Another logitech cs are brilliant thread

SHEDDER1uk · 12 Jan 2010 at 15:28

After reading a few posts from people i gave logitech cs a email with my problem on my g7 carbon. when i pressed the left mouse button it sometimes double clicks even treble clicks sometimes very annoying. Any way emailed them Sunday night got a mail back today suggesting a few things and asking when and where i brought it from. Already tried there suggestions so mailed back and within 2 hours they mailed again saying they would send me a g9x as the g7 was not available anymore.

You cant beat that for cs on a nearly 3 year old mouse. Anyone have any experience with the g9x is it a good replacement!

Biz.Kid09 · 12 Jan 2010 at 15:33

Not had any expereince personally but it looks good on the specs and pics and if you dont like it you can sell it off

MoRT489 · 12 Jan 2010 at 16:02

They didnt even ask u to destroy ur previous mouse and send them a picture?

~Divine~Wind~ · 12 Jan 2010 at 16:03

Best part of logitech RMA is the whole being asked to destroy stuff

lol

SHEDDER1uk · 12 Jan 2010 at 18:28

nope didnt even ask for proof of purchase let alone a picture of me destroying the mouse

evoyear · 12 Jan 2010 at 18:45

that is so wanderful, I can't remember when will my warranty ends.

setter · 12 Jan 2010 at 18:53

Theyre support is the best ive ever experienced, they replaced my borked G5 with a new G500. Didnt have to destroy the old mouse or send it back. Now if only xfx can offer as good a service concerning my gtx 280 graphics card.

Locke · 12 Jan 2010 at 18:59

Oh nice.

What e-mail did you use please? my old G7 looks in mint condition, but it has a odd scrolling issue

setter · 12 Jan 2010 at 19:01

I contacted them via their support page here.

http://www.logitech.com/index.cfm/support_downloads/support_contactus/&cl=gb,en

Kennysevenfold · 12 Jan 2010 at 19:04

Had great experience with them too.!

All they asked for was a photo of the keyboard with the serial sticker on it, and a copy of my online recipt from OcUK and they sent me an updated version of my broken keyboard with lazer mouse.!

Locke · 12 Jan 2010 at 19:04

setter said:
I contacted them via their support page here.

http://www.logitech.com/index.cfm/support_downloads/support_contactus/&cl=gb,en

Yeah I was just wondering if there was one I missed. Since, I've emailed them before a few months ago and had no reply.

Thanks for that link

Makhaira · 12 Jan 2010 at 19:06

Great news on Logitech. This is a common issue with mice, and can be fixed easily (I just fixed my MX Revolution the other week). It's caused by the leaf spring in the microswitch getting worn, and you can either try the mechanical fix of reshaping the piece of metal, or the electrical fix of replacing the 90pence microswitch. Choice is yours!

Morfik · 12 Jan 2010 at 19:10

Great experience here too.

Will make a difference when I'm looking at some new peripherals.

Morfik · 12 Jan 2010 at 19:11

Makhaira said:
Great news on Logitech. This is a common issue with mice, and can be fixed easily (I just fixed my MX Revolution the other week). It's caused by the leaf spring in the microswitch getting worn, and you can either try the mechanical fix of reshaping the piece of metal, or the electrical fix of replacing the 90pence microswitch. Choice is yours!

Or get a brand new mouse from Logitech?

Locke · 12 Jan 2010 at 19:12

Makhaira said:
Great news on Logitech. This is a common issue with mice, and can be fixed easily (I just fixed my MX Revolution the other week). It's caused by the leaf spring in the microswitch getting worn, and you can either try the mechanical fix of reshaping the piece of metal, or the electrical fix of replacing the 90pence microswitch. Choice is yours!

My problem is that my G7 scrolls up pages whenever it feels like on top of the double clicking issue

Edit:

Your Question has been Submitted

The reference number for your question is '100113-xxxxxx'.

You should receive a response by email from our support department within the next business day.

Lets see if I'm lucky

macca672 · 12 Jan 2010 at 19:27

have also done my g7, it has the double click issue on the back button and the left mouse button too

SHEDDER1uk · 12 Jan 2010 at 23:21

why cant every experience with customer service be like this makes things so much easier and less hassle.

Temi_D · 13 Jan 2010 at 00:03

I CAN TESTIFY TOO!! I had an mx1000 that was wayyyy past its warranty and they sent me a BRAND NEW MX1100!!

Locke · 13 Jan 2010 at 11:36

Booo?

Just had this reply:

Thank you for contacting Logitech Customer Care.

On that case, I would advice you to contact your point of purchase for a replacement.

If you have any other concern regarding your product, feel free to email us back. You can also visit our website at www.logitech.com.

Kind Regards,

Arlene Ver
Logitech Europe SA
European Customer Care

How did people go about getting a replacement FROM Logitech directly? :confused:

macca672 · 13 Jan 2010 at 15:00

Thank you for contacting Logitech Customer Care.

May I just ask when and where did you purchase your Logitech G7 Laser Cordless Mouse so I could determine whom to address your concern. Please let me know the details as so I could determine the actions to implement to resolve your issue.

emailed them back to say it was a gift (which it was) and I dont have an invoice so cant be sure on the place of purchase

and recieved this reply

Thank you for contacting Logitech Customer Care.

Please provide us the following information

1.) Your complete postal address including telephone number

Street Address:
Apartment number:
City:
State:
Postal Code:
Country:
Phone Number:

2.) Attach photo of your device (not greater than 500kb, in jpeg format)

so I assume they are going to send me a replacement out

Another logitech cs are brilliant thread

Can't type for toffee