Anyone with Gigaclear?
- Thread starter GuruJockStrap
- Start date
Soldato
All just my opinion
When it's all working, which in fairness it has for the majority of the time, it's obscenely fast for a 'home' connection and symmetric (which is double awesome)
However I have had a couple of outages, one that was a few hours if I recall, and it turned out my install and to basically be 'reinstalled' and I was without it for about 4 days when I first had it installed (but I was still using FTTC for backup).
Oh, it also took 6 months for them to bill me for a Static IP and then they did it all in one go
Soldato
They'll go bust I reckon.
They are a modern day NTL, they'll spend a ton of money putting in the infrastructure and not get the return in time, then get bought out or whatever.
They are an absolute joke in our village, they spent months ripping up all the paths and roads, causing traffic disruption and left footpaths a mess. They even tried to dig up a neighbours own land!
And I don't think they realised that Openreach already had the full FTTP in already for at least a year!!!
Idiots!
They are a modern day NTL, they'll spend a ton of money putting in the infrastructure and not get the return in time, then get bought out or whatever.
They are an absolute joke in our village, they spent months ripping up all the paths and roads, causing traffic disruption and left footpaths a mess. They even tried to dig up a neighbours own land!
And I don't think they realised that Openreach already had the full FTTP in already for at least a year!!!
Idiots!
The price goes up substantially after the initial period and annually by more than inflation.
Our install took 11+ months from when I confirmed that I wanted to proceed. Main reason was poor communications between different GC, their contractors and between different contractor teams.
Once installed and working (2+ months ago) it has been solidly delivering and a great improvement.
Wireless connections are good and consistently give expected speeds within my home.
I am however having some weird issues relating to wireless devices losing internet connection to specific sites, only fixed by restarting router or device, switching wireless off and on again, or sometimes via a different device visiting the target site. I have not spoken to support about this yet.
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Gigaclear seems to have given up here, not even bothering to respond to us now and with them going quiet seems the other alt providers making a noise about coming to the area have gone quiet as well.
BT FTTP slowly moving this way but looks like it won't be before 2026.
BT FTTP slowly moving this way but looks like it won't be before 2026.
Caporegime
Same in Rutland, we had leaflets drops and engagement events but a couple of years later and nothing.....
Associate
Been with gigaclear for a few years now. They were available to us long before any Openreach offerings. Get 900mbps symetrical with very minimal downtime. Can't remember the last time I noticed any.
Same as above, on initial setup there was a bit of downtime, from what I established when I spoke with them is that it was due to the expansion of their network and them using 3rd party contractors to complete the work, sounds a bit unlikely, but I suppose it is possible. The only other downtime, which was supported by the Openreach people digging up the road was when Openreach cut through the fibre cables to 4 houses in my street because they thought that they were old BT unused cables.
Installation took a bit longer than I had expected due to the quite laughable excuse from Gigaclear was that when the installation was booked they didn't realize that the driveway to my house was not an average driveway and that the trunk to the property went much further from the road to my house, this was not admitted until the various excuses that their van had broken down on the M40, an installer had not made it to work due to being unwell, or that a previous install had taken longer than normal.
Since installation however it has been really good and on the 900Mb/Sec I can usually get on Speedtest over 930 Mb/Sec (FDX). I doubt that anything over this would be hardly noticeable, and certainly due to indoor 1G limitations pointless in paying for. I have found from when I had to speak with their customer service department (when first installed) that they are very quick to answer and speak with a human, that when you demonstrate you actually know more than what they are talking about the random excuses stop and they start to speak sense, although it has been a long time since I have had to call them. I get the occasional email from them, I think the last was in July to tell me that there would be a risk of downtime due to network upgrades in the area in October. I've had similar before, but nothing ever seems to come of it and the internet stays as the internet.
- Joined
- 18 Oct 2002
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I'm coming to end of my 18 month contract next month and apart from the initial issues upon install, it's been fine.
I'm paying £25 for the 500Mbps service but I think that'll be going up to £50 at the end of contract period. FTTC is the only alternative in my village at the moment and I don't fancy going back to that to save some money.
Think I'll have to pony up the extra cost. Luckily, my village is is part of the Openreach full fibre rollout but that could be anytime between now and the next 2 years. So it'll have to be Gigacube until then.
I'm paying £25 for the 500Mbps service but I think that'll be going up to £50 at the end of contract period. FTTC is the only alternative in my village at the moment and I don't fancy going back to that to save some money.
Think I'll have to pony up the extra cost. Luckily, my village is is part of the Openreach full fibre rollout but that could be anytime between now and the next 2 years. So it'll have to be Gigacube until then.
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Ask for a discount in exchange for signing a new contract.
I’ve just seen that they’re now available at my address here in Oakham. First FTTP provider (well there was UPP but they closed to new customers following the whole forced sale last year). Does anyone know if they’re using/plan to use CGNAT? We have a little cctv camera on the front of our house and I’ve heard it can cause problems when trying to connect from outside of your home network? I’m currently on FTTC with Zen and getting 60Mb. The only estimate I’ve seen from Openreach here is “Maybe before Dec 2026”
Caporegime
That's a little optimistic then! Maybe another decade.
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Soldato
Urgh unlucky mate.
I've just gone into a new 18 month contract with them.
I was annoyed at the way it was all done, my £52 PCM contract would automatically go to £82, I managed to get the person I spoke with down to £49, which was the best discount he could do I spoke with his manager who eventually settling at £42 per month. The biggest frustration was that there is a new customer deal for £29 per month (900/900).
It's unfortunate that there are no other providers in the local area, other than Openreach, the fastest they offer is 300Mb/Sec which whilst still fast, as I have heard from neighbors is notoriously unreliable here using old technology making it extremely slow and unreliable when the neighborhood gets home and starts downloading, sometimes as I have seen from Speedtest results from others it can go as slow as 15Mb/Sec FTTP, slow when they have been on an 80Mb/Sec FTTC connection.
I was annoyed at the way it was all done, my £52 PCM contract would automatically go to £82, I managed to get the person I spoke with down to £49, which was the best discount he could do I spoke with his manager who eventually settling at £42 per month. The biggest frustration was that there is a new customer deal for £29 per month (900/900).
It's unfortunate that there are no other providers in the local area, other than Openreach, the fastest they offer is 300Mb/Sec which whilst still fast, as I have heard from neighbors is notoriously unreliable here using old technology making it extremely slow and unreliable when the neighborhood gets home and starts downloading, sometimes as I have seen from Speedtest results from others it can go as slow as 15Mb/Sec FTTP, slow when they have been on an 80Mb/Sec FTTC connection.
Soldato
I'm with Gigaclear. Out in the middle of nowhere with fibre optic broadband. In the previous house, we were 80/20 on FTTC. Here it's 150/150. I could have gone 900/900, but there's no need.
I bought Ubiquity kit and everything has been peachy. There's been a few dropouts, but nothing to worry me.
Previously, I was paying £35 a month. Now, it's £14 and then £40ish in 15 months time.
I bought Ubiquity kit and everything has been peachy. There's been a few dropouts, but nothing to worry me.
Previously, I was paying £35 a month. Now, it's £14 and then £40ish in 15 months time.
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- Joined
- 18 Oct 2002
- Posts
- 9,288
Well woke up this morning to find I have a complete loss of internet connectivity.
Thought it might be an area outage but nope, neighbours with Gigaclear are all fine, so issue with my property only.
3rd time in 20 months this has happened.
Engineer booked for Monday morning.
I’m out of contract and tempted to sign up to a FTTC service. Speeds will be drastically reduced but it’ll be more stable. I never had any issues with FTTC at my property in the past.
Thought it might be an area outage but nope, neighbours with Gigaclear are all fine, so issue with my property only.
3rd time in 20 months this has happened.
Engineer booked for Monday morning.
I’m out of contract and tempted to sign up to a FTTC service. Speeds will be drastically reduced but it’ll be more stable. I never had any issues with FTTC at my property in the past.
That's a shame, in my 1 year so far with gigaclear apart from the installation fiasco, it's the most reliable internet I've had. It would hurt soo much having to go back to FTTC.
Soldato
Getting it installed on Tuesday. £16 a month for 500/500 was too tempting. Max speeds available on FTTC are 80/20 at best.
What was the cause in the past?