that you cna escalte it to ebay. They will decide the outcome after 48 hours
 
Well folks, just got a reply! And I was just about to put a claim through...

"thank you for your patience. it seems clear that the item was damaged in the post via royal mail. It's my understanding that either one of us can put a claim into royal mail, given that posting the screen again would potentially lead to more damage even though it was well packaged.

(Cavallino: I disagree, it was packed with the polysterene but it was not covered with even a bag to make sure its "packed well" and doesnt move around. Infact it still moves around despite the polysterene mould)

I'm slight reluctant to issue a full refund as the damage is through no fault of mine, I do understand that it is also no fault of yours also.
I'd like to propose that I would fully support you putting a claim into royal mail for the full cost of the screen. alternatively I am will to issue a part refund and you keep the screen, given that the damage is very minor and does not appear to impede use of the screen.
As you stated I don't have good feedback and would like to keep it that way. I hope you find one of these options acceptable.
"

Now I honestly dont know what to think here... is he taking me for a ride or being genuine, based on the contents of the ebay listing and the reality, I really have to say that its not accurate... but... again no negative feedback from the guy...

What do you folks think?
 
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