Apple refusing to repair IPad due to minor screen damage? Any experience/advice?

NeilF · 14 Feb 2020 at 13:20

Interesting... going forwards and looking at device cover. Household insurance has an excess of £350 So almost pointless claiming on things like phones and iPads.

3rd party companies seem to charge £60 or so a year per device, which you then have to start wondering if it adds up value wise.

Hmmm...

b0rn2sk8 · 14 Feb 2020 at 13:32

My home insurance only has £100 excess but I still wouldn’t bother claiming for a £300 iPad because you’ll not gain anything with the increased premiums for 3-5 years and excess.

NeilF · 14 Feb 2020 at 13:34

b0rn2sk8 said:
My home insurance only has £100 excess but I still wouldn’t bother claiming for a £300 iPad because you’ll not gain anything with the increased premiums for 3-5 years and excess.

...in fact I've never made any insurance claim, of any sort...

koolpc · 14 Feb 2020 at 17:12

Glad you are sorting it Neil. All the best

NeilF · 14 Feb 2020 at 17:48

koolpc said:
Glad you are sorting it Neil. All the best

Ta... At least the replacement should be here on only about 3 work days.

Deleted member 77746 · 14 Feb 2020 at 18:07

NeilFawcett said:
Ta... At least the replacement should be here on only about 3 work days.

What did you decide to do in the end?

koolpc · 14 Feb 2020 at 18:07

NeilFawcett said:
Ta... At least the replacement should be here on only about 3 work days.

Good. Better that than nothing mate. Its a pity their 'rules' are so strict and basically unrealistic

Deleted member 77746 · 14 Feb 2020 at 18:14

That iPad could have been dropped (I am not saying it has been here) which caused the malfunction and the crack in the corner. They are very fragile. All of their devices are. They don't force people to buy them and they not cheap things to repair properly especially when it comes to a logic board + screen or any other parts for that matter.

NeilF · 14 Feb 2020 at 19:06

mrbell1984 said:
What did you decide to do in the end?

Not waste any more time and petrol money, and suck up the £259 lesson.

RobTi · 14 Feb 2020 at 20:34

i had a large crack across my screen but had applecare plus so took it i expecting to pay the excess but he said that because he couldn't find any impact damage the replacement was free and a bonus switched it on and got a years free appletv +

Alpherah · 14 Feb 2020 at 21:32

RobTi said:
i had a large crack across my screen but had applecare plus so took it i expecting to pay the excess but he said that because he couldn't find any impact damage the replacement was free and a bonus switched it on and got a years free appletv +

Would be because the crack was single hairline

beachBOYken · 15 Feb 2020 at 14:53

NeilFawcett said:
Ok... Seems like I should admit defeat and for an easier life just pay up.

Obviously just frustrating a tiny chip to the screen done a year ago, which is nothing to do with the hardware problem now, allows JL/Apple to get another £290 out of me for their faulty hardware!

It's a shame, but how can you prove the iPad was dropped a year ago, yes you know this, but Apple can't be sure that you didn't just drop it recently and the internal fault was caused by the drop.

NeilF · 15 Feb 2020 at 15:27

beachBOYken said:
It's a shame, but how can you prove the iPad was dropped a year ago, yes you know this, but Apple can't be sure that you didn't just drop it recently and the internal fault was caused by the drop.

Agreed... The damage especially in the flesh really is/was small

RobTi · 15 Feb 2020 at 19:23

Alpherah said:
Would be because the crack was single hairline

yes it was and he spent ages examining it